Elmer's Brighton Garage


Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

290 Reviews

100% Would Recommend
Latest Review 6 days ago
Burr H. on 12/03/2016
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Burr said this business is honest and they don't overcharge him.
Vehicle: Honda Odyssey
Category: Service
Service Date: 11/29/2016
Review Created: 12/03/2016
This review was collected via phone interview by Customer Research Inc.
Josh W. on 12/03/2016
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Josh said the business had nice people and they did the job well.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 11/11/2016
Review Created: 12/03/2016
This review was collected via phone interview by Customer Research Inc.
Mary M. on 12/02/2016
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Mary said they did a great job.
Vehicle: Mazda 5
Category: Service
Service Date: 11/21/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Marcia B. on 12/02/2016
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Marcia said they did a fabulous job and it was done in a timely manner.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/14/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Dawn B. on 12/02/2016
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Dawn said this business does well. They are efficient, quick, reasonable, and informative.
Vehicle: Honda Pilot
Category: Service
Service Date: 11/17/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
JIM K. on 12/01/2016
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"Generally fine, but..."
...they returned our always-new-smelling car stinking of cigarette smoke, and we're not happy about that.

Otherwise, this visit was fine. I was greeted enthusiastically by John Nicastro, the owner, who went out of his way to express his gratitude for the business. Even though the shop was busy, they handled our work efficiently.

This visit was prompted by a Check Engine eruption of dashboard lights that was traced to a failed air/fuel ratio sensor. The replacement part (Denso 234-9050) was billed at $284.40 and replaced at the cost of a full hour's service (in addition to the diagnostic time); both costs seem too high for this part/service. The part can be bought for $115 on Amazon, and while I fully expect a part like this to cost more from a local source, delivered on demand, a 2.5x increase seems excessive.

This call also included a 60,000 mile service and rebuilding the brakes, both of which were completed well and at a reasonable cost.
Vehicle: Lexus ES 350
Service Date: 11/30/2016
Review Created: 12/01/2016 12:06 PM
John N. at Elmer's Brighton Garage responded on 12/06/2016

Thank you for your prompt review,this helps deal with situations as they arise . Chris on the front desk has personally called and apologized for lapse in protocol that allowed your van to leave with Any odor. This has been dealt with at a shop meeting .  Pricing betwee internet & local suppliers was also discussed. Once again thank you for your input ! C.

John O. on 11/22/2016
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John said they provided quick and efficient service. They did exactly what he wanted and met his budget.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 11/18/2016
Review Created: 11/22/2016
This review was collected via phone interview by Customer Research Inc.
David S. on 11/17/2016
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David said they provided excellent service.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/11/2016
Review Created: 11/17/2016
This review was collected via phone interview by Customer Research Inc.
Sydney B. on 11/12/2016
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Sydney said they are always prompt in calling her back. They get her in and out.
Vehicle: Toyota RAV4
Category: Service
Service Date: 10/10/2016
Review Created: 11/12/2016
This review was collected via phone interview by Customer Research Inc.
Richard B. on 11/11/2016
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Richard said the service was good, and he was happy with everything. He would like to thank them because he appreciated it.
Vehicle: Honda Civic
Category: Service
Service Date: 10/31/2016
Review Created: 11/11/2016
This review was collected via phone interview by Customer Research Inc.
John N. at Elmer's Brighton Garage responded on 11/14/2016

Thank you for allowing us to help with a quick service . appreciate the kind review .

BILL C. on 11/10/2016
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"in for 220,000 check up--ended up doing breaks all around"
We use Elmers for both of our Priuses and love them. We are always treated kindly, very timely (almost always next day service--pretty remarkable), and, we think, very fairly. In addition, I never feel talked down to or condescended to, which I have felt at other garages. Highly, highly recommend them!
Vehicle: Toyota Prius
Service Date: 11/09/2016
Review Created: 11/10/2016 03:35 AM
John N. at Elmer's Brighton Garage responded on 11/11/2016

The crew at Elmers is grateful,thanks for your trust . Appreciate kind review !

Jim H. on 11/09/2016
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Jim said they did a good job.
Vehicle: Honda Accord
Category: Service
Service Date: 11/07/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
John N. at Elmer's Brighton Garage responded on 11/11/2016

Thank you for allowing us to help keep the Accord rolling along .

Ben D. on 11/07/2016
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Ben said he liked the guy in the front. Chris is a good friend of his.
Vehicle: Volkswagen Jetta
Category: Service
Service Date: 11/04/2016
Review Created: 11/07/2016
This review was collected via phone interview by Customer Research Inc.
John N. at Elmer's Brighton Garage responded on 11/11/2016

Always pleasant to work with our neighbors. Thank you for allowing us to help { : )>

JASON P. on 11/05/2016
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"You are Beyond Amazing"
It feels so good to have a mechanic who will be straightforward with you and give you good advice, especially when looking for a new (used) car, always a stressful prospect for a guy like me who knows little to nothing about cars. I trust your recommendations thoroughly and you are generous with your time, squeezing me in on busy days like yesterday. It means the world to me!
Vehicle: Nissan Versa
Service Date: 11/04/2016
Review Created: 11/05/2016 08:18 AM
John N. at Elmer's Brighton Garage responded on 11/08/2016

Always happy to help "declutter" car problems . The staff enjoys sifting out vehicles that would be a poor fit for you. thank you for the positive review !

STUART B. on 10/13/2016
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"Set to go"
Tire had a problem in the same one that had it before. Fixed gratis. Good customer satisfaction.
Vehicle: Honda Fit
Service Date: 10/12/2016
Review Created: 10/13/2016 05:14 AM
Lev L. on 10/13/2016
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Lev said he has been using this business for 25 years and he has always had a good experience with them.
Vehicle: Honda Accord
Category: Service
Service Date: 10/11/2016
Review Created: 10/13/2016
This review was collected via phone interview by Customer Research Inc.
MARY LOU P. on 10/12/2016
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"I'm always treated like a valued customer."
Appointment time met, price check before any work is done, pleasant and clean waiting area, staff are always pleasant even when there are many clients that day!
Vehicle: Buick LeSabre
Service Date: 10/12/2016
Review Created: 10/12/2016 08:42 PM
Paul M. on 10/12/2016
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Paul said this business does a great job. The people are nice, they are prompt and timely.
Vehicle: Kia Forte
Category: Service
Service Date: 10/10/2016
Review Created: 10/12/2016
This review was collected via phone interview by Customer Research Inc.
Jim W. on 10/11/2016
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Jim said he loves the business and they were great.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 10/07/2016
Review Created: 10/11/2016
This review was collected via phone interview by Customer Research Inc.
John N. at Elmer's Brighton Garage responded on 10/12/2016

Beth & Jim,thank you for allowing us to help with Elantra brake update . Your business is greatly appreciated . C.

Emily S. on 10/10/2016
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Emily said the business was really helpful and they got her in right away.
Vehicle: Land Rover LR2
Category: Service
Service Date: 09/22/2016
Review Created: 10/10/2016
This review was collected via phone interview by Customer Research Inc.
John N. at Elmer's Brighton Garage responded on 10/12/2016

Thank you for stopping for a quick service and courtesy check .
Great to see new people at the garage ! .

Displaying Review 1 - 20 of 290 in total