Gray Epperson Hyundai


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

348 Reviews

99% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Crystal K. on 05/26/2017
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"Review "
The people
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 05/24/2017
Service Type: Maintenance
Review Created: 05/26/2017 11:11 AM
Verified Customer on 05/24/2017
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"Excellent Service"
Awesome
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/19/2017
Service Type: Maintenance
Review Created: 05/24/2017 01:43 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/24/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 05/23/2017
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"Above and Beyond"
With each visit to Gray Epperson I ALWAYS receive superb service and customer service. Jeff and his team give 110% each and every time. With each survey that I take and each comment that I leave there are not enough positive words to describe all that Gray Epperson does to go above and beyond. Thank you again.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 05/19/2017
Service Type: Repair
Review Created: 05/23/2017 05:40 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/24/2017

Thank you for the great comments and survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Roger L. on 05/22/2017
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"Helpfulness of service manager"
excellent
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/22/2017 01:12 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/23/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
LEONARD O. on 05/17/2017
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"Very frendly"
Service happy to see me
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/17/2017 07:15 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/18/2017

Thank you for taking the time for our survey. We like to know we are keeping our guests completely satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 05/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Customer Service"
Top Notch Customer Service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/17/2017 05:58 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/18/2017

Thank you for taking the time for our survey. We like to know we are keeping our guests completely satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
VICTORIA B. on 05/17/2017
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"Customer care and the friendly atmosphere. "
I would recommend Gray Epperson to any and everyone, in fact, I already have.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/17/2017 01:45 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/18/2017

Thank you for taking the time for our survey. We like to know we are keeping our guests completely satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Ronnie C. on 05/13/2017
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"The people "
Fast work
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/08/2017
Service Type: Maintenance
Review Created: 05/13/2017 05:48 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/15/2017

Thank you for the great review. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Kimberly D. on 05/10/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible experience"
I wrote a review last week about my experience. This car has been a death trap from day one and Hyundai insists on us taking it back after already being in the shop a second time since we bought the vehicle at the end of February. The vehicle slams on the breaks randomly. It will randomly rev the engine to the point where it redlines. Among other issues. Apparently Hyundai doesn't care about the safteky of its customers; they only seem to care about money.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 05/08/2017
Service Type: Repair
Review Created: 05/10/2017 10:19 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/10/2017

I'm very sorry about the troubles you are having. We have tried numerous times to find and repair the problem. We do appriciate your feedback and concern. We are working with Hyundai engineers to get this issue resolved

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Lisa R. on 05/09/2017
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"Fast friendly service!"
When you walk in the door, you are greeted with a smile. They tell you how long your wait time will be and so far it has been exactly what they told me. This is how a business should be.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/05/2017
Service Type: Maintenance
Review Created: 05/09/2017 12:29 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/10/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
ROGER J. on 05/07/2017
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"Friendly courteous people"
Five star rating
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 05/02/2017
Service Type: Maintenance
Review Created: 05/07/2017 04:29 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/08/2017

Thank you for the great review. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Charles W. on 05/03/2017
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"Jeff Russ explains everything"
the work is always done with care and excellance
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 04/28/2017
Service Type: Maintenance
Review Created: 05/03/2017 04:39 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/03/2017

Thanks for the great survey. We like to know we are keeping our guests satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Margie J. on 05/02/2017
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"Very happy and satisified customers."
See comments at start of survey.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/28/2017
Service Type: Maintenance
Review Created: 05/02/2017 02:01 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/03/2017

Thanks for the great survey. We like to know we are keeping our guests satisfied

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Mark K. on 05/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
The people are very nice and informative
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/26/2017
Service Type: Maintenance
Review Created: 05/02/2017 05:18 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/02/2017

Thank you for the great survey. We like to know we are keeping our guests happy.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Cricket F. on 05/02/2017
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"Cricket F."
This is the 3rd Hyundai I've bought from this dealership. I wouldn't go anywhere else.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/26/2017
Service Type: Maintenance
Review Created: 05/02/2017 02:11 AM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/02/2017

Thank you for the great survey. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
Very good.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 04/28/2017 07:18 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 05/01/2017

Thank you for the great review. We like to know we are keeping our guests satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Brandon G. on 04/26/2017
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"Great"
Always amazing.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/26/2017 08:43 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 04/27/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Linda W. on 04/26/2017
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"Friendly"
Was treated very nice
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 04/26/2017 07:12 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 04/27/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Greeted by name. Excellent service. The staff goes above and beyond to answer my questions. They are thorough and they are always on time as scheduled. Service is done in a timely manner.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/26/2017 12:29 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 04/26/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Richard W. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top notch service"
Best service department I ever have encountered, anywhere.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/26/2017 12:12 PM
Ken S., Service Director at Gray Epperson Hyundai responded on 04/26/2017

Thank you for the great survey. We like to know we are keeping our guests completely satisfied.

Ken Stegall
Service Director
Gray Epperson Automotive
423-303-1333
Displaying Review 1 - 20 of 348 in total