Elmer's Brighton Garage


Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

304 Reviews

100% Would Recommend
Latest Review 5 days ago
Linda R. on 01/16/2017
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Linda said the business is wonderful.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/19/2016
Review Created: 01/16/2017
This review was collected via phone interview by Customer Research Inc.
Jason W. on 01/16/2017
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Jason said he got great service. They were very helpful and honest.
Vehicle: Honda Accord
Category: Service
Service Date: 12/19/2016
Review Created: 01/16/2017
This review was collected via phone interview by Customer Research Inc.
Randolph R. on 01/11/2017
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Randolph said he is a long time customer of this business, and they do a good job.
Vehicle: Honda Accord
Category: Service
Service Date: 01/10/2017
Review Created: 01/11/2017
This review was collected via phone interview by Customer Research Inc.
Kathleen L. on 01/10/2017
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Kathleen said she had a dead battery and they fixed it immediately.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 01/09/2017
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Theresa M. on 01/09/2017
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Theresa said she has been going to this business for some time and they deliver quality service. She has not been disappointed and she thinks they are very honest. She is very satisfied with the service.
Vehicle: Honda Civic
Category: Service
Service Date: 01/06/2017
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Gabi F. on 12/31/2016
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"Great customer service"
I moved back to this area last year after living in Ohio for 44 years. I remember driving past your garage many many times down Monroe Ave.

Since I have been back I have used your service for a multitude of tire replacements.

On Thursday I called your to see if you had a portable battery jumper as we had a dead battery. You let me borrow yours with no problem, no charge and great customer service.

Thanks--I'll be back when I need you. Hopefully not for a while!

Happy New Year.

Gabi Felter
Review Created: 12/31/2016 06:59 AM
RALPH E. on 12/21/2016
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"You guys saved my but from buying a car with a lot of hidden rust."
I would have purchased that car without knowing about all the rust underneath. Thanks so much for your thorough inspection of the vehicle before I plunked down the money. Obviously, I didn't purchase that vehicle. And then, on the car I did eventually purchase, you discovered that it needed brake work, which the dealer is fixing at no charge to me - thanks to you guys! Great job!!
Vehicle: Honda CR-V
Service Date: 12/20/2016
Review Created: 12/21/2016 08:34 AM
Larry M. on 12/21/2016
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Larry said the business treats him well. They communicate with him and they are easy to work with.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 12/15/2016
Review Created: 12/21/2016
This review was collected via phone interview by Customer Research Inc.
RICHARD D. on 12/16/2016
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"Friendly, trustworthy service"
The folks at Elmer's Garage are always courteous, friendly, and accommodating. They are professional and do excellent work. We've been taking our cars to them for 18 years and highly recommend them.
Vehicle: Honda Fit
Service Date: 12/15/2016
Review Created: 12/16/2016 08:13 AM
GUENTER O. on 12/13/2016
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"On time , curtesy "
always on time, good price, helpful with suggestions
Vehicle: Toyota RAV4
Service Date: 12/12/2016
Review Created: 12/13/2016 01:28 PM
Philip F. on 12/10/2016
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Philip said Scott took the time to explain the details during his service visit and he felt like he went above and beyond to help him.
Vehicle: Toyota Venza
Category: Service
Service Date: 12/05/2016
Review Created: 12/10/2016
This review was collected via phone interview by Customer Research Inc.
Pattie B. on 12/09/2016
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Pattie said she is satisfied with this business and they did a great job.
Vehicle: Kia Sorento
Category: Service
Service Date: 11/10/2016
Review Created: 12/09/2016
This review was collected via phone interview by Customer Research Inc.
Ron B. on 12/09/2016
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Ron said everything went well.
Vehicle: Mercury Milan
Category: Service
Service Date: 12/05/2016
Review Created: 12/09/2016
This review was collected via phone interview by Customer Research Inc.
Chris R. on 12/09/2016
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Chris said he has been going to the business for a long time and every time he has gone there, they have done a great job for him.
Vehicle: Nissan Altima
Category: Service
Service Date: 11/09/2016
Review Created: 12/09/2016
This review was collected via phone interview by Customer Research Inc.
Burr H. on 12/03/2016
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Burr said this business is honest and they don't overcharge him.
Vehicle: Honda Odyssey
Category: Service
Service Date: 11/29/2016
Review Created: 12/03/2016
This review was collected via phone interview by Customer Research Inc.
Josh W. on 12/03/2016
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Josh said the business had nice people and they did the job well.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 11/11/2016
Review Created: 12/03/2016
This review was collected via phone interview by Customer Research Inc.
Mary M. on 12/02/2016
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Mary said they did a great job.
Vehicle: Mazda 5
Category: Service
Service Date: 11/21/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Marcia B. on 12/02/2016
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Marcia said they did a fabulous job and it was done in a timely manner.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/14/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Dawn B. on 12/02/2016
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Dawn said this business does well. They are efficient, quick, reasonable, and informative.
Vehicle: Honda Pilot
Category: Service
Service Date: 11/17/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
JIM K. on 12/01/2016
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"Generally fine, but..."
...they returned our always-new-smelling car stinking of cigarette smoke, and we're not happy about that.

Otherwise, this visit was fine. I was greeted enthusiastically by John Nicastro, the owner, who went out of his way to express his gratitude for the business. Even though the shop was busy, they handled our work efficiently.

This visit was prompted by a Check Engine eruption of dashboard lights that was traced to a failed air/fuel ratio sensor. The replacement part (Denso 234-9050) was billed at $284.40 and replaced at the cost of a full hour's service (in addition to the diagnostic time); both costs seem too high for this part/service. The part can be bought for $115 on Amazon, and while I fully expect a part like this to cost more from a local source, delivered on demand, a 2.5x increase seems excessive.

This call also included a 60,000 mile service and rebuilding the brakes, both of which were completed well and at a reasonable cost.
Vehicle: Lexus ES 350
Service Date: 11/30/2016
Review Created: 12/01/2016 12:06 PM
John N. at Elmer's Brighton Garage responded on 12/06/2016

Thank you for your prompt review,this helps deal with situations as they arise . Chris on the front desk has personally called and apologized for lapse in protocol that allowed your van to leave with Any odor. This has been dealt with at a shop meeting .  Pricing betwee internet & local suppliers was also discussed. Once again thank you for your input ! C.

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