98% Would Recommend
Latest Review 13 days ago
CJ B. on 08/09/2017
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"Mechanic, Andrew"
competent, honest and friendly
Vehicle: Toyota Tacoma
Service Date: 08/07/2017
Review Created: 08/09/2017 01:53 PM
JOSH h. on 07/29/2017
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"Great service, honest, friendly and local"
.
Vehicle: Jeep Wrangler
Service Date: 07/03/2017
Review Created: 07/29/2017 07:34 AM
BRET M. on 07/25/2017
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"Quick work."
I brought my truck in to have the tailpipe re-attached. They worked me in as soon as I arrived and had the work done in just over an hour, which required a little fabrication. Great folks, friendly, will be back!
Vehicle: Nissan Titan
Service Date: 07/24/2017
Review Created: 07/25/2017 07:07 AM
Rich W. on 07/25/2017
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Rich said the location was convenient.
Vehicle: Ford F-150
Category: Service
Service Date: 07/21/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
PHILIP S. on 07/24/2017
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"care"
ok
Vehicle: Ford Taurus
Service Date: 07/21/2017
Review Created: 07/24/2017 08:53 PM
Michelle And Mick M. on 07/22/2017
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Mick said he has known Craig for four years. The staff at this business are great people.
Vehicle: Dodge Pickup
Category: Service
Service Date: 06/30/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Cosme C. on 07/20/2017
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"The caring people that work there make it Great."
I would recommend them to others.
Vehicle: GMC Yukon XL
Service Date: 07/18/2017
Review Created: 07/20/2017 05:53 AM
Marcelo P. on 07/12/2017
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Marcelo said this business was excellent.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 06/30/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Ben S. on 07/01/2017
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"Excellent shop for exhaust work!"
I was recommended by a local mechanic and I'm glad I was referred here. I spoke with Craig who is just completely awesome! Very professional, honest, and fair. He did an excellent job replacing my exhaust and muffler on my 88 Ford Ranger. Will be coming back to get more work done on my truck as he does it all and also noticed some other issues that need to be looked at/worked on! Thank you Craig and Gene's Muffler!
Vehicle: Ford Ranger
Service Date: 06/29/2017
Review Created: 07/01/2017 03:02 PM
Shur on 06/30/2017
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Shur said the business is great, they provided good service and had good attitudes.
Vehicle: Nissan Quest
Category: Service
Service Date: 06/09/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Ron N. on 06/30/2017
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Ron said he would recommend the business for service.
Vehicle: RAM 1500
Category: Service
Service Date: 06/09/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Linda M. on 06/28/2017
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Linda said the staff was nice. They did a good job, and she was satisfied. Rusty was fabulous and everyone was wonderful.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 06/01/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Diago H. on 06/23/2017
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Diago said the employee did good work and he liked him.
Vehicle: Land Rover Discovery
Category: Service
Service Date: 06/14/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Chris B. on 06/20/2017
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Chris said the business could have had better communication. It took way too long.
Vehicle: Infiniti QX60
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Mike D. on 06/17/2017
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"Excellent"
Really enjoyed my service visit. Craig and Rusty took care of my needs for my truck and always had my best interest in mind. We did some experimenting on the exhaust system and the custom job turned out great. Love it! See you next time.
Vehicle: Ford Pickup
Service Date: 06/16/2017
Review Created: 06/17/2017 11:50 AM
Frank B. on 06/16/2017
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Frank said the business did what they said they would do, and he was happy with their service. He had no problems with them.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/13/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
CY W. on 06/15/2017
Recommended badge inactive Recommended
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"Rusty was great.. The process? Not so much"
We have used you in the past and we were very satisfied with the results of the repair on the car. So we took our truck in for an oil change. I originally walked in, and although someone was in the office, I was not acknowledged until Rusty cam in. He kind of took over and brought my vehicle in for servicing. I then provided my info to the other person and stood there for a while not knowing where to go or a time frame or anything. He was very nice, but appeared too have too much on his plate. I ended up telling him I'd go in the other off to wait. He said it was fine. After about an hour I was still waiting, so I went to go ask what the status was, and my vehicle was sitting outside the office completed. I went to pay and the charge for the oil change was $60 and change. I was a little peeved at this point that no one asked about an air filter, and the fact that I'd never paid $60 for an oil change before. I went home and reviewed the invoice with my husband. He called to let them know that was on my way back to get the washer fluid topped off at the very least. When I went back, I spoke to Rusty who was great. He topped off the washer fluid and cleaned my engine as it had gone puddle jumping recently. He was very nice & explained everything. Although the front desk person was nice, he did not explain anything to me, or simply acknowledge me when I got there. The extensive wait for my vehicle when it apparently had been completed just added to my irritation. Someone should have told me it was ready. Again, I'm pleased with the oil change and Rusty, but not so much with how the process was handled or the cost. I won't go there again for an oil change, but will recommend you for repair work, but only after getting an estimate first.
Vehicle: Toyota Tacoma
Service Date: 06/14/2017
Review Created: 06/15/2017 04:30 AM
CRAIG N. at Genes Muffler responded on 06/19/2017

THANKS FOR LETTING US KNOW ABOUT THE IMPROPER COMMUNICATION AS OUR PEOPLE HAVE CHANGED WE ARE VERY PROUD OF THE STAFF THAT HELPS US.WE ARE TRING SOME NEW SYSTEMS AND ARE IMPROVING ON THEM DAILY,CRAIG@GENESAUTOANDMUFFLER.COM

Jay S. on 06/12/2017
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Jay said this business was able to take him in on short notice and the prices were reasonable. They do good work and he would recommend them for service.
Vehicle: Dodge Viper
Category: Service
Service Date: 06/08/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Jack W. on 06/06/2017
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Jack said the business provides great service.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
DOUG M. on 05/24/2017
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"1966 Ford Ranchero"
They were up front about price and work for new mufflers. They completed work on time and to our satisfaction. I will use them for all of my cars exhaust needs.
Vehicle: Ford Ranchero
Service Date: 05/11/2017
Review Created: 05/24/2017 07:01 PM
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