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Gorges Volvo

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(24 Reviews)
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Score Details

5 stars
95%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
4%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average

Business Details

Categories
New Car Dealer, Car Maintenance, Car Dealer
Contact
(402) 359-1500
Open
Business Hours

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Central Time (Us & Canada)
17665 Burt Street Omaha, NE 68118
Get Directions

Score Details

5 stars
93%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
6%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores™
5.0
ReScore™ Average

Business Details

Categories
New Car Dealer, Car Maintenance, Car Dealer
Contact
(402) 359-1500
Open
Business Hours

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Central Time (Us & Canada)
17665 Burt Street Omaha, NE 68118
Get Directions

Score Details

5 stars
100%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
New Car Dealer, Car Maintenance, Car Dealer
Contact
(402) 359-1500
Open
Business Hours

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 6:00 PM
Sun
closed
* Central Time (Us & Canada)
17665 Burt Street Omaha, NE 68118
Get Directions
All Departments' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(24 Reviews)
Write a Review
Recent Reviews
MR
gravatar
Michael R.
Sioux Falls, SD
VOLVO S40
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2014
verified customerVerified Customer
Category: Service
Perhaps a bit understaffed?
In the days leading up to my service call, responses were prompt and timely. I had a great deal of confidence in Gorge's ability to address my issue. However, on the day of my scheduled service (a Saturday) we encountered an unexpected problem requiring assistance from service staff. We had a serious time crunch and responses from the staff were not timely at all, nearly causing a significant delay that could have led to our postponing our appointment and leading to a great deal of additional cost and inconvenience for us. I have the feeling that perhaps business is too brisk on the weekends for the level of staffing on Saturdays.
Recommended
Andy O. from Gorges Volvo responded on 05/12/2014 12:18 PM

Hello Michael, thank you for your service visit with us and for your review.  We truly appreciate your business!

Regarding the situation you had on that Saturday, we do apologize for any delay in our service department getting in touch with you.  There are occassions where we aren't able to immediately take a phone call, but we do strive to return a call in a very timely manner.

We are glad that we were able to get the service completed for you that same Saturday before our closing time of 3PM.  And we are again very thankful that you have chosen us!

We value your comments and use them to look at our processes to make sure that we are doing everything we can to make you 100% satisfied.  If there is anything else that we have not addressed, please contact us at 402-359-1500 so we can help you.  Thanks again!

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