ReScore Reviews™ (5)

ReScore
Overall Rating 3.199998/5Overall Rating 3.199998/5Overall Rating 3.199998/5rating 3.199998rating 3.199998
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
92% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service department I have ever been in"
I love Grand West Hyundai and the staff there.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 07:12 PM
Dennis K W. at Grand West Hyundai responded on 09/18/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

LARETHA P. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff"
I love that you wash my car.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/18/2017 05:09 PM
Dennis K W. at Grand West Hyundai responded on 09/18/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Rebecca H. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I would like to see a better waiting area for customers while waiting for their vehicles."
Yes.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 12:46 PM
Dennis K W. at Grand West Hyundai responded on 09/18/2017

Thank you for the feed back. We really appreciate your business and we look forward to seeing you for your next service!

Peggy R. on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Short notice appointment "
They were able to get me in without too much trouble. Thank you!!!!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 10:26 AM
Dennis K W. at Grand West Hyundai responded on 09/15/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Verified Customer on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Services"
a very good run services dept. answered all & any questions.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/15/2017 10:22 AM
Dennis K W. at Grand West Hyundai responded on 09/15/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Candy A. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service! Outstanding "
Awesome service!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 05:56 PM
Dennis K W. at Grand West Hyundai responded on 09/13/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

CLARENCE H. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to schedule service"
Easy to schedule service and service was performed in a timely manner. Personnel were friendly and helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/08/2017 09:20 AM
Dennis K W. at Grand West Hyundai responded on 09/08/2017

Thank you for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Jeanne H. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall maintenance"
The people are friendly and responsive.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/04/2017 10:44 AM
Dennis K W. at Grand West Hyundai responded on 09/04/2017

Thank you Jeanne for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Sandra A. on 08/28/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"try selling you service you dont need"
don't trust them
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/23/2017
Service Type: Repair
Review Created: 08/28/2017 09:23 AM
Dennis K W. at Grand West Hyundai responded on 08/29/2017

I am sorry you think that. They were letting you know that you will need front brakes replaced. It's our job to help you protect your investment.

Melissa B. on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel safe here."
I feel like I am cared for as a customer.
Vehicle: 2004 Hyundai Tiburon
Category: Service
Service Date: 08/22/2017
Service Type: Maintenance
Review Created: 08/26/2017 12:06 PM
Dennis K W. at Grand West Hyundai responded on 08/27/2017

Thank you Melissa for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Troy R. on 08/25/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Worst service dept ever"
Inept
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/25/2017 07:56 PM
Dennis K W. at Grand West Hyundai responded on 08/29/2017

Sorry you feel that way.

Deborah B. on 08/25/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"New car, New engine needed. "
Unsure about the quality of Hyundai products now. Only got to drive my new car 2 1/2 weeks before the engine had to be replace. No driving my new car for 3-4 weeks. Thank goodness for the warranty. I drove a Hyundai for 14 years, great car. Hopeful nothing else goes wrong.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/25/2017 05:00 AM
Dennis K W. at Grand West Hyundai responded on 08/27/2017

I am very sorry about your car.

Verified Customer on 08/23/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"you really need more loaner cars"
overall 3and 1/2 stars I'm not sure if I would send a friend to you or not probably costumer service has been good
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/23/2017 07:42 PM
Dennis K W. at Grand West Hyundai responded on 08/25/2017

I am sorry Jean you had to deal with this.  We appreciate your business and this will not happen again.

Alice J. on 08/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Enjoy this place. People are really always very nice."
2 things I really wish they would improve on.. Saturday service. I come from Gypsum sometimes it's hard to get off work during the week. Even if they can accommodate one Saturday a month would be fabulous.
Secondly I've had a hard time getting a hold of someone on the phone to make an appt. The phone just rings and rings. I tried 12 times. Last time it took me all day to get someone. I finally dialed another extension and left a message. Wow it is frustrating!!
They did get back with me to make an appt. It shouldn't have to take that long!
Can someone get back with me on these concerns??
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/23/2017 10:47 AM
Dennis K W. at Grand West Hyundai responded on 08/23/2017

Thank you Alice for the feed back. We really appreciate your business. We are working on the new phone system. Being open on Saturday is not possible yet since we are not staffed for that currently.

Paula H. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Grand west Hyundai is the best in town"
I will never go anywhere else to have my vehicle serviced
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:59 AM
Dennis K W. at Grand West Hyundai responded on 08/18/2017

Thank you Paula for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Janet G. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very convenient "
Friendly, prompt, and thorough
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 03:49 PM
Dennis K W. at Grand West Hyundai responded on 08/17/2017

Thank you Janet for the great feed back. We really appreciate your business and we look forward to seeing you for your next service.

Jeff S. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great experience!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 11:01 AM
Dennis K W. at Grand West Hyundai responded on 08/11/2017

Thank you Jeff for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Diana W. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was fast and a timely "
Been going there for 3 years
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 11:46 AM
Dennis K W. at Grand West Hyundai responded on 08/08/2017

Thank you Diana for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

Verified Customer on 08/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change in about an hour"
Thanks for your extra service. Appreciate friendly service person.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/06/2017 09:04 PM
Dennis K W. at Grand West Hyundai responded on 08/07/2017

Thank you for the feed back. We really appreciate your business and we look forward to seeing you for your next service.

Mary T. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scheduling appointment with blue link "
Easy friendly people
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/05/2017 06:59 AM
Dennis K W. at Grand West Hyundai responded on 08/05/2017

Thank you Mary for the great feed back! We really appreciate your business and we look forward to seeing you for your next service.

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