100% Would Recommend
Latest Review 6 days ago
Chris B. on 06/20/2017
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Chris said the business could have had better communication. It took way too long.
Vehicle: Infiniti QX60
Category: Service
Service Date: 06/16/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Mike D. on 06/17/2017
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"Excellent"
Really enjoyed my service visit. Craig and Rusty took care of my needs for my truck and always had my best interest in mind. We did some experimenting on the exhaust system and the custom job turned out great. Love it! See you next time.
Vehicle: Ford Pickup
Service Date: 06/16/2017
Review Created: 06/17/2017 11:50 AM
Frank B. on 06/16/2017
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Frank said the business did what they said they would do, and he was happy with their service. He had no problems with them.
Vehicle: Honda Odyssey
Category: Service
Service Date: 06/13/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Jay S. on 06/12/2017
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Jay said this business was able to take him in on short notice and the prices were reasonable. They do good work and he would recommend them for service.
Vehicle: Dodge Viper
Category: Service
Service Date: 06/08/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Jack W. on 06/06/2017
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Jack said the business provides great service.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
DOUG M. on 05/24/2017
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"1966 Ford Ranchero"
They were up front about price and work for new mufflers. They completed work on time and to our satisfaction. I will use them for all of my cars exhaust needs.
Vehicle: Ford Ranchero
Service Date: 05/11/2017
Review Created: 05/24/2017 07:01 PM
Oscar B. on 05/23/2017
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Oscar said this business did good work. They were quick and they had good prices.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 05/05/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Edward S. on 05/20/2017
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Edward said the business took really good care of him and his vehicle. They have fair prices as well.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 05/18/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
CJ B. on 05/16/2017
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"CJ Brandt"
Competent and friendly customer service.
Vehicle: Toyota Tacoma
Service Date: 05/09/2017
Review Created: 05/16/2017 02:15 PM
Olen T. on 05/16/2017
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Olen said the business did a good job and they have a great price.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 05/09/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
DENNY G. on 05/15/2017
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"Very good service"
Greaat service and honesty
Vehicle: Ford Expedition
Service Date: 05/11/2017
Review Created: 05/15/2017 07:16 AM
RICKY RAY V. on 05/15/2017
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" Small business great service!"
Craig is always so personable and attentive to our needs with our vehicles. I highly recommend genes auto! It's hard to find companies like this nowadays!
Vehicle: Cadillac CTS
Service Date: 05/12/2017
Review Created: 05/15/2017 06:18 AM
Robert B. on 05/15/2017
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"Excellent service"
Brought my truck in after going to auto parts store for a new battery. The auto parts store told me my alternator needed to be replaced. After Genes Muffler took a thorough look at the electrical system of the truck, they replaced my dead battery, using the warranty on it to get me a new discounted battery. Genes Muffler is one of those places that tries to help its customers get there vehicles running again without trying to take advantage of them.
Vehicle: Dodge Pickup
Service Date: 05/11/2017
Review Created: 05/15/2017 05:57 AM
CHRIS H. on 05/02/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Quick Muffler Job "
Job was quoted to take 2.5 hours and have about 20 in parts. Tech said it would be $270 or so for the easy work. Job ended up taking, at the long side, 1.5 hours. Was still tried to be charged for 2.5 hours of labor and $40 in parts. Questioned the time as I hadn't even been there for 2 hours, including paper work and estimate and all that fun stuff, got the price down the the reasonable time and he knocked some parts charge off. If it wasn't for there would have been a solid 5, but fair pricing without a customer having to ask about it is crucial for a business.
Vehicle: Ford Focus
Service Date: 05/01/2017
Review Created: 05/02/2017 07:18 AM
Walter F. on 05/01/2017
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"Curtious excellent customer service, and excellent work ethic."
I have been a customer for three years. And and everything was repaired professionally and correctly.
THANK YOU,: Walter J .Fontes
Vehicle: Ford F-150
Service Date: 04/26/2017
Review Created: 05/01/2017 11:59 PM
Ray C. on 04/29/2017
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Spoke with Allen. He said the business did what he asked them to do.
Vehicle: Dodge Pickup
Category: Service
Service Date: 04/21/2017
Review Created: 04/29/2017
This review was collected via phone interview by Customer Research Inc.
GEORGE P. on 04/27/2017
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"Fair Pricing. Knowledgeable Mechanics. "
I had gotten a quote from Advance Car Repair in Castle Rock for $1,700. I took my car to Genes and it got completely fixed for a total of $127. Same repair I was quoted $1700 for Genes was able to fix it for $127. Doesn't mean this will always be the case, but it shows they are fair which is gold when looking for the right mechanic. From now on I will never take my car anywhere else.
Vehicle: Chrysler PT Cruiser
Service Date: 04/20/2017
Review Created: 04/27/2017 03:21 PM
Cosme C. on 04/26/2017
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Cosme said this business is great. All of the staff is very knowledgeable, experienced, and good to work with. The business does quality work and he would like to thank them for being there.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 04/21/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Shane G. on 04/22/2017
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Shane said he has already recommended the business. Craig and Rusty were super nice and awesome. They gave him some extra muffler tips at no charge.
Vehicle: Chevrolet
Category: Service
Service Date: 04/13/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Caleb D. on 04/22/2017
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Caleb said the timely service provided by this business was great and he got a good deal.
Vehicle: Dodge Charger
Category: Service
Service Date: 04/12/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
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