ReScore Reviews™ (11)

ReScore
Overall Rating 3.5454527/5Overall Rating 3.5454527/5Overall Rating 3.5454527/5rating 3.5454527rating 3.5454527
Original
Overall Rating 1.63636/5rating 1.63636rating 1.63636rating 1.63636rating 1.63636
93% Would Recommend
97% Business Response
Latest Review about 12 hours ago
Norval B. on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Costumer service and communication "
Great costumer service. Failure in communication in computer system. I don't get my appointment reminder email and I'm not showing I made a appointment.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/25/2017 03:08 PM
Susan N. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Your staff are wonderful!"
Always wonderful service. I will definitely purchase my next car at your dealtership
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 02:40 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/24/2017

Thank you Susan for the great feedback.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Douglas M. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and not the scary "Dealer Experiance" I think most people fear"
Great service department, no hassle very professional.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 02:24 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/24/2017

Great review Douglas thank you!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Kathleen L. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Replace thermostat"
Everyone at the dealership is very friendly and professional and makes you feel welcome.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/20/2017 05:02 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/21/2017

Thank you Kathleen for your business and the 5 star review.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Louis L. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Car & Great Service"
I have near 60,000 miles on my Santa Fe and so far the work that needed to be done has only been common maintenance items such as battery, tires, brakes. I will definitely be looking at the new Santa Fe Sport in the future. I like the Elgin Hyundai Service Dept and have used them since I bought my Santa Fe back in 2011. I definitely would and have recommended Elgin Hyundai to our family and friends.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/20/2017 12:53 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/21/2017

Thank you Louis for the great feedback and 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Jessica G. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
Was quick
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/20/2017 08:03 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/21/2017

Thank you Jessica for your business.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
SCOTT Z. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service completed quickly"
I bring my car to this service center for all necessary work. They do a great job.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/19/2017 01:36 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/20/2017

Thank you Scott for your business and the great review.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"T"
T
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/19/2017 02:53 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/19/2017

Thank you for the 5 star rating.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"another review"
Overall, it was nice experience.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/15/2017
Service Type: Repair
Review Created: 04/18/2017 12:50 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/18/2017

Bring your car by if you have a chance and I'll get it washed for you anytime. Thanks for the feedback.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very good"
Very good
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/18/2017 11:09 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/18/2017

Thank you!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service friendly "
Awesome
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/18/2017 10:44 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/18/2017

Thank you for the idea, I will talk to leadership and try and put a Senior discount program together.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Internet Service Reservations - Poor"
The internet service appointment reservation system needs work.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/18/2017 10:32 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/18/2017

Thanks for the feedback, I'm going to look into it and see what I can do to make it flow a little easier. In the mean time just select the basic services and bring the coupon in with you and we discount it at the service desk.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very polite and the service was completed on a timely manor.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/17/2017 02:45 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/17/2017

Thank you for the Great review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Ben B. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service is great"
very friendly, would recommend.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/30/2017
Service Type: Repair
Review Created: 04/17/2017 02:10 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/17/2017

Thank you Ben for the feedback and 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Colleen S. on 04/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2nd to none"
The service department is 2nd to none! The staff is knowledgable and friendly. I purchased my current care in 2008 and have had the same service manager help me each and every time. Jorge is amazing!
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 04/08/2017
Service Type: Repair
Review Created: 04/16/2017 05:13 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/17/2017

Thank you Colleen for the feedback and 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Helen D. on 04/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean and friendly."
Went in for an oil change, then needed a 50,000 mil
echeck


Went in for an oil change, then needed a 50,000 mile check up, and then brakes. It was a rainy day so, of course, they weren't washing the cars, but after spending almost $500, I was disappointed that they didn't even vacuum the inside of the car. Maybe you don't do that.
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 04/05/2017
Service Type: Maintenance
Review Created: 04/16/2017 03:52 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/17/2017

Thank you for the feedback Helen, Typically we only wash the exterior of the vehicle unless we have a special request for a vacuum. On your next visit please mention that you would like a vacuum and we will take care of you.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness, short waiting time, honest feedback & great employees"
Yes, I would recommend this place to other car owners.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/14/2017 10:59 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/17/2017

Thank you for the great feedback!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Verified Customer on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Clean and organized
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/14/2017 07:38 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/17/2017

Thank you for the 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Daniel K. on 04/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great employee's"
They are always on top of thier game.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 04/06/2017
Service Type: Repair
Review Created: 04/13/2017 08:07 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/14/2017

Thank you Daniel for the 5 Star review

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Robert G. on 04/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer oriented "
Service advisors kept me in the loop on what was being worked on
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/13/2017 11:40 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 04/14/2017

Thank you for the great feedback and 5 stars!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
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