Fradella's Collision Center - Northshore


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1126 Reviews

99% Would Recommend
Latest Review 2 days ago
Kandace Z. on 04/26/2017
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Kandace said their repair work is always good and quick.
Category: Collision
Service Date: 04/18/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Gerry B. on 04/24/2017
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Gerry said this business provided him with excellent repairs. They did the job right and they had nice people on staff.
Category: Collision
Service Date: 04/12/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Kentrell S. on 04/24/2017
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Kentrell said his overall experience was good and the only issue he had was that his vehicle was given back to him in a filthy condition. It was dirty inside and out. There was debris from the repair left on his front seat. He went and had it detailed himself after picking it up. Other than this issue, they were an exceptional facility. They were great people. It went well and the staff were very friendly. They young lady that works in the front desk had wonderful communication. She would call him and let him know the status of his vehicle and when it would be finished. She would call and let him know what time they closed and she even had them park his vehicle out front because he wouldn't able to get there until 20 to 30 minutes after they closed.
Category: Collision
Service Date: 04/21/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Alfred Z. on 04/17/2017
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Spoke with Vanice. She said this business was professional and timely. They had fair prices.
Category: Collision
Service Date: 04/04/2017
Review Created: 04/17/2017
This review was collected via phone interview by Customer Research Inc.
Steve M. on 04/11/2017
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Steve said he was satisfied with his overall experience but they forgot to do something on the vehicle and he is scheduling an appointment to have it done.
Category: Collision
Service Date: 04/03/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Rebecca B. on 04/10/2017
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Rebecca said this business did a really good job.
Category: Collision
Service Date: 04/06/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Ashleigh S. on 04/10/2017
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Ashleigh said this business was fine. However, they left some loose bulbs in his vehicle.
Category: Collision
Service Date: 03/29/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Alissa G. on 04/10/2017
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Alissa said her vehicle looks great and the staff kept her adequately updated.
Category: Collision
Service Date: 04/07/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Wayde S. on 04/10/2017
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Wayde said this business did a good job.
Category: Collision
Service Date: 04/06/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
Roy C. on 04/04/2017
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Roy said the passenger door of his vehicle is rattling. Other than that, the business did a great job. The paint and body work looks great.
Category: Collision
Service Date: 03/07/2017
Review Created: 04/04/2017
This review was collected via phone interview by Customer Research Inc.
Pedro A. on 03/31/2017
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Pedro said his vehicle was ready early and he was very satisfied. This business was nice and had very good customer service.
Category: Collision
Service Date: 03/24/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
Jimmie S. on 03/28/2017
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Jimmie said they were very efficient.
Category: Collision
Service Date: 03/20/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Janet R. on 03/28/2017
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Janet said everything was good but it took a while.
Category: Collision
Service Date: 03/21/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
Dalton S. on 03/18/2017
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Dalton said this business did good work on his vehicle. The staff was courteous and the facility was exceptionally clean. His vehicle was ready at least an hour or 2 sooner than expected.
Category: Collision
Service Date: 03/09/2017
Review Created: 03/18/2017
This review was collected via phone interview by Customer Research Inc.
Jimmy B. on 03/17/2017
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Jimmy said from the time he takes his vehicle in to this business, they are very professional. They are very thorough with details and they do a good job. They do a great job with communicating, they are in tune with concerns given by the customers and they give a lot of information but they also ask a lot of questions and as a customer he can let them know what his expectations are. They are very proactive with letting their customers know when the job is going to be done and they receive the parts. They also call to inform their customers when they begin the work and when the work will be completed. They do an incredible job.
Category: Collision
Service Date: 03/06/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Richard B. on 03/14/2017
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Spoke with Freddie. She said her overall experience was good. The person that prepared the estimate was really good.
Category: Collision
Service Date: 03/03/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Kayleigh B. on 03/14/2017
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Kayleigh said this business provided good customer service.
Category: Collision
Service Date: 03/09/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
Christopher L. on 03/13/2017
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Christopher said the first time the business contacted him to pick his vehicle up, there was a problem with the installment of the back bumper. This required him to wait at this facility longer so they could fix the issue properly.
Category: Collision
Service Date: 02/23/2017
Review Created: 03/13/2017
This review was collected via phone interview by Customer Research Inc.
Nancy T. on 03/10/2017
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Nancy said they were fast and friendly. They were informative and very detailed.
Category: Collision
Service Date: 02/24/2017
Review Created: 03/10/2017
This review was collected via phone interview by Customer Research Inc.
Hannah M. on 03/09/2017
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Spoke with Hannah's Mother. She said this business was polite, courteous, and quick. They got the job done right.
Category: Collision
Service Date: 03/01/2017
Review Created: 03/09/2017
This review was collected via phone interview by Customer Research Inc.
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