Franklin Auto Service


Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

240 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 26 days ago
PAM M. on 08/26/2017
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"Great service!!"
The people are friendly and I always get great service.
Vehicle: Ford Edge
Service Date: 08/24/2017
Review Created: 08/26/2017 06:19 AM
Darrell a., Owner at Franklin Auto Service responded on 08/28/2017

Thank you for the business .We appreciate the positive comments

MARK S. on 08/25/2017
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"Always a great experience with Rudy, Pam, and their mechanics. "
We have gone to Franklin Auto Service for years and years for our three (3) cars and they do an excellent job with our cars. They have coupons! Service is prompt.
Vehicle: Lexus ES 350
Service Date: 08/23/2017
Review Created: 08/25/2017 12:10 PM
Darrell a., Owner at Franklin Auto Service responded on 08/28/2017

Thank you for the business .We appreciate the positive comments

BETH F. on 08/20/2017
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"Low Tire Pressure"
They found a large nail in my tire without removing the tire from my car
Vehicle: Ford Escape
Service Date: 08/10/2017
Review Created: 08/20/2017 01:41 PM
Darrell a., Owner at Franklin Auto Service responded on 08/28/2017

Thank you for the business .We appreciate the positive comments

PHILIP P. on 07/17/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"nothing special. just fast service "
Everything verbal and when the final bill it was double and never given any estimated cost or final bill. violation of Michigan law
Vehicle: Buick Enclave
Service Date: 06/28/2017
Review Created: 07/17/2017 10:16 AM
Darrell a., Owner at Franklin Auto Service responded on 07/28/2017

We are very committed to every customer having a great experience at our store. I'm glad that after we talked you were completely satisfied with our service and the miscommunication has been totally corrected.It was my pleasure to speak to you.
Thanks again,
Darrell,Pam and crew

SAM B. on 06/27/2017
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"Great service, warm and welcoming place"
Work is done well and on time. People are knowledgeable, helpful and fair
Vehicle: Honda Odyssey
Service Date: 06/24/2017
Review Created: 06/27/2017 04:16 AM
Darrell a., Owner at Franklin Auto Service responded on 07/18/2017

Thank you for the business .We appreciate the positive comments

NURI J. on 06/12/2017
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"First time, but very satisfied. "
They were nice, and fast.
Great communication with email.
I found out that did not have front brakes and it takes about two hours for them to receive parts from store and fix my car. I do not think that price was unreasonable.
Vehicle: Pontiac Bonneville
Service Date: 06/10/2017
Review Created: 06/12/2017 05:43 AM
Darrell a., Owner at Franklin Auto Service responded on 06/18/2017

Thank you it's our pleasure to serve you.

HEIDI G. on 05/19/2017
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"Awesome!"
I had a very good experience with my recent experience at Franklin Auto Service. I got my car in and they had the problem resolved quickly for a inexpensive price. If I went to my dealership, they would have charged a crazy amount in comparison to what I paid at FAS. I will be back again!!!
Vehicle: Subaru Outback
Service Date: 05/17/2017
Review Created: 05/19/2017 05:59 AM
Darrell a., Owner at Franklin Auto Service responded on 05/20/2017

Thanks for letting us serve you.We appreciate your business.

JIM L. on 05/17/2017
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"Oil Change"
Awesome customer service, very timely and competive pricing!! Thanks for great service.
Vehicle: Chrysler Town & Country
Service Date: 05/15/2017
Review Created: 05/17/2017 07:38 AM
Darrell a., Owner at Franklin Auto Service responded on 05/20/2017

Thanks for letting us serve you.We appreciate your business.

KELLY S. on 05/10/2017
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"Personal service"
They got my car in when they said they would, fixed it promptly , took me on a test drive and the price was reasonable.
Vehicle: Plymouth Barracuda
Service Date: 05/09/2017
Review Created: 05/10/2017 03:19 AM
Darrell a., Owner at Franklin Auto Service responded on 05/14/2017

Thanks for the review .We believe in treating customers the way we would want to be treated.Honest, Friendly and accurate.
Pam ,JRudy and Crew

MARGO K. on 04/25/2017
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"Great service"
Great people to deal with!
Vehicle: Ford Fusion
Service Date: 04/19/2017
Review Created: 04/25/2017 05:08 AM
Darrell a., Owner at Franklin Auto Service responded on 04/27/2017

Thanks for letting us serve you.We appreciate your business.

Dean P. on 04/14/2017
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"Saturn repair"
Great overall service.. so happy we found this dedicated and honest repair shop. We take all 4 of our cars here now. Thank you!
Vehicle: Saturn Aura
Service Date: 04/12/2017
Review Created: 04/14/2017 05:20 AM
Darrell a., Owner at Franklin Auto Service responded on 04/17/2017

Thanks for letting us serve you.We appreciate your business.

KELDA L. on 04/07/2017
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"Franklin Auto Service is the Best"
Pam and Crew are always friendly and ready to help. I love that they give your car a full inspection along with an oil change.
Vehicle: Kia Optima
Service Date: 04/05/2017
Review Created: 04/07/2017 06:34 AM
Darrell a., Owner at Franklin Auto Service responded on 04/08/2017

Thanks for letting us serve you.We appreciate your business.

CINDY J. on 04/03/2017
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"Friendly, local and fast service "
I went in to Franklin Auto last week because my tire kept losing air. After being told by Belle Tire I'd need to wait 2 1/2 hours I thought I'd give this local service station a try. They took my car right in and fixed my tire in 15 minutes for $20! I'll be back for sure! Old fashioned service and fair pricing.
Vehicle: Chevrolet Traverse
Service Date: 03/27/2017
Review Created: 04/03/2017 10:40 AM
Darrell a., Owner at Franklin Auto Service responded on 04/04/2017

Thanks for giving us a try .We always get you back on the road as quickly as possible.We are a full service auto repair shop.We can repair and maintain your vehicles.
Pam,Rudy and crew

Dean P. on 03/14/2017
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"Awesome service"
The staff quickly assessed the problem. Communicated any changes and promptly had vehicle completed as indicated
Vehicle: Jeep Liberty
Service Date: 03/08/2017
Review Created: 03/14/2017 11:06 AM
Darrell a., Owner at Franklin Auto Service responded on 03/24/2017

Thank you it is our pleasure to serve. It means a lot to us that you trust us with your vehicles. Please tell your family and friends about us. We would appreciate a referral. Thank you again.
Pam ,Rudy and Eli

EUG R. on 03/10/2017
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"Fast and friendly "
I am always pleased with their service.
Vehicle: Ford Taurus
Service Date: 03/08/2017
Review Created: 03/10/2017 03:31 AM
Darrell a., Owner at Franklin Auto Service responded on 03/24/2017

Thank you it is our pleasure to serve. It means a lot to us that you trust us with your vehicles. Please tell your family and friends about us. We would appreciate a referral. Thank you again.
Pam ,Rudy and Eli

ALLEN W. on 03/08/2017
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"Prompt service. Reasonable price"
Consistently friendly, good service at a reasonable price. This time was for replacement of rear axle seals.
Vehicle: Ford Taurus X
Service Date: 03/06/2017
Review Created: 03/08/2017 05:31 PM
Darrell a., Owner at Franklin Auto Service responded on 03/24/2017

Thank you it is our pleasure to serve. It means a lot to us that you trust us with your vehicles. Please tell your family and friends about us. We would appreciate a referral. Thank you again.
Pam ,Rudy and Eli

Ajanth J. on 03/04/2017
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"Great and quick service "
Oil change was quick, and also did a quick checkup of full car. Only thing I felt uncomfortable was, what grade oil did they use while oil change, it costed only $9.5 for oil!
Vehicle: Nissan Sentra
Service Date: 03/04/2017
Review Created: 03/04/2017 09:33 PM
Darrell a., Owner at Franklin Auto Service responded on 03/24/2017

We do use quality oil its discounted to be competitive. Thank you it is our pleasure to serve. It means a lot to us that you trust us with your vehicles. Please tell your family and friends about us. We would appreciate a referral. Thank you again.
Pam ,Rudy and Eli

HAL G. on 02/27/2017
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"Great Service "
Great Service! Friendly and Accomadating Staff!
Vehicle: Chrysler Town & Country
Service Date: 02/25/2017
Review Created: 02/27/2017 07:16 AM
Darrell a., Owner at Franklin Auto Service responded on 03/24/2017

Thank you it is our pleasure to serve. It means a lot to us that you trust us with your vehicles. Please tell your family and friends about us. We would appreciate a referral. Thank you again.
Pam ,Rudy and Eli

Christine D. on 02/22/2017
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"The expertise of the personnel and the unquestionable ethics of the entire team!"
The friendliness of the staff is an added bonus. Just a pure pleasure.
Vehicle: GMC Terrain
Service Date: 02/21/2017
Review Created: 02/22/2017 07:47 AM
Darrell a., Owner at Franklin Auto Service responded on 02/22/2017

Thank you very much for the trust you put in us with your vehicles.

Candace G. on 02/19/2017
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"quick and polite"
They were super quick and got started as soon as I showed up for my appt (which I can't say for many places I've been to in the past). Everyone was friendly.
Vehicle: Audi A4
Service Date: 02/18/2017
Review Created: 02/19/2017 02:45 AM
Darrell a., Owner at Franklin Auto Service responded on 02/22/2017

We do our best to provide the best service possible .It was our pleasure to help you.
Pam,Rudy and crew

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