Franklin Sussex Hyundai


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

717 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review about 3 hours ago
Stephen G. on 04/27/2017
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"Wonderful employees terrific service"
Everything was the tops
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/27/2017 02:51 PM
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Good place to keep my car safe. Also, good coffee and waiting room. Nice facility.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/10/2017
Service Type: Repair
Review Created: 04/26/2017 10:04 AM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/26/2017

Dear Valued Customer,

Thank you for the kind words and great survey.

Bob Young

Service Manager

973-702-3500

Thomas V. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
We always have a great experience
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/26/2017 07:22 AM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/26/2017

Thomas, 

Thanks for the great review

Bob Young

Service Manager

973-702-3500

Wendy R. on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brakes and Rotors"
Great Job....will return for belts in future, nice staff, car running great
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 04/10/2017
Service Type: Maintenance
Review Created: 04/25/2017 03:35 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/25/2017

Wendy, 

Thanks for the great review.Look forward to seeing you in the future.

Bob Young

Service Manager

973-702-3500

Cumberland I. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall remedy"
I scheduled the service of a recall to fix a problem with the seat belt and was able to take care of an oil change at the same time.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/24/2017 04:48 AM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/24/2017

Dear Valued Customer,

Thanks for the great review.

Bob Young

Service Manager

973-702-3500

Joann N. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"This dealer is the best, always !"
Dealer is always best in service courtesy & always professional
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/13/2017
Service Type: Repair
Review Created: 04/21/2017 05:40 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/22/2017

Joann, 

Thanks for the great review and kind words.

Bob Young

Service Manager

973-702-3500

Joyce H. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Friendly, helpful, quick service overall great service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/21/2017 05:15 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/22/2017

Joyce, 

Thanks for the nice comments and the great review 

Bob Young

Service Manager

973-702-3500

Jaryd S. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealership"
Awesome place to go to for service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/21/2017 03:07 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/22/2017

Jaryd, 
Thanks for the great review 

Bob Young

Service Manager

973-702-3500

CRAIG O. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Took me a day early"
I had to change some tasks around that now needed to be done on a Saturday, which was my service appointment. I called and asked if they could take me on the Friday before and they were very accommodating and took care of my car within an hour of me calling. Very happy with how well I am treated by everyone in the service department.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/19/2017 09:37 AM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/20/2017

Craig, 

Thanks for the nice comments and the great review.

Bob Young

Service Manager

973-702-3500

Michael M. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Sevice Dept"
Always feel like I'm a valued customer and personal service.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 03/31/2017
Service Type: Repair
Review Created: 04/18/2017 04:15 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/19/2017

Michael,

Thanks for the great review 

Bob Young

Service Manager

973-702-3500

Verified Customer on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people"
Very good service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/18/2017 11:14 AM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/18/2017

Dear Valued Customer, 

Thanks for the great review.

Bob Young

Service Manager

973-702-3500

Stephen L. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service team is beyond great "
Environmental friendly
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 04/10/2017
Service Type: Maintenance
Review Created: 04/17/2017 10:59 AM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/17/2017

Stephen, 

Thanks for the great review 

Bob Young

Service Manager

973-702-3500

Christopher S. on 04/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great People"
Awesome service!
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 04/06/2017
Service Type: Repair
Review Created: 04/16/2017 07:58 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/17/2017

Chris,

Thanks for the great review 


Bob Young

Service Manager

973-702-3500

Theodore V. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly Helpful Staff"
As always a pleasure to do business with Franklin Sussex Hyundai staff.
Vehicle: 2012 HYUNDAI SONATA
Category: Service
Service Date: 04/06/2017
Service Type:
Review Created: 04/14/2017 04:33 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/17/2017

Theodore, 

Thanks for the kind words.

Bob Young

Service Manager

973-702-3500

Timothy B. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome!"
Completed my oil change really fast, and even washed my car! Everyone was extremely nice and accommodating
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/05/2017
Service Type: Repair
Review Created: 04/14/2017 02:26 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/17/2017

Timothy, 

Thanks for the nice comments and the great review.

Bob Young

Service Manager

973-702-3500

Sandra C. on 04/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service is excellent."
I drive an hour to buy my car and have it serviced here because they are helpful and can be trusted.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/06/2017
Service Type: Repair
Review Created: 04/12/2017 12:08 PM
Vincent P. on 04/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly, helpful. They take their time to listen to your concerns"
Quality & pricing very attractive.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/06/2017
Service Type: Maintenance
Review Created: 04/11/2017 03:52 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/17/2017

Vincent, 

Thanks for the kind words 

Bob Young

Service Manager

973-702-3500

Barbara S. on 04/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Serive with a smile"
As always service was great. Dana DeGroat handled everything for me and was the professional I would expect.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/06/2017
Service Type: Maintenance
Review Created: 04/11/2017 01:04 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 04/17/2017

Barbara, 

Thanks for the great review 

Bob Young

Service Manager

973-702-3500

Joseph H. on 04/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"every one is so friendly"
yes
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/07/2017
Service Type: Maintenance
Review Created: 04/11/2017 11:25 AM
Joan T. on 04/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They listen and follow through"
The service rep listened to my concerns re: the car and followed through nicely.
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 04/06/2017
Service Type: Maintenance
Review Created: 04/11/2017 04:55 AM
Displaying Review 1 - 20 of 717 in total