Frank's Automotive & Collision

Average Score

4.6

(1,074 Reviews)

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About

Frank’s Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry.

This business takes quality and customer service Frank’s Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry.

This business takes quality and customer service seriously. Frank’s Automotive, Inc. follows a strict code of ethics so our customers will know upfront what to expect. As a part of this code, we pledge to perform high quality diagnostic and repair services.

Frank’s Automotive, Inc. believes in quality. We exercise reasonable care for the customer’s property while it is in our possession. Frank’s Automotive, Inc. has assembled the best team of technicians in the area to ensure you a perfect job every time. ...more

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Recent Reviews

paul M.

New Braunfels, TX

Chevrolet Venture

03/05/2013

Verified Customer

Warranty Work

My van has 2 ac units. 1 located in the rear and 1 in front in the engine area. In 2012 I had it the ac fixed. Your shop said they checked everything and they replaced the rear unit. I took the van back a few weeks ago because no cold air blowing from the ac. I was excited because it was still under warranty. I called your shop and on the phone I was told you all have my warranty and I wasn't over the mileage or the 12 months. After a phone call you all said it would be fixed and I was lead to believe the work was under warranty. During both calls your shop never said, Paul, this is nor covered under warranty, it will an extra charge, do you want to continue with the work? It's my opinion this is just a bad business practice to get money. Most people would have yelled on the phone or made a big scene at your shop over being deceptive. A lot of people told me to write you all and complain and do online reviews. I've been lied to and tricked by other businesses in my life and I just now believe live and learn. I truly believe especially with Franks Automotive you have to record all phone calls and video tape everything said at your shop. Without doing that you all can say my word against your shops word. Also, I asked for a oil change and told it was 38 dollars or around that price. I went to pick up the van and saw the price of 28 dollars. I asked why did I get quoted 39> The guy said the owner just changed the computer but no the sign.

Not Recommended

Frank S. from Frank's Automotive & Collision responded on 03/27/2013 12:32 PM

The rear ac unit had an evaporator core leak which was repaired and still under warranty but the customer was made aware the problem this visit was not related and authorized replacement of the service port in the front of the engine--the oil change price at the time was quoted correctly, however our menu price in the service center had not been changed to reflect the new price--the customer was discounted to reflect the old price--we apologize for any misunderstanding

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