Worse Customer Service EVER by the manager Evan!!!!
By far one of the worst customer service experiences from a manager, ever. Which is funny because the manager is supposed to be the one to make things right, correct? This shop decided to jump the gun and started to disassemble my Nissan Juke (while breaking my fender molding in the process) before my insurance company decided to total my vehicle. Once they found out it was totaled they gave my car to me “as is” without my fender molding attached, without mentioning that my moldings were in my trunk and without mentioning that they had broken them.
I was also instructed to wait on my vehicle because it was being washed and when it was delivered to me it still had marker, sap, bugs on the grill and didn’t look like it had been washed at all. Anyway, I went in to speak to someone once I noticed my fenders missing and they sent someone out to put them back on. However, they’re not very secure because the clips were broken upon disassembly. Mind you I went in for hail damage and there was nothing originally wrong with the fender molding! Evan “the manager” came out to address the issue and made it abundantly clear that things break during the process and that he is there to operate a business. But what successful business can continue without customer service? He said I could purchase new fenders for my Juke but again, why should I pay $75 (in the cheap end) each for something that wasn’t broken to begin with?
I’ve read the reviews on here and one of the businesses responses to a review was that “Customer Satisfaction is very important to us”. I now know from firsthand experience that this comment definitely didn’t come from Mr. Evan himself.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
I was also instructed to wait on my vehicle because it was being washed and when it was delivered to me it still had marker, sap, bugs on the grill and didn’t look like it had been washed at all. Anyway, I went in to speak to someone once I noticed my fenders missing and they sent someone out to put them back on. However, they’re not very secure because the clips were broken upon disassembly. Mind you I went in for hail damage and there was nothing originally wrong with the fender molding! Evan “the manager” came out to address the issue and made it abundantly clear that things break during the process and that he is there to operate a business. But what successful business can continue without customer service? He said I could purchase new fenders for my Juke but again, why should I pay $75 (in the cheap end) each for something that wasn’t broken to begin with?
I’ve read the reviews on here and one of the businesses responses to a review was that “Customer Satisfaction is very important to us”. I now know from firsthand experience that this comment definitely didn’t come from Mr. Evan himself.