Mrs. Pratt
Thank you for your feedback. Without feedback we dont know what areas need attention. This sounds like a area we need to approve upon. I am sorry to hear that your experience was like this. I can assure you this is never our goal. Unfortunately these kind of things can happen. If you are willing to give us another chance I would like to offer you a discount on any work performed and a oil change on us. Please feel free to contact me directly at 503-513-6600