Fradella's Collision Center - Northshore


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1101 Reviews

99% Would Recommend
Latest Review 3 days ago
Tracey W. on 02/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tracey said the business was exceptional. They kept her informed and they also repaired her vehicle earlier than expected.
Category: Collision
Service Date: 02/08/2017
Review Created: 02/15/2017
This review was collected via phone interview by Customer Research Inc.
Felton Jones J. on 02/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Felton said he received good attention and outstanding customer service. They had a good turnaround time.
Category: Collision
Service Date: 02/07/2017
Review Created: 02/14/2017
This review was collected via phone interview by Customer Research Inc.
Annette A. on 02/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Annette said she had no problems with this facility. She chose them because they have a great reputation.
Category: Collision
Service Date: 01/25/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Casey D. on 02/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Casey said her overall experience was good. They were very accommodating and generous. They worked with her to get her vehicle in and get it fixed as quick as possible. She chose this business because they offer rental vehicles.
Category: Collision
Service Date: 01/25/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Ronald P. on 02/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ronald said they did a really good job. After he went out and assessed everything he found it was a job well done. He said he was happy with the work they did.
Category: Collision
Service Date: 01/27/2017
Review Created: 02/10/2017
This review was collected via phone interview by Customer Research Inc.
Tina W. on 02/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tina said this business was really friendly and they made it easy for her to take the vehicle in and pick up the rental. When she picked up her vehicle, it was really clean on the inside. She said she was happy about that.
Category: Collision
Service Date: 02/02/2017
Review Created: 02/10/2017
This review was collected via phone interview by Customer Research Inc.
Rob G. on 02/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rob said they did everything he asked tin a timely manner.
Category: Collision
Service Date: 01/31/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
Jonathan M. on 02/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jonathan said once this business completed his vehicle the first time, there was noticeable paint flaws on his door handle. They had to take his vehicle back and touch up the paint since they missed this initially. They took care of the issue right away and he did not have any issues afterwards.
Category: Collision
Service Date: 01/27/2017
Review Created: 02/08/2017
This review was collected via phone interview by Customer Research Inc.
Latanya A. on 01/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Latanya said this business was good to work with. Her vehicle was delayed 1 week because of the holiday season.
Category: Collision
Service Date: 01/20/2017
Review Created: 01/31/2017
This review was collected via phone interview by Customer Research Inc.
Gwendolyn M. on 01/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gwendolyn said they are very nice, personable and they did a good job. They are close, helpful and the customer service was great.
Category: Collision
Service Date: 01/17/2017
Review Created: 01/31/2017
This review was collected via phone interview by Customer Research Inc.
Michelle G. on 01/31/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Michelle said the business has good customer service. She did not have much communication with them.
Category: Collision
Service Date: 01/18/2017
Review Created: 01/31/2017
This review was collected via phone interview by Customer Research Inc.
George N. on 01/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Delilah. She said they did a good job.
Category: Collision
Service Date: 01/06/2017
Review Created: 01/17/2017
This review was collected via phone interview by Customer Research Inc.
Dave B. on 01/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Debbie. She said they did a great job and they were very professional.
Category: Collision
Service Date: 12/19/2016
Review Created: 01/12/2017
This review was collected via phone interview by Customer Research Inc.
Kimberly S. on 01/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kimberly said everything went well at the business. She said she was very happy with the service and she has recommended them to her daughter and husband.
Category: Collision
Service Date: 12/29/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Robert W. on 01/07/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Robert said there was a scheduling issue. He needs his vehicle daily and the business needed the vehicle for a day while they repaired the air conditioner. The vehicle was delayed for about 2 weeks because of problems with the insurance company.
Category: Collision
Service Date: 12/23/2016
Review Created: 01/07/2017
This review was collected via phone interview by Customer Research Inc.
Chuck P. on 01/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chuck said they were professional and he was kept informed the entire time. They did an excellent job repairing his vehicle.
Category: Collision
Service Date: 12/28/2016
Review Created: 01/06/2017
This review was collected via phone interview by Customer Research Inc.
Diana C. on 01/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Diana said everything was good. However, there is a burn mark on the inside of her vehicle by the vent and she would like it fixed. It was not there before and it makes the vent look damaged. It looks like it was melted.
Category: Collision
Service Date: 12/23/2016
Review Created: 01/06/2017
This review was collected via phone interview by Customer Research Inc.
Dawn L. on 01/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Spoke with Harris. He said the service was good and he did not have any problems.
Category: Collision
Service Date: 12/30/2016
Review Created: 01/06/2017
This review was collected via phone interview by Customer Research Inc.
Mark D. on 12/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Devin. He said he didn't have any issues with the repair. There was a 2 day delay because they found additional damage.
Category: Collision
Service Date: 12/14/2016
Review Created: 12/23/2016
This review was collected via phone interview by Customer Research Inc.
Warren C. on 12/21/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Warren said the work is always excellent.
Category: Collision
Service Date: 12/08/2016
Review Created: 12/21/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1101 in total