ReScore Reviews™ (11)

ReScore
Overall Rating 3.5454527/5Overall Rating 3.5454527/5Overall Rating 3.5454527/5rating 3.5454527rating 3.5454527
Original
Overall Rating 1.63636/5rating 1.63636rating 1.63636rating 1.63636rating 1.63636
93% Would Recommend
91% Business Response
Latest Review about 13 hours ago
Edwin A. on 03/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department "
Dependable reliable friendly trustworthy service
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/25/2017 05:21 AM
Verified Customer on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and courteous"
.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/23/2017 04:39 PM
John G. on 03/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"SUPER JOB"
Great Job
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/23/2017 09:43 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/23/2017

Thank you for the review, next visit our goal is 5 stars.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Amanda B. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job!"
Jose was great! Nice job
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/22/2017 05:47 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/23/2017

Thank you for the 5 star review Amanda

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Sue V. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service techs"
always friendly and helpful
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 03/07/2017
Service Type: Maintenance
Review Created: 03/21/2017 05:53 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

Thank you for the 5 star review Sue.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Rickey B. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elgin Hyundai's customer service is #1!"
My great experience at Elgin Hyundai started and ended with Larry Rosecrane. Although as I met other employees they were also very nice and helpful, Larry set the standard right from the start. People like that should be recognized for going above and beyond what is required.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 03/16/2017
Service Type: Repair
Review Created: 03/21/2017 03:08 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

Thank you for the great review and feedback!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Petra R. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a smile "
The service team is always polite and helpful, they listen to my concerns and address them quickly and efficiently. Keep up the good work.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/21/2017 02:50 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

Thank you for the 5 star review Petra.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
P. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Friendly people and great service.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 03/07/2017
Service Type: Maintenance
Review Created: 03/21/2017 02:16 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

5 Star review is our goal, thank you!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Lisa B. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Service visit and coffee and bagels too!"
Overall, I was happy with the quick service of under 40 minutes. I was offered a coupon and everyone there was friendly and professional. I appreciate the coffee and bagels too as I had a very early appointment that day.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/21/2017 12:17 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

Lisa thank you for the feedback, see you next visit.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Keith L. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff! Attention to your needs is spot on!"
Fast, friendly, professional, courteous..... will bring all my car needs here!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/18/2017
Service Type: Maintenance
Review Created: 03/21/2017 10:44 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

I'm glad you enjoyed your visit and thank you for the great review.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Frank R. on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff cares about the customer and being sure they are treated very well, making each feel very important."
They are thorough and sensitive to the needs and feelings of each customer.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 03/18/2017
Service Type: Repair
Review Created: 03/21/2017 10:31 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

Thank you Frank for the great feedback.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Lois M. on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Always have great friendly service every time
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 03/15/2017
Service Type: Maintenance
Review Created: 03/20/2017 05:48 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

Thank you Lois for your business and the 5 star review.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Michael S. on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Service advisor Jose Reynoso took very good care of me, including ensuring I had a loaner to use while my car needed a long list of service work done over 2 business days. Prices with coupons seemed reasonable. Just a little thing, but as part of an overall inspection they found a brake light was burnt out and it was replaced at no cost. I will keep coming back for all of my service needs for my 2012 Sonata.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/20/2017 03:24 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/22/2017

Thank you for the great review and for sharing your experience.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Philip G. on 03/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
Larry in service was a great help to me
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/11/2017
Service Type: Repair
Review Created: 03/19/2017 09:41 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/20/2017

Thank you Philip for the great review.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
ROBERT K. on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Handing over the baton"
I have always done most of my own auto maintenance but now that I'm older it's nice to have someone, I feel I can trust, to do it for me.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/15/2017
Service Type: Maintenance
Review Created: 03/17/2017 08:05 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/20/2017

Thank you Robert, we will take the baton and take good care of your vehicle.

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
JAMASIMA W. on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people are always helpful and friendly "
when I can in to get my oil changed the service man was very polite and friendly even though I was an hour. He was able to get me in and out in a timely fashion during a very busy time.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 03/11/2017
Service Type: Maintenance
Review Created: 03/17/2017 07:18 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/20/2017

Thank you for the feedback and the 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Scott S. on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!!"
Great!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/17/2017 10:03 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/20/2017

Thank you Scott for the 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Irene B. on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
We have serviced all four of the Hyundai Santa Fes we've owned over the years at Elgin Hyundai and are always taken care of in the most timely and professional way. George, in the Service Department, is our go to consultant and we really appreciate his attention to detail and his assistance with any of our concerns. He's an excellent member of your team and his courteous service keeps us coming back as well as the management and work performed by the technicians.
We always look forward to and use the service coupons that we receive in the mail. They're a great reminder and value.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 03/09/2017
Service Type: Maintenance
Review Created: 03/17/2017 06:49 AM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/17/2017

Thank you Irene for the excellent feedback and 5 star review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
Charles B. on 03/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They notice you as soon as you come in - and stay with you til all questions answered.."
five star
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 03/13/2017
Service Type: Maintenance
Review Created: 03/15/2017 11:24 AM
Verified Customer on 03/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Timely service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 03/11/2017
Service Type: Maintenance
Review Created: 03/14/2017 07:11 PM
Joseph B., Service & Parts Director at Elgin Hyundai responded on 03/17/2017

Thank you for the review!

Joe Ballin
Service & Parts Director
Elgin Hyundai
847-888-8222
847-741-2193 Fax
jballin@blautogroup.com
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