ReScore Reviews™ (5)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review 3 days ago
Nancy S. on 08/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely appointments"
I was happy with my Sante Fe's check up. However, I found out 2 of my tires are 'cupping'. I got those Tires from you and you are the ones who rotated them. Apparently someone did not balance them correctly. Neither did they tell me I needed to ask that they be balanced at any rotation!!. That I am not happy with .
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/19/2017 04:11 PM
John K. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service - Timely and Great Personnel "
It's all about people and the service personnel were quite friendly and the appointment experience was calm and pleasant.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/18/2017 03:26 AM
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Charles W H., SERVICE MANAGER at Graham Hyundai responded on 08/18/2017

THIS IS OUR GOAL!!!! THANKS FOR THE POSITIVE FEEDBACK!!

THANK YOU
CHUCK HESSEL
SERVICE MANAGER
GARY B. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer-Service Oriented"
Service performed in a timely fashion
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 11:00 AM
Dennis B. at Graham Hyundai responded on 08/15/2017

Thank you for the positive comments, We value you  as a customer and appreciate your business.

Pamela L. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"courteous professional service @ the entire staff"
B-)
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 09:15 AM
Dennis B. at Graham Hyundai responded on 08/15/2017

Thank you for the positive comments, We valve you as a customer and appreciate your business.

David K. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Graham is more than a good cracker."
Graham always has excellent service. Their customer service reps are friendly and their technicians know what they are doing.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/05/2017 04:57 AM
Dennis B. at Graham Hyundai responded on 08/15/2017

Thank you for the positive comments, We value you as a customer and appreciate your business.

Susan W. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service done right!"
Would recommend!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/04/2017 11:18 AM
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Charles W H., SERVICE MANAGER at Graham Hyundai responded on 08/17/2017

THANK YOU VERY MUCH, WE ARE MAKING EFFORTS TO GET CLOSER TO APPT TIMES.
CHUCK HESSEL

Sylvia W. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Visit for maintenance"
Was pleased with the service.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/04/2017 05:39 AM
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Charles W H., SERVICE MANAGER at Graham Hyundai responded on 08/17/2017

THANKS FOR THE POSITIVE FEED BACK!!!

CHUCK HESSEL

Verified Customer on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful staff"
Never a problem so far....just drop your car off and pick it up when it's done.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/02/2017 09:29 AM
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Charles W H., SERVICE MANAGER at Graham Hyundai responded on 08/17/2017

THIS IS WHAT WE LIKE TO HEAR!!!

CHUCK HESSEL

Verified Customer on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"There were lots of new faces at the service desk. Everyone seemed frendly."
I have sent people to Graham's.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 01:08 PM
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Charles W H., SERVICE MANAGER at Graham Hyundai responded on 08/17/2017

WE LOVE TO HEAR YOU SENT PEOPLE TO US!!!! THAT IS GREAT TO SEE OUR STAFF WORKING HARD FOR YOU!!

THANK YOU
CHUCK HESSEL
SERVICE MANAGER
Joy B. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Location and selection "
Great personal service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/28/2017 07:09 PM
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Charles W H., SERVICE MANAGER at Graham Hyundai responded on 08/17/2017

NICE TO HEAR GOOD FEEDBACK!!

THANK YOU
CHUCK HESSEL
SERVICE MANAGER
CONNIE R. on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good service but somewhat pricey.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/27/2017 05:23 PM
Dennis D M. at Graham Hyundai responded on 07/28/2017

Good morning! Ethen and our team enjoy hearing from our customers. I'm glad we were able to provide 5 star service for you. We appreciate your business and look forward to seeing you again!!!

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
Verified Customer on 07/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Had wonderful service"
YES
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/27/2017 01:17 PM
Dennis D M. at Graham Hyundai responded on 07/28/2017

Good morning! Ethen and our team enjoy hearing from our customers. I'm glad we were able to provide 5 star service for you. We appreciate your business and look forward to seeing you again!!!

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
Nicole L. on 07/26/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Dennis the service manager and Thad are great...Andrew Wood makes me not want to return."
If Andrew Wood is there it ruins the customer experience for me.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 07/18/2017
Service Type: Maintenance
Review Created: 07/26/2017 10:11 AM
Dennis D M. at Graham Hyundai responded on 07/28/2017

Nicole, Good after noon.

Thank for taking the time to fill out the survey. I know we have talked in the past but would like to get together and talk about this Service visit. I call a little while ago and left a message Thanks agin for you time.

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
Teal S. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Quick!"
Oil change...in and out very quickly!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/20/2017
Service Type: Maintenance
Review Created: 07/26/2017 04:47 AM
Dennis D M. at Graham Hyundai responded on 07/26/2017

Good morning! Andy and our team enjoy hearing from our customers. I'm glad we were able to provide 5 star service for you. We appreciate your business and look forward to seeing you again!!!

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
David K. on 07/23/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not enough technicians"
Had to schedule weeks later because they don't have enough technicians?
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 07/17/2017
Service Type: Repair
Review Created: 07/23/2017 08:07 PM
Dennis D M. at Graham Hyundai responded on 07/25/2017

David,

Thanks for taking the time to talk with me Today. We at Grahams thank you for taking the survey and we welcome you input. We look forword to seeing you for your future service needs. 

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
Verified Customer on 07/18/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Battery "
Average
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/18/2017 11:52 AM
Dennis D M. at Graham Hyundai responded on 07/20/2017

Good Morning,

Thank you for taking the time to fill out our survey. 

Hyundai is the blue chip of warrantys. If we find a problem with the vehicle they stand behind there vehicle like no other. I am glad we where able to replace the battery at no charge for you.

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
KATHLEEN A. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Help with a vehicle"
On time, quality work, very polite,
and they listen to concerns!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/17/2017 12:39 PM
Dennis D M. at Graham Hyundai responded on 07/17/2017

Good Afternoon! Richard and the service team would like to thank you for taking the time to provide your feedback. We appreciate the 5 star review and hope to be your service choice in the future!

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
Verified Customer on 07/16/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Service at Graham's"
They did a good job
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/16/2017 12:23 PM
Dennis D M. at Graham Hyundai responded on 07/17/2017

Goodafter noon! Thank you so much for taking the time to fill out Hyundai survey. I am sorry to hear you work the same hours that we are open. We do offer a shuttle service if that would help you out. Please give me a call if there is anything we could do to help you schedule your next service. 

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
Darry T. on 07/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service & maintenance"
I appreciate the knowledge of the service people. They are very courteous and friendly and get the work done in a timely manor.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/14/2017 11:32 AM
Dennis D M. at Graham Hyundai responded on 07/14/2017

Good Afternoon Darry! Ethan and the service team would like to thank you for taking the time to provide your feedback. We appreciate the review and hope to be your service choice in the future!

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
Verified Customer on 07/13/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Recall took 6 weeks to repair"
Unsure
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/13/2017 11:36 AM
Dennis D M. at Graham Hyundai responded on 07/14/2017

Good afternoon,  Thanks so much for taking the time to fill out our survey! Would like to talk with you about your service visit. I will give you a call later next week, I have been out of the office for the past week. 

Dennis Mount
Service Manager
419-529-1218
dmount@grahamautomall.com
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