Gray Epperson Hyundai


Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

400 Reviews

99% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 08/21/2017
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"Great"
Jeff and Donna!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 04:16 PM
Barbara B. on 08/21/2017
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"Always friendly. Satisfied with the service so far. "
Same as above.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 12:08 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/21/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Karrie S. on 08/21/2017
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"Fast and Professional"
Great experience
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 08/21/2017 07:26 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/21/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Rodney C. on 08/19/2017
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"Jeff is the Best"
Jeff is the Best Service Manager I have ever done business with
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/19/2017 08:44 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/21/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
LEONARD O. on 08/18/2017
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"Fast solution "
Solved trunk problem quickly
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 03:23 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/21/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
DENISE B. on 08/17/2017
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"Friendly Service"
Love the friendly welcoming feeling you get when you go in for service. Everything is explained and they are genuinely interested in your needs and questions.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 02:59 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/18/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Johnny M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Always helpful, and friendly, always makes you feel right at home.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/16/2017 05:08 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/17/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Service manager is great
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 08/11/2017 03:18 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/12/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Bonnie C. on 08/11/2017
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"the people"
great people
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/11/2017 07:29 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/12/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Sherry S. on 08/09/2017
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"Very friendly and personable"
Everyone greets you and makes sure your comfortable and tests you like you are family and like you are very important the whole time you are there. Very prompt service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/09/2017 08:04 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/12/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Bill D. on 08/07/2017
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"Routine service. "
Manager was polite and kept me informed of any issues.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/07/2017 11:35 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/08/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"helpful knowledgeable courteous people"
I had a ford before and have nothing good to say about their service department or the car
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/03/2017 10:09 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/04/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Stephen D. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
Jeff Russ and his crew provide outstanding customer service. I will definitely use them again.
Vehicle: 2008 Hyundai Entourage
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/03/2017 08:10 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/03/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
The people are friendly and helpful.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 08/03/2017 02:13 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/03/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Randy S. on 08/02/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Original dealership"
Satisfactory work...
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 01:18 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/03/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
David R. on 08/02/2017
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"Prompt and Efficient "
Work is completed on time as promised. Good communication before additional problems are addressed.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/02/2017 05:38 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/03/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Jamie H. on 07/29/2017
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"Great Service "
Great service friendly people to deal with.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/29/2017 04:47 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 08/01/2017

Thank you for the great survey. Its good to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 07/28/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"They dont honor their warranty"
they did fine on what they actually fixed but considering my entire interior was faded and they would on cover the seats under warranty that bothers me. and considering they just tried to pretty up my gearshift knob and steering when instead of fixing it is pretty crappy.
my entire dash is grey its supposed to be black. both my driver and passenger door was not fixed even those they have white spots on the leather from where it has faded. and taking into account that my car is only three years old this shouldnt be a issue. especially since i only have 30,000 miles on the car its well within warranty.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/28/2017 02:34 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 07/28/2017

I am very sorry you aren't satisfied with the repairs made to the car. You can contact me to have your car reinspected and we can see if there is anything else that can be done.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Kathy G. on 07/27/2017
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"Friendly and Helpful"
The staff were very courteous and helpful.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/27/2017 07:50 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 07/28/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Tawnya L. on 07/27/2017
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"Your world is a better place with Jeff :-)"
Jeff' is the best hands down. I wished I could take him everywhere I go that I receive customer service. The world would be a better place if they followed his example.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/27/2017 02:49 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 07/28/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
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