ReScore Reviews™ (18)

ReScore
Overall Rating 2.7777778/5Overall Rating 2.7777778/5rating 2.7777778rating 2.7777778rating 2.7777778
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Dianne O. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"30000 mile check, inspection"
Everyone very courteous, valet service to work, complete inspection found screw in tire sidewall, work completed timely, I was contacted and shuttle took me to pick car up. Other than being a little on the high side, everything was great and now I don't have to worry about it!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/20/2017 06:36 PM
Verified Customer on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Dealership "
This is the best Dealership I have ever dealt with. My car is always done in a timely matter. My two favorite service advisors, Trever and Josh have always treated me very professionally.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/20/2017 05:47 PM
Mike D. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's easy"
Worry free maintenance.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/19/2017 06:18 AM
Customer C. at Fairfax Hyundai responded on 08/19/2017

Good Morning Mike,

On behalf of Fairfax Hyundai we would like to thank you for taking the time out of you day and giving us a great review. We hope to see you soon. 

Customer Care Rep
Fairfax Hyundai 
(703)-352-0444

Jill B. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people "
Great experience
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/19/2017 05:19 AM
Customer C. at Fairfax Hyundai responded on 08/19/2017

Good Morning Jill,

 On behalf of Fairfax Hyundai we would like to thank you for taking the time out of you day and giving us a great review. We hope to see you soon. 

Customer Care Rep
Fairfax Hyundai
(703)-884-7618

Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good"
Went in for a basic service and recall fix. Service was performed quickly and without problems.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/18/2017 07:47 PM
Customer C. at Fairfax Hyundai responded on 08/19/2017

Good Morning ,

On behalf of Fairfax Hyundai we would like to thank you for taking the time out of you day and giving us a great review. We hope to see you soon. 

Customer Care Rep
Fairfax Hyundai
(703)-352-0444

Marvin M. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Marvin Marceron"
Very good
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 04:50 PM
Customer C. at Fairfax Hyundai responded on 08/19/2017

Good Morning Marvin,

On behalf of Fairfax Hyundai we would like to thank you for taking the time out of you day and giving us a great review. We hope to see you soon.

Customer Care Rep
Faifax Hyundai
(703)-352-0444

Thomas R. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always a good experience"
very competent and dependable service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 04:27 PM
Customer C. at Fairfax Hyundai responded on 08/18/2017

Dear Thomas,

We would like to thank you for taking the time to give us a review & recommendation. Have a good day

Fairfax Hyundai
Customer Care Rep
703-352-0444

William E. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well done!"
Great staff members, service!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 11:44 AM
Customer C. at Fairfax Hyundai responded on 08/17/2017

Dear William, 

We would like to thank you for your review and recommendation! We here at Fairfax Hyundai, strive to give great customer service to our Hyundai family. 

We hope to see you in the future.
Customer Care Representative
Fairfax Hyundai 
(703) 352-0444

Ravi P. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
They service is always great when I come by the dealership.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/13/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:01 PM
Customer C. at Fairfax Hyundai responded on 08/16/2017

Dear Ravi,
We wanted to Thank you for the outstanding review and recommendations.  
We strive to give the best customer service.

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick"
Good serivce
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/16/2017 10:09 AM
Customer C. at Fairfax Hyundai responded on 08/16/2017

We wanted to Thank You for the outstanding review and recommendations.
We strive to give the best customer service!!

Customer Care Representative
Fairfax Hyundai
703-352-0444

Kathleen C. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service!"
Call for service almost always get an appointment the same day and out the same day!
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 06:55 PM
Customer C. at Fairfax Hyundai responded on 08/16/2017

Dear Kathleen,
We wanted to Thank You for the outstanding review and recommendations.
We strive to give the best customer service!!

Customer Care Representative
Fairfax Hyundai
703-352-0444

Paul O. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
Great Service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 05:59 PM
Customer C. at Fairfax Hyundai responded on 08/16/2017

Dear Paul,
We wanted to Thank You for the outstanding review and recommendations.
We strive to give the best customer service!!

Customer Care Representative
Fairfax Hyundai
703-352-0444

George K. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As good as you would expect from a dealership!"
Super attitude, great service.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 05:03 PM
Customer C. at Fairfax Hyundai responded on 08/15/2017

Dear George,

We would like to thank you for taking the time to give us a great review & recommendation., Our goal is customer satisfaction !

Fairfax Hyundai
Customer Care Rep
703-352-0444

Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love my Hyundai and love my dealership"
I've owned my santafe for 12 years and love it ! And love my dealership too !
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:25 PM
Customer C. at Fairfax Hyundai responded on 08/15/2017

We would like to thank you for taking the time to give us a review &
recommedantion ! We strive for great customer care.

Fairfax Hyundai
Customer Care Rep
703-352-0444

Verified Customer on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ray is not helpful and doesn't seem to care about me as customer"
Jason was great I was disappointed in ray he brushed me off and wasn't doing anything and sent me to jason who had a line and still helped me. Thanks jason!!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/14/2017 02:57 PM
Customer C. at Fairfax Hyundai responded on 08/15/2017

We are very sorry to hear that Ray was not able to help you.
All our advisor are great not sure what happened at that time.
I will let Jason know you were very glad he was able to help and was nice to you.
We strive to give the best customer service.
Thank you for the outstanding review and recommendation.

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Polite and timely service.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/13/2017 09:29 PM
Customer C. at Fairfax Hyundai responded on 08/14/2017

We wanted to Thank you for the outstanding review and recommendation.
We strive to give the best customer service

Customer Care Representative
Fairfax Hyundai
703-352-0444

Verified Customer ReScore Review on 08/14/2017
ReScore
Overall Rating 1/5rating 1rating 1rating 1rating 1
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Surecritic checkman logo Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Problem not fixed"
Problem not fixed. Do I really need to say more?
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/12/2017 02:57 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Problem not fixed "
They did not definitively resolve the problem with my car. Every time I try to start it, I don't know if it will turn on.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/12/2017 02:57 AM
Customer C. at Fairfax Hyundai responded on 08/12/2017

Good Afternoon , We sincerely care about each and every client and we apologize for this being a poor visit. We would love to have the opportunity to make it up to you in the future or if you'd like you can speak to the Service Manager his name is Ricky Bush , and you can best reach him at ext.1111.

Customer Care Rep
Fairfax Hyundai 
(703)-352-0444

Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience "
Friendly and helpful customer service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/11/2017 07:52 PM
Customer C. at Fairfax Hyundai responded on 08/12/2017

Good Afternoon , We are so pleased to hear about your experience at our dealership! We are always striving to give exceptional care and service to our customers. We hope to see you very soon.

Customer Care Rep
Fairfax Hyundai
(703)-352-0444

Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff"
Always very helpful, courteous, hard working.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/11/2017 06:00 PM
Customer C. at Fairfax Hyundai responded on 08/12/2017

Good Afternoon, We are so pleased to hear about your experience at our dealership! We are always striving to give exceptional care and service to our customers. We hope to see you very soon.

Customer Care Rep
Fairfax Hyundai
(703)-352-0444

John E. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dealer"
Performed the required work.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 11:00 AM
Customer C. at Fairfax Hyundai responded on 08/11/2017

We would like to thank you for taking the time to give us a review &
recommedantion ! We strive for great customer care.

Fairfax Hyundai
Customer Care Rep
703-352-0444

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