ReScore Reviews™ (21)

ReScore
Overall Rating 3.3333343/5Overall Rating 3.3333343/5Overall Rating 3.3333343/5rating 3.3333343rating 3.3333343
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Christine O. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 06:24 AM
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic service"
Vehicle was serviced in a timely manner by friendly and knowledgeable service and sales staff. I will definitely return to this dealership for my next routine maintenance.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/16/2017 07:38 PM
C0abb901ae4843c1f904857fc32f76d7?s=28
Kevin A S., Service Manager at Gary Rome Hyundai responded on 08/17/2017

Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair"
Very good service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 02:29 PM
C0abb901ae4843c1f904857fc32f76d7?s=28
Kevin A S., Service Manager at Gary Rome Hyundai responded on 08/17/2017

Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Linda S. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Heat customer service "
Jenee was great and went out of her way to help me. Very professional and friendly.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 01:55 PM
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personnel"
Pleasant workers.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 11:53 AM
Mark M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gary Rome comes through again"
Had safety recall done in timely manner...oil change came with it.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/16/2017 07:20 AM
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and easy MA inspection "
Much improved since my last service appointment.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:49 AM
Stephen M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trust"
I trust I will get a fair price and the work will be well done.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/15/2017 08:04 AM
C0abb901ae4843c1f904857fc32f76d7?s=28
Kevin A S., Service Manager at Gary Rome Hyundai responded on 08/15/2017

Thank you for your business

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Verified Customer on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change"
Comfortable setting and friendly service
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 07:20 PM
C0abb901ae4843c1f904857fc32f76d7?s=28
Kevin A S., Service Manager at Gary Rome Hyundai responded on 08/15/2017

Thank you

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Acg A. on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly ServiceAlways a pleasure"
Always a pleasure to do business there.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 08/14/2017 07:07 PM
C0abb901ae4843c1f904857fc32f76d7?s=28
Kevin A S., Service Manager at Gary Rome Hyundai responded on 08/15/2017

Thank you for your business.  Please let us know what we would need to provide to receive 5 stars?

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellence"
I continue to be impressed with the overall service and care that my auto receives as well as the overall treatment that I receive.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 09:39 AM
C0abb901ae4843c1f904857fc32f76d7?s=28
Kevin A S., Service Manager at Gary Rome Hyundai responded on 08/14/2017

We appreciate your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
Monnelte M. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience "
Great experience!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/12/2017 06:05 PM
C0abb901ae4843c1f904857fc32f76d7?s=28
Kevin A S., Service Manager at Gary Rome Hyundai responded on 08/14/2017

Thank you for your business.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
PAULINA C. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service are fantastic."
I love the that dealer. The service are great.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 05:19 PM
C0abb901ae4843c1f904857fc32f76d7?s=28
Kevin A S., Service Manager at Gary Rome Hyundai responded on 08/14/2017

Thank you for your bsiness.

Kevin Schechterle
Service Manager
413-536-4328 ext. 1038
RONALD C. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff is courteous "
Yes, definitely.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 06:53 PM
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Volster "
Yes
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 02:52 PM
Eloise M. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"able to drive in for service dept. and the car is returned back to the service door. All inside the building!!!"
just love the new location and all the friendly people that work at Gary Rome Hyundai
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 02:35 PM
Verified Customer on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer service"
Things were done in a timely manner and I had some recall issues and the service manager came over and explained them to me and I found it very useful that they did it while I was there or not wait and have me come back
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/11/2017 01:42 PM
Elizabeth S. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"beautiful, comfortable, efficient "
pleasant employees who explain what was done, what is needed in the future
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/11/2017 01:31 PM
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at Gary Rome Hyundai "
I have been taking my cars to Gary Rome Hyundai since I bought my first Elantra in 2007. I have never had a complaint with any of the departments.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 12:04 PM
John S. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gary Rome Hyundai"
Great service. Great staff. Always on time.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 10:53 AM
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