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Review for Gateway Auto Clinic
Ben H. on 02/26/2015
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Ben said a coolant flush was done and they looked at other things. The final price turned out to be about $260. He would not recommend this business because he is disturbed with them. When he asked for an estimate on an alternator, they told him it would cost around $520. When he asked around elsewhere, he was given prices starting at about $275 to $300. He ended up buying an alternator himself.
Vehicle: Ford Focus
Category: Service
Service Date: 02/23/2015
Review Created: 02/26/2015
This review was collected via phone interview by Customer Research Inc.
Bob B. at Gateway Auto Clinic responded on 03/04/2015

Ben's bill exceeded the cost of a cooling system flush because there was a fee to check out his overheating problem. This was discussed before work had started.

Buying an alternator as a DIY project is naturally going to be much less expensive than having a professional shop install the alternator. I can't control the prices but I can provide the best service with best warranty.

If Bens Ford Focus continues to overheat we will be happy to take another look, and since he has already paid for a checkout that is guaranteed, there would be no additional fee to diagnose the concern.