Franklin Sussex Hyundai


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

880 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5Overall Rating 4.6666667/5rating 4.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 2 days ago
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another fabulous servicing experience "
Always great service. Extremely polite and professional.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:43 AM
Susan S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Oil change "
Great team
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:43 AM
WARREN D. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Really nice staff."
It's always a pleasure to bring my car for an oil change. It's done quickly, a pleasant room to wait in and the staff is terrific.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:32 AM
Craig S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly service"
I would absolutely recommend Franklin Sussex Hyundai to all my friends.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/15/2017 05:54 AM
Joann N. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealer !"
Dealer always takes care of our cars in a timely & professional manner. A nice thing is that your car always looks better than when you arrived as they always wash & clean your vehicle. For us it's a day trip to have lunch, have vehicle serviced and shop.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 03:54 PM
Kathleen A. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
it's great to have good service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/11/2017 09:31 PM
JANINA G. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service"
Problem was taken care of in a very timely manner. The people are so very nice at Franklin Sussex Hyundai!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 01:19 PM
Vernon T. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service advisor "
What can I say about a battery
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 11:05 AM
Linda D. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place"
It comes down to the employees in sales, service and parts that make this a great place and if I am in the market again for a new car I know I will come here. I and my three sisters and one niece all drive Hyundais. The first to purchase a car here recommended you to the rest.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 01:33 PM
Elaine O. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service at Hyundai Dealership."
Needed a small thingamajig to start the car. They also fixed two recall items. And I got new rear brakes. All done in one day.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 10:41 AM
Jaryd S. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place "
Great place got everything done. I'm happy
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/10/2017 06:13 AM
FRANCES M. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent experience"
dependable and reliable. All employees very pleasant and helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/09/2017 04:05 AM
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick oil change and recall service"
Service attendants-especially Karen are very attentive, polite, and courteous. Service is completed quickly and thoroughly...even down to the car wash before returning to me.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/08/2017 02:01 PM
Robert A. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and friendly!"
A+!
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 12:19 PM
Laura O. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast friendly service! "
Great service!
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 11:46 AM
Danforth H. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Not too far from our home, easy to get to, courtesy service, no trouble with this car, we like it."
This is our family car, I should say wife's car, I feel secure when she is out in it as it has always function as expected. I've told numerous inquirers how pleased we are with it. You do a good job of keeping us happy, keep it up, we'll try hard to stay healthy and carring for this Hyundai. Keep up the good work, we'll plug you regularly. YES !
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/08/2017 11:44 AM
Gail L. on 08/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Shoulda mentioned it"
I came in for an oil change service. Two hours later I learned there was a brake problem. I could have found something to do instead of watching everyone arriving after me leaving before me.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/07/2017 03:40 PM
Robert F Y., Service Manager at Franklin Sussex Hyundai responded on 08/09/2017

Gail, 

Sorry for the wait time. When you came in we found a safety recall and did not want you to drive your vehicle without this recall being completed.

Bob Young

Service Manager

973-702-3500

Kenneth B. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a pleasant visit"
The employees
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/07/2017 07:14 AM
HARRY R. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service people"
Karen is great
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/07/2017 06:51 AM
Marcia B. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Dealership"
Fantastic service at this dealership, everyone is always courteous and professional, I would not go anywhere else.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/05/2017 04:49 AM
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