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Fuccillo Hyundai of Greece

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,443 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
11
Total ReScores
3.8
ReScore Average

Business Details

About

Fuccillo Hyundai of Greece is located conveniently in Rochester, NY. Call us today to schedule your next service appointment, or visit our website to schedule online. Our technicians are here to help with all of your vehicle repair and maintenance needs. Fuccillo Hyundai of Greece is located conveniently in Rochester, NY. Call us today to schedule your next service appointment, or visit our website to schedule online. Our technicians are here to help with all of your vehicle repair and maintenance needs.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(585) 720-9000

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (US & Canada)
3975 Ridge Road West Rochester, NY 14626
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1,443 Reviews)

Verified Customer
Rochester, NY
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/22/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Not Good!
When I had only driven 1,000 miles after my prior oil change, they said that I had to get an oil change again when in reality, I was no where close to needing another one. Along with this, in the waiting area, there was something sticky on multiple chairs indicating it had not recently been cleaned.
Not Recommended
Service Team from Fuccillo Hyundai of Greece responded on 01/22/2021 10:05 AM

Hello, 

Thank you for taking the time to provide us with your feedback. I am sorry to hear your service experience was not 5 stars. We work hard to meet all of our customers needs and appreciate the feedback so that we can correct our service processes. I am sorry for the confusion on the oil change. The repair order was left open and the writer went off the mileage on that repair order. I do apologize for that. I am also sorry for the waiting room seating being unclean. I have spoken with our cleaning crew and they have told me they will make sure that gets added to there daily cleaning. Please know that we take your feedback serious and will address these issues. Thank you for your time, business and look forward to seeing you in the future. 

Thank You, 
Ashley Rourke-Salamone
Service Manager 



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