Gray Epperson Hyundai


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

359 Reviews

99% Would Recommend
100% Business Response
Latest Review about 21 hours ago
Tina M. on 06/23/2017
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"Great customer service "
Best experience I've had with a mechanic in a long time. Made the whole experience painless and easy and fixed my vehicle in a very timely manner. Great customer service.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/23/2017 09:53 PM
Verified Customer on 06/23/2017
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"Travis S"
People are so helpful
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 06/20/2017
Service Type: Repair
Review Created: 06/23/2017 04:33 PM
Mary W. on 06/17/2017
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"Excellent Customer Service"
The facility always provide exceptional customer service. I was late getting there and they still got me in and out in a timely manner.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/17/2017 05:52 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 06/19/2017

Thank you for the great survey. We like to know we are keeping or guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Donald R. on 06/13/2017
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"Jeff is the reason why this department is the best"
I am always treated fairly and with great respect. The work done is well performed and at a reasonable price. Jeff has always went above and beyond in his professional and personable treatment. I feel important and well cared for when I bring my car in for service.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 06/06/2017
Service Type: Maintenance
Review Created: 06/13/2017 09:01 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 06/13/2017

Thank you for the great survey. It's good to know that we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Clay B. on 06/09/2017
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"Honesty"
I think the service dept watches what your car needs and never recommends unnecessary repairs or service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/07/2017
Service Type: Repair
Review Created: 06/09/2017 01:04 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 06/09/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Bobby F. on 06/08/2017
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"Service Associate "
The service associate is very knowledgeable about his job.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/02/2017
Service Type: Maintenance
Review Created: 06/08/2017 07:13 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 06/09/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Tiffany M. on 06/07/2017
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"Efficiency "
NA
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/05/2017
Service Type: Maintenance
Review Created: 06/07/2017 11:56 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 06/07/2017

Thank you for taking the time for the survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Angela M. on 06/01/2017
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"Staff is great!"
Jeff always is friendly and helpful.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 05/29/2017
Service Type: Maintenance
Review Created: 06/01/2017 11:42 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 06/01/2017

Thanks for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
William T. on 05/30/2017
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"Class Setting Setvice"
Always great to deal with service or sales first class
Vehicle: 2012 Hyundai Equus
Category: Service
Service Date: 05/25/2017
Service Type: Maintenance
Review Created: 05/30/2017 12:54 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/30/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Robert F. on 05/26/2017
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"Jeff in service"
I always get 5 star service. Service department is main reason I purchase cars there.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 05/24/2017
Service Type: Maintenance
Review Created: 05/26/2017 07:05 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/29/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
David C. on 05/26/2017
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"The people "
They treat you like family
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 05/19/2017
Service Type: Repair
Review Created: 05/26/2017 05:54 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/29/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Crystal K. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review "
The people
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 05/24/2017
Service Type: Maintenance
Review Created: 05/26/2017 11:11 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/26/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 05/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Awesome
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/24/2017 01:43 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/24/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 05/23/2017
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"Above and Beyond"
With each visit to Gray Epperson I ALWAYS receive superb service and customer service. Jeff and his team give 110% each and every time. With each survey that I take and each comment that I leave there are not enough positive words to describe all that Gray Epperson does to go above and beyond. Thank you again.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 05/19/2017
Service Type: Repair
Review Created: 05/23/2017 05:40 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/24/2017

Thank you for the great comments and survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Roger L. on 05/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpfulness of service manager"
excellent
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/22/2017 01:12 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/23/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
LEONARD O. on 05/17/2017
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"Very frendly"
Service happy to see me
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/17/2017 07:15 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/18/2017

Thank you for taking the time for our survey. We like to know we are keeping our guests completely satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Customer Service"
Top Notch Customer Service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/17/2017 05:58 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/18/2017

Thank you for taking the time for our survey. We like to know we are keeping our guests completely satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
VICTORIA B. on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer care and the friendly atmosphere. "
I would recommend Gray Epperson to any and everyone, in fact, I already have.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/17/2017 01:45 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/18/2017

Thank you for taking the time for our survey. We like to know we are keeping our guests completely satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Ronnie C. on 05/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people "
Fast work
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/08/2017
Service Type: Maintenance
Review Created: 05/13/2017 05:48 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/15/2017

Thank you for the great review. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Kimberly D. on 05/10/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible experience"
I wrote a review last week about my experience. This car has been a death trap from day one and Hyundai insists on us taking it back after already being in the shop a second time since we bought the vehicle at the end of February. The vehicle slams on the breaks randomly. It will randomly rev the engine to the point where it redlines. Among other issues. Apparently Hyundai doesn't care about the safteky of its customers; they only seem to care about money.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 05/08/2017
Service Type: Repair
Review Created: 05/10/2017 10:19 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/10/2017

I'm very sorry about the troubles you are having. We have tried numerous times to find and repair the problem. We do appriciate your feedback and concern. We are working with Hyundai engineers to get this issue resolved

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
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