Fradella's Collision Center - Chalmette


Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1016 Reviews

99% Would Recommend
Latest Review 3 days ago
Billy G. on 03/19/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Billy said this business has done a perfect job, all around.
Category: Collision
Service Date: 03/01/2016
Review Created: 03/19/2016
This review was collected via phone interview by Customer Research Inc.
Karen A. on 03/15/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Karen said they kept her updated and made sure she received her vehicle back as soon as possible.
Category: Collision
Service Date: 03/10/2016
Review Created: 03/15/2016
This review was collected via phone interview by Customer Research Inc.
Earline C. on 03/14/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Earline said she has been to the business before and they were excellent. They were courteous, professional and keep her advised on her vehicle. Jennifer, at the front desk treated her very nice.
Category: Collision
Service Date: 02/29/2016
Review Created: 03/14/2016
This review was collected via phone interview by Customer Research Inc.
Ewa B. on 03/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ewa said everyone was very nice and her vehicle looks really good. The customer service was really good and professional.
Category: Collision
Service Date: 03/07/2016
Review Created: 03/12/2016
This review was collected via phone interview by Customer Research Inc.
Sharon N. on 03/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sharon said the business provided good customer service.
Category: Collision
Service Date: 03/04/2016
Review Created: 03/12/2016
This review was collected via phone interview by Customer Research Inc.
Anastasia Y. on 03/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Anthony. He said this business did a great job on his vehicle. They finished in a timely manner.
Category: Collision
Service Date: 03/08/2016
Review Created: 03/12/2016
This review was collected via phone interview by Customer Research Inc.
Jeanna F. on 03/11/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeanna said this business provided good customer service and they were very nice. They were friendly, and offered quality communication.
Category: Collision
Service Date: 02/26/2016
Review Created: 03/11/2016
This review was collected via phone interview by Customer Research Inc.
Adam C. on 03/11/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Adam said the business was friendly, nice and everything went well.
Category: Collision
Service Date: 03/08/2016
Review Created: 03/11/2016
This review was collected via phone interview by Customer Research Inc.
Brittany B. on 03/11/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brittany said she was satisfied.
Category: Collision
Service Date: 02/24/2016
Review Created: 03/11/2016
This review was collected via phone interview by Customer Research Inc.
Walter T. on 03/11/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Dion. She said she was pleased with the job this business did.
Category: Collision
Service Date: 02/26/2016
Review Created: 03/11/2016
This review was collected via phone interview by Customer Research Inc.
Kerry W. on 03/11/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kerry said the customer service at this business was good.
Category: Collision
Service Date: 03/04/2016
Review Created: 03/11/2016
This review was collected via phone interview by Customer Research Inc.
Marlon J. on 03/09/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Marlon said this business did a great job, but there was adhesive still left on the trunk. He found them online and they had the best reviews.
Category: Collision
Service Date: 02/24/2016
Review Created: 03/09/2016
This review was collected via phone interview by Customer Research Inc.
Ben M. on 03/02/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Ben said the work this business did was good, but it took a lot longer than he anticipated. There was no promise date given. However, it took 32 days to complete because of the insurance company and multiple part delays. They did not keep him updated on the status of his vehicle because he had to call to get any information.
Category: Collision
Service Date: 02/19/2016
Review Created: 03/02/2016
This review was collected via phone interview by Customer Research Inc.
Al W. at Fradella's Collision Center - Chalmette responded on 03/07/2016

We called Ben and apologized for obviously not meeting his expectation on communication.He stated he is satified overall and wanted to make sure he gave and we got honest feedback.Ben, I can't begin to tell you how important it is for our team to recieve your feedback and we thank you.Our team has examined where we fell short and have taken corrective action,thanks again.     

Russel B. on 02/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Russel said he loves the work this business does. He is really pleased.
Category: Collision
Service Date: 02/24/2016
Review Created: 02/29/2016
This review was collected via phone interview by Customer Research Inc.
Christian K. on 02/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Christian said the staff at this business have great customer service.
Category: Collision
Service Date: 02/25/2016
Review Created: 02/29/2016
This review was collected via phone interview by Customer Research Inc.
Joseph B. on 02/25/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Joseph said when he washed his vehicle last week, the insert on the side of his vehicle that was serviced was way more tender than it was prior to the accident. He has not told the business about this yet because he has not had time to deal with it yet. He is not sure if the issue is with the body, but he speculated that there might be a quality difference of the Styrofoam filling provided by the manufacturer this facility purchased from. The styrofoam may be less firm than the stock kind for his vehicle, but that side of his vehicle was a lot more tender than the other side of his vehicle when he was washing it. He is not sure about the estimate and he thinks the insurance company handled that. He was extremely satisfied with the way he was treated by the staff. He has been to them three or four times before and would recommend them to others. He might not return if he cannot follow-up about the tender spot on his vehicle. If he does not hear from them, he will find time to visit them about the matter.
Category: Collision
Service Date: 01/21/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.
Jessica B. on 02/25/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jessica said this business was quick, kept in touch regarding the progress of the repair and they were very friendly.
Category: Collision
Service Date: 02/08/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.
Ashley W. on 02/24/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ashley said her vehicle was ready early.
Category: Collision
Service Date: 02/18/2016
Review Created: 02/24/2016
This review was collected via phone interview by Customer Research Inc.
Louis L. on 02/24/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Louis said he has been doing business with this facility for a while, and they have always done great work.
Category: Collision
Service Date: 02/18/2016
Review Created: 02/24/2016
This review was collected via phone interview by Customer Research Inc.
Linda M. on 02/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Linda said her experience with this business was great.
Category: Collision
Service Date: 02/15/2016
Review Created: 02/23/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 61 - 80 of 1016 in total