ReScore Reviews™ (18)

ReScore
Overall Rating 4.6666628/5Overall Rating 4.6666628/5Overall Rating 4.6666628/5Overall Rating 4.6666628/5rating 4.6666628
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Cheryl K. on 09/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service"
Yes I would
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/23/2017 04:38 AM
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I'm always satisfied with the service."
Great service!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/22/2017 04:57 PM
Daniel G. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"free wash after service."
that's all they do, outside , nothing cleaned inside the car.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/22/2017 06:55 AM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/22/2017

Thank You Daniel for taking the time to respond! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Diane G. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service drpartment"
The second vice department went above and beyond to fix the recall using just managers during a mechanics strike! I was going on an 800 mile drive and leaving in a few days. Grateful for their extra efforts..
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 01:33 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/19/2017

Thank You Diane for taking the time to respond!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Guadalupe M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My visit to Hyndai service department"
service personnel is knowledgeable, friendly and work is done promptly
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 12:39 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/19/2017

Thank You Guadalupe for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Deborah F. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another Great Visit"
Rich is the best..... he could teach a few people out here about quality customer service. Thanks Rich !!!!!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/17/2017 08:08 AM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/18/2017

Thank You Deborah for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
MICHAEL J. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fine"
Fine
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/16/2017 07:59 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/18/2017

Thank You Micheal for taking the time to respond!!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Mae W. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding "
My service provider Rich makes it great.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/16/2017 03:24 AM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/18/2017

Thank You Mae for taking the time to respond!! We appreciate you being apart of our family here at Ettleson Hyundai!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Keneisha H. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
Great Service, completed in a timely manner
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/15/2017 05:40 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/18/2017

Thank You Keneisha for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Paul B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, customer friendly service "
Very accommodating.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/15/2017 04:48 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/18/2017

Thank You Paul for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Robin O. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Politeness, and the professionalism, and timely service"
Professionalism and service in a timely fashion
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/13/2017 05:30 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/14/2017

Thank You Robin for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Thoroughness
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/13/2017 12:20 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/13/2017

Thank You for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, prompt & reliable "
Cares about customers & making sure everything is perfect with your car
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/12/2017 08:13 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/13/2017

Thank You for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service"
Very good service
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/12/2017 02:10 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/13/2017

Thank You for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Elizabeth V. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!!!"
They took care of the recalls in a professional and fast manner!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/12/2017 12:18 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/13/2017

Thank You Elizabeth for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Mattie A. on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ok"
Yes
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/12/2017 10:59 AM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/12/2017

Thank You Mattie for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Robert F. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable staff, fast service"
Would go anywhere else
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/08/2017 10:52 AM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/08/2017

Thank You Robert for taking the time to respond!!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Verified Customer on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely Service"
Service managers a easy, reasonable to work with. Sales manager is too hard of a sell... doesn't seem to know how to treat people.
For example, looking at a new Santa Fe, it has a screen that showed the car and surrounding area from above, like a birds eye view. I commented.. "How to they do that?" The sale manager says... "It's called technology". So sure, insult me, I'll buy from you... not.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/06/2017 07:39 AM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/06/2017

Thank You for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!! I apologize for the experience you encountered in my sales department and will have have my GM contact you to discuss this issue more. 

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Verified Customer on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Prompt friendly service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/05/2017 06:14 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/06/2017

Thank You for taking the time to respond!!! We appreciate you being apart of our family here at Ettleson Hyundai!!!!

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
Verified Customer on 09/05/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service is usually good"
Not sure at this point
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/28/2017
Service Type: Maintenance
Review Created: 09/05/2017 01:13 PM
Danielle L G., Customer Service at Ettleson Hyundai responded on 09/06/2017

Thank You for taking the time to respond!! I apologize for the experience you encountered here in our dealership. I will have my manager reach out to discuss this issue more. 

Danielle Gutierrez
Customer Service 
Ettleson Hyundai 
708-491-0200
daniellegutierrez@ettleson.com
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