I contacted Sam at First Call Auto because I have a 2004 Ford Explorer V8 and the engine was making a loud noise, but no check engine light was on, so I thought it was a timing chain. I chose this shop because it’s right down the street from my house, so I drive by it every day. Sam came to my house and towed my car to his shop. He called me a couple of days later and told me that the engine was damaged and would have to be replaced. Because of the age and value of the car, I thought about just scrapping it, but Sam told me that for $4500 he would replace the engine, do the seals on the transmission and give me a full year warranty on both the engine and transmission. He asked me to pay in advance as he had to buy the new engine, so I paid him the $4500. He told me the car would be ready in 4-5 days and that he would call me when it was done. I didn’t hear from him for a week, so I stopped by the shop to see if the car was ready, but it appeared that no work had been done on my vehicle. Sam, who is a very nice and polite person, apologized for the delay, blaming his employees and told me it would be done in a couple of days, then a couple of days more, then another week, then a couple of days more, on and on and on. My car was towed to this shop on April 26, 2018, today is July 13, 2018, and my car is still not repaired. When I stopped by the shop today to see how it was going, my vehicle was sitting in the same spot as the last 15 times I’ve been by there, and it’s covered in dirt and looks like no one has worked on it. When I went into the shop, the clerk in the office said it was his 2nd day of work and he didn’t know anything about my car, another story I have heard previously in my many trips to this shop to visit my imprisoned car. Sam, the owner, has simply stopped responding to my direct inquiries to him as to when my vehicle will be fixed as agreed. My vehicle has been at this shop for 77 days now with no end in sight. While visiting my car at Sam’s shop one day recently, I had a long conversation with a woman who had a similar story as mine, so BEWARE people. I’m going to post reviews everywhere I can to try and warn my neighbors, and my next move, later today, is filing a complaint with the Better Business Bureau.
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