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Frank's Automotive & Collision

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,074 Reviews)
73
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
73
Net Promoter Score ®

Business Details

About

Frank’s Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry.

This business takes quality and customer service
Frank’s Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry.

This business takes quality and customer service seriously. Frank’s Automotive, Inc. follows a strict code of ethics so our customers will know upfront what to expect. As a part of this code, we pledge to perform high quality diagnostic and repair services.

Frank’s Automotive, Inc. believes in quality. We exercise reasonable care for the customer’s property while it is in our possession. Frank’s Automotive, Inc. has assembled the best team of technicians in the area to ensure you a perfect job every time.
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Categories
Auto Maintenance, Auto Repair, Collision Repair
Contact
(830) 627-3939

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
950 S State Hwy 46 New Braunfels, TX 78130
Frank's Automotive & Collision's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,074 Reviews)

CF
gravatar
Chris/Meagan F.
Kingsbury, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/03/2016
verified customerVerified Customer
Dishonest
When I brought my vehicle in for an oil change I was told that it would be 20 min. 2 hours later after holding me and my car hostage I'm presented with a bill for a synthetic blend oil change. I only requested a regular oil change. You did not share with me that all you perform is full synthetic or synthetic blend oil changes that are more expensive than what I was expecting to pay. I am that I was basically forced to wait and be late to appointments to pay for an oil change that wasn't agreed to in the beginning. If you would have been upfront and communicated with me about the time and the price of the oil change I would have gladly gone to another place to have my oil changed at a more reasonable price and most importantly not taken 2 hours for a 20min oil change. Instead you chose to make a customer angry for 53$. I will not be coming back here for my next service.
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