96% Would Recommend
Latest Review 16 days ago
Rachel T. on 07/31/2017
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Rachel said this business repaired her vehicle faster than she had anticipated.
Vehicle: smart fortwo
Category: Service
Service Date: 07/25/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
flo v. on 07/29/2017
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"great service"
helpful personnel, attentive, provided great service.
Vehicle: Chevrolet Tahoe
Service Date: 07/27/2017
Review Created: 07/29/2017 06:14 PM
Martin G. on 07/24/2017
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Martin said his experience was really good.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 07/22/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Shanitria H. on 07/23/2017
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Shanitiria said this business was able to get things done quickly and everybody was friendly. They were not able to get everything done but they were able to identify the issue.
Vehicle: Toyota Camry
Category: Service
Service Date: 07/20/2017
Review Created: 07/23/2017
This review was collected via phone interview by Customer Research Inc.
Sierra K. on 07/18/2017
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Sierra said the staff did a great job. The person that answered the phone was so helpful. It's the reason she chose to visit the facility. She appreciates everything they did for her. They really helped her out when they didn't have to.
Vehicle: Ford F-150
Category: Service
Service Date: 07/15/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Rosalinda M. on 07/18/2017
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Rosalinda said George was very pleasant to work with. He was very professional.
Vehicle: Nissan Titan
Category: Service
Service Date: 07/14/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Andre Q. on 07/15/2017
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Andre said they did a terrific job.
Vehicle: BMW 5 Series
Category: Service
Service Date: 07/12/2017
Review Created: 07/15/2017
This review was collected via phone interview by Customer Research Inc.
Belinda M. on 07/13/2017
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Belinda said the business fixed the problem with her vehicle right away.
Vehicle: Honda Pilot
Category: Service
Service Date: 06/29/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Bo M. on 07/13/2017
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Bo said he has been a customer for about 20 years. He had a dead battery so he called the business to get a jump start and they could not accommodate him.
Vehicle: Mazda Tribute
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Brett M. on 07/13/2017
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Brett said the business provides fast service and they charge a fair price.
Vehicle: Ford F-150
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Raymond R. on 07/01/2017
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Raymond said he has been going to this business for a long time, and he has found them to be great people. He normally does the work himself but if he cannot do the work, he takes it to them. He has found that he has never had a problem with them.
Vehicle: Mercedes-Benz 240D
Category: Service
Service Date: 06/29/2017
Review Created: 07/01/2017
This review was collected via phone interview by Customer Research Inc.
Taylor W. on 06/26/2017
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Taylor said this business provided good service.
Vehicle: Toyota Pickup
Category: Service
Service Date: 06/23/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
J.T. S. on 06/25/2017
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"My Mercedes-Benz gets great service at Frank's."
There seems to be no problems with using Frank's in San Marcos for my Mercedes-Benz. I seem to get the same quality of service as at the dealer only at a better/lower price. Frank's also uses Mercedes parts which is also a plus.
Vehicle: Mercedes-Benz E320
Service Date: 06/22/2017
Review Created: 06/25/2017 11:42 AM
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Frank S. at Frank's Automotive responded on 07/13/2017

Hello Mr. Smith,
 Thank you for your review and your kind words! Customer feedback is very important to us. We look forward to seeing you for your next service visit!


Kindest Regards,


Maribel Tovar
512-805-0144

Molly S. on 06/23/2017
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Molly said she is very appreciative that they were able to work on her vehicle during the holiday weekend.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 05/27/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 07/13/2017

Hello Molly,
 Thank you for your review and your kind words! Customer feedback is very important to us. We look forward to seeing you for your next service visit!


Kindest Regards,


Maribel Tovar
512-805-0144

Christina F. on 06/23/2017
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Christina said this business has always treated her right. Her oil change light was not reset.
Vehicle: Honda
Category: Service
Service Date: 05/26/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 07/13/2017

Hi Christina,
 Thank you for your review and your kind words! Customer feedback is very important to us. We look forward to seeing you for your next service visit!


Kindest Regards,


Maribel Tovar
512-805-0144

JANET C. on 06/19/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"No more"
Frank's has been my go-to repair shop for year, but no more. They haven't fixed the problems that I have paid to have repaired and they don't listen to my concerns. I won't recommend them.
Vehicle: GMC Sierra
Service Date: 06/17/2017
Review Created: 06/19/2017 06:15 PM
ELIZABETH M. on 06/14/2017
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"Because George and Bob know a lot about cars and are a pleasure to deal with. I love going there because of them and I trust them!"
I stop in there for small things such as a light going out on my car, or a question. They welcome me and help me and I turn to them with all of my questions. I have been going there four years and I'm more than pleased with the work they do.
Vehicle: Mercedes-Benz C230
Service Date: 06/13/2017
Review Created: 06/14/2017 10:30 AM
Joseph P. on 06/14/2017
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Joseph said this business could have communicated a little better.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 06/03/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Oscar S. on 06/12/2017
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Oscar said they were quick and they seem to have done a good job.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/10/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 06/27/2017

Hello Oscar,
 Thank you for your review. We appreciate your business and look forward servicing your vehicle in the future. 


Maribel Tovar
512-805-0144
Madison U. on 06/12/2017
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Madison said everything was good.
Vehicle: Ford Mustang
Category: Service
Service Date: 06/10/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 06/27/2017

Hello Madison,
 Thank you for taking the time to give us a review. We appreciate your business. 



Maribel Tovar
512-805-0144

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