Gerber Collision & Glass - Boulder

The customer Dale wanted only safe items fixed on the vehicle, and to last his daughter through college.  The fog lamps were damaged, and would require replacement in order to install correctly in the front bumper, and being they are not safety related we did not replace them nor were they charged for fog lamps.  My estimator wasn't even sure the vehicle came in with fog lamps because during the check in photos the lamps were shoved back inside the bumper, and not visible therefore when the customer picked up he was not aware it even had lamps.  At that point he checked with the technician, and the tech said yes they are sitting on the rack, but could not be reinstalled.  The technician also mentioned how the shop had told him only to put safety items on the supplement therefore he did not add the fog lamps to the supplement.  The estimator grabbed the damaged lamps, and gave them back to customer at time of pick up, and explained how Drew only wanted safety items fixed therefore we did not replace the lamps.  However he did offer that if they would like to buy new lamps we would install them at no charge for them as a courtesy. As far as the key/keys go I actually spoke to Dale asking if they had any other keys or other Subaru's in case the one key we received when the vehicle was towed to the shop was the incorrect key to the vehicle.  We were then explained they had a new issue with the vehicle not starting due to an issue with the key and ignition.  From the moment the vehicle was towed to shop the shop only received one key, and no other key was brought to the shop.