96% Would Recommend
Latest Review 6 days ago
Alfredo H. on 05/22/2017
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Alfredo said they were good and he was recommended there.
Vehicle: Dodge Pickup
Category: Service
Service Date: 05/20/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 05/25/2017

Hi Alfredo,
 Thank you for your five star review! We appreciate your business!


Frank Sanchez
General Manager
512-805-0144
ALEX G. on 05/16/2017
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"Brought my vehicle for a standard oil change along with rotation of tires. "
The employees are friendly, knowledgable and honest. They also provide fantastic job on your vehicle.
Vehicle: Mitsubishi Montero
Service Date: 05/15/2017
Review Created: 05/16/2017 09:14 PM
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Frank S. at Frank's Automotive responded on 05/25/2017

Alex,
 Thank you for your review! You are always so kind, we are happy to have you as one of our loyal customers! 



Maribel Tovar
Service Assistant 
512-805-0144
Jasmine P. on 05/12/2017
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Jasmine said everything was almost exactly perfect. Bob asked an employee to put some coolant inside her vehicle and it was forgotten. However, they took care of it later on.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 04/29/2017
Review Created: 05/12/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 05/25/2017

Hi Jasmine,
 Thank you for your review! We appreciate your business!!


Frank Sanchez
General Manager
512-805-0144
Arturo G. on 05/10/2017
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Arturo said he is pretty satisfied with the service he got from this business.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 05/09/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 05/25/2017

Hi Arturo, 
 Thank you for the five star review! We appreciate your business!!

Frank Sanchez
General Manager
512-805-0144
Robert C. on 05/10/2017
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Robert said he would recommend this business for service.
Category: Service
Service Date: 05/08/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 05/25/2017

Robert, 
 Thank you for your five star review! I am glad to see you would recommend us for service! 

Frank Sanchez
General Manager
512-805-0144
Benjamin S. on 05/09/2017
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Do not take your business here. "
They did work on my car with no real consent from myself or the legal owner of my car and charged close to $1,000 for repairs. I got a second opinion from a friend/mechanic in my hometown and was told the work done on my vehicle was unnecessary and I should not have been charged nearly that much. When confronted about the issue, no refund was given and the staff didn't seem to care at all. On top of all this, a close friend has recently informed me of his terrible experience with this company so my advice would be to take your business and repair needs elsewhere.
Review Created: 05/09/2017 01:02 PM
Eddie R. on 05/08/2017
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Eddie said he had great service.
Vehicle: Acura 3.2TL
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Faith B. on 05/08/2017
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Faith said they were thorough and they got it done quickly.
Vehicle: Acura TL
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Patricia B. on 05/02/2017
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Patricia said this business did what she needed in a reasonable amount of time.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 04/28/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
CAROL G. on 04/22/2017
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"Dependable Service"
My car was thoroughly serviced and I was treated respectfully.
Vehicle: Saturn Vue
Service Date: 04/19/2017
Review Created: 04/22/2017 10:30 AM
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Frank S. at Frank's Automotive responded on 04/24/2017

Hi Carol,
 Thank you for your review! We appreciate your business.


Frank Sanchez
General Manager
512-805-0144
Dennis W. on 04/22/2017
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Dennis said this business always provides good service.
Vehicle: Ford Expedition
Category: Service
Service Date: 04/21/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 04/28/2017

Hi Dennis,
 Thank you for your business!!

Frank Sanchez
General Manager
512-805-0144
Artie O. on 04/21/2017
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Artie said this business was really helpful.
Vehicle: Toyota Avalon
Category: Service
Service Date: 04/13/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 04/24/2017

Hi Artie,
 Thank you for your review! We appreciate your business!

Frank Sanchez
General Manager
512-805-0144
Matt C. on 04/14/2017
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Matt said they did everything great. They went beyond the call of duty.
Vehicle: Ford Focus
Category: Service
Service Date: 04/12/2017
Review Created: 04/14/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 04/21/2017

Hi Matt,
 Thank you for your review! We appreciate your business!!


Frank Sanchez
General Manager
512-805-0144
JACK W. on 04/11/2017
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"Trust These Guys"
Always been upfront and honest with their work.
Vehicle: Ford F-150
Service Date: 04/11/2017
Review Created: 04/11/2017 09:01 PM
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Frank S. at Frank's Automotive responded on 04/12/2017

Hi Jack,
 Thank you for your review! We appreciate your business.

Frank Sanchez
General Manager
512-805-0144
Christine H. on 04/11/2017
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Christine said they communicated well and they were patient. They answered all of her questions and the staff was accommodating.
Vehicle: GMC Yukon
Category: Service
Service Date: 04/05/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
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Frank S. at Frank's Automotive responded on 04/21/2017

Hi Christine,
 Thank you for your business!!


Frank Sanchez
General Manager
512-805-0144
Mario M. on 04/11/2017
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Mario said this business has good, honest and nice service.
Vehicle: Honda Pilot
Category: Service
Service Date: 04/04/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Phil M. on 04/11/2017
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Phil said he is always very satisfied with the service he gets.
Vehicle: Dodge Pickup
Category: Service
Service Date: 04/07/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
Austin K. on 04/11/2017
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Austin said the business did not charge for a diagnostic test.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 04/08/2017
Review Created: 04/11/2017
This review was collected via phone interview by Customer Research Inc.
PAT E. on 04/03/2017
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"recommended by friend and was not disappointed in service to my auto. staff was friendly and has a sense of humor."
so far so good!
Vehicle: Lexus RX 400h
Service Date: 03/08/2017
Review Created: 04/03/2017 07:49 AM
DONNA B. on 04/01/2017
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"Professional and Courteous"
Robert explained everything in detail and assisted in the right choice for my vehicle maintenance.
Vehicle: Mercedes-Benz
Service Date: 03/30/2017
Review Created: 04/01/2017 08:28 AM
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