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Garrett Auto & Truck Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(105 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

Our full-time mechanics are licensed, certified in their specialties, and have over 50 years collective experience in maintaining and repairing all types of vehicles. We’re experts in our field, capable and qualified to handle everything from tire repair and brake repair to complete Auto and Truck engine overhauls. Our full-time mechanics are licensed, certified in their specialties, and have over 50 years collective experience in maintaining and repairing all types of vehicles. We’re experts in our field, capable and qualified to handle everything from tire repair and brake repair to complete Auto and Truck engine overhauls.

Categories
Auto Maintenance, Car Maintenance, Auto Repair
Contact
(248) 478-8382

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
24175 Industrial Park Dr Farmington Hills, MI 48335-2864
Garrett Auto & Truck Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(105 Reviews)

MF
gravatar
MOE F.
Wixom, MI
Ford Cab & Chassis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Professional
Kevin personally called me and made it clear he wanted to do whatever he could to resolve it. No one is perfect and I'm grateful they were willing to make corrections to keep both of us happy. Will happily return

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/27/2021
0
Lazy
My truck was deemed unroadworthy and therefore I was charged 2 hrs labor and denied having the few minor things I wanted done.

I inspected myself (I just bought the vehicle and figured hey maybe I missed something) only to find that my frame is completely solid which they claimed was not. The cab mounts were "terrible".... no there's reasonable rust for a 20 year old plow truck but safety concern in the next 2 years? Not even close.

So I had 2 other places look and am happily giving someone else my money.

If you're too busy just say it, but it's shameful to make someone spend $300 hard earned dollars for a bs diagnosis of uh yeah it's unsafe...
Kevin B. from Garrett Auto & Truck Service responded on 10/27/2021 11:40 AM

Please rescore us per our conversation . Thanks

Kevin B. from Garrett Auto & Truck Service responded on 10/28/2021 04:12 PM

Only road test around the complex, very short trip. Truck is NOT safe to drive. Besides having 2 broken rear leaf springs, broken upper spring plate. The cab is breaking off the frame. Missing complete section on driver side floor. Can see the road when door is closed. Multiple cab mounts breaking and coming apart. When driving feel the front of cab, Seat, floor and back of cab moving in different directions. The driver side if the seat is also coming apart. 2 frame members rusted through and can see passenger side frame rail flaking off in layers. Parking brake pedal on floor, no cable going to back. Shifter broken and held with electrical tape. Front brake rotors rust pitted. Truck will not pass a DOT. Did not complete an inspection as to many structural issues exist, with cab and frame. Have customer informed about the many issues with truck. CUSTOMER RESCORED TO A 5 STAR AFTER I SENT HIM THE PICTURES. 

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