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Frank's Automotive & Collision

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,074 Reviews)
73
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
73
Net Promoter Score ®

Business Details

About

Frank’s Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry.

This business takes quality and customer service
Frank’s Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry.

This business takes quality and customer service seriously. Frank’s Automotive, Inc. follows a strict code of ethics so our customers will know upfront what to expect. As a part of this code, we pledge to perform high quality diagnostic and repair services.

Frank’s Automotive, Inc. believes in quality. We exercise reasonable care for the customer’s property while it is in our possession. Frank’s Automotive, Inc. has assembled the best team of technicians in the area to ensure you a perfect job every time.
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Categories
Auto Maintenance, Auto Repair, Collision Repair
Contact
(830) 627-3939

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
950 S State Hwy 46 New Braunfels, TX 78130
Frank's Automotive & Collision's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(1,074 Reviews)

DA
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daniel a.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/23/2013
verified customer Verified Customer
diagnostics incomplete
i took my vehicle in for a diagnosis because my check engine and ABS lights where on. But because I only mentioned problems with my suspenssion/steering I guess that was all that was diagnosed with an estimate of over $2000. Luckily I got a second opinion from another ASE certified tech and had all estimated work done for $500. And had it pointed out that a majority of work Franks was factoring in was not neccessary. I appreciate that Franks goes by the book but at these financial times they should think of customer satisfaction and not by what a book tells them to charge (i.e. 1 hour fee for a 20 minute job).
Not Recommended
Frank S. from Frank's Automotive & Collision responded on 03/27/2013 03:19 PM
customer came to us with multiple concerns and after explaining diagnostics charges, he elected to have suspension inspected---the fee to do the work---as explained to the customer is waived when we do the work in the case of suspension/brake related problems--also customer was charged only for 1/2 hour and was invited to the shop as is all of our customers--we apologize for any misunderstanding
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