Fitzgeralds Lakeforest Hyundai


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

2006 Reviews

ReScore Reviews™ (56)

ReScore
Overall Rating 4.4999957/5Overall Rating 4.4999957/5Overall Rating 4.4999957/5Overall Rating 4.4999957/5rating 4.4999957
Original
Overall Rating 2.17544/5Overall Rating 2.17544/5rating 2.17544rating 2.17544rating 2.17544
92% Would Recommend
100% Business Response
Latest Review 13 minutes ago
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy"
Came in at the scheduled time, got loaner car, and picked up a serviced and washed car 3 hours later. Couldn't have been easier!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 11:00 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 09/20/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Stanley S. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT SERVICE"
Addressing the needs of my automobile with great service. I appreciate that very much despite the occasional selling of extra services that may or may not be needed.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 10:33 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 09/20/2017

Stanley, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
John Q. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fitzgerald - There's just no better way to go"
Fitzgerald delivered again.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 05:54 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 09/20/2017

John, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely, 

Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service staff is very pleasant. "
I have been very pleased with my service but would like to see charges lower for simple repairs such as brake light replacement.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:44 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 09/20/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely, 

Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Jaideep And M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing Customer Service"
Almost correct estimates for repair costs and time to complete the repair...
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:31 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/19/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I experienced excellent service from the moment I arrived!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:09 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/19/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070

Stanley R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and great service"
As usual my car was repaired in a timely manner. The service department is very clean and the agents are very kind and knowledgeable.
I will be bringing my other car in for service here as well due to this very well run service department. The best in my opinion compared to the two others that I have been to before this one.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 11:53 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/19/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070

Santosh S. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Courteous staff, great service and trust "
I have been to other mom and pop stores including the big chains but Fitz gerald gets it right for me. They do not make you spend un-necessarily etc.. Service is great and facilities are great :)
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 11:44 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/19/2017

Santosh,

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent great service!"
Trustworthy service and Jesse really worked with me to meet my unusual circumstances
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/19/2017 07:29 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/19/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070

Mini M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great staff
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/19/2017 06:44 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/19/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall item"
Jesse was personable and did his job with a smile
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 06:45 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/19/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,
Josh Krumpach
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070

Jacquelyn T. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Still consistent!"
Friendly and consistent service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/18/2017 04:30 AM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 09/18/2017

Jacquelyn, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Terrence B. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nothing routine when you get great service!"
I am impressed with the coordination of the service staff
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/16/2017 08:56 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 09/18/2017

Terrence, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
William D. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality "
Fast and good service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/15/2017 06:52 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 09/16/2017

William, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Suresh N. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff"
Trusted place for maintenance
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/15/2017 06:13 PM
Chris T., Service Lane Manager at Fitzgeralds Lakeforest Hyundai responded on 09/16/2017

Suresh, 
We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Lane Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-7070 x11445
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Done quickly at an hour that was convenient for me."
I was able to make a next-day appointment at a time I wanted. The work was finished quickly, even more quickly than they had estimated.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/15/2017 01:40 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/15/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,

Service Lane Manager

Josh Krumpach

301-548-4821

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Always a great experience and good customer service. Repairs are done in a timely manner.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/15/2017 01:21 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/15/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,

Service Lane Manager

Josh Krumpach

301-548-4821

Helen K. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Dependable, costs reasonable, services needed understood and accomplished on time.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 12:55 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/15/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,

Service Lane Manager

Josh Krumpach

301-548-4821

Idiyatu A. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing service"
Great warranty service as well as good looking people who makes my car service process much easier
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/15/2017 12:06 PM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/15/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,

Service Lane Manager

Josh Krumpach

301-548-4821

Norman S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
very friendly advisor, extremely helpful
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:00 AM
Bc2d7f9fa24be82a8aa558004d1dd5ba?s=28
Josh K. at Fitzgeralds Lakeforest Hyundai responded on 09/15/2017

We are extremely happy to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!



Sincerely,

Service Lane Manager

Josh Krumpach

301-548-4821

Displaying Review 1 - 20 of 2006 in total