ReScore Reviews™ (24)

ReScore
Overall Rating 3.083335/5Overall Rating 3.083335/5Overall Rating 3.083335/5rating 3.083335rating 3.083335
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
89% Would Recommend
100% Business Response
Latest Review 2 days ago
Diane J. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Yeah"
Usually a good visit when I go to Gurnee Hyundai. And today since it wasn't raining, I finally got my car washed (every time I have come in for an oil change since I purchased my car, it has been raining so they never washed it). And it was done in the time they said it would be, maybe a few minutes sooner.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/16/2017 12:54 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/16/2017

Sounds Great Thank you !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Jason P. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Courteous"
Always a great experience.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 02:02 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/15/2017

Thank You for Letting us know , and for coming to us from so very far away !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Vincent H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great customer service"
Jeff Vlach was extremely knowledgeable and pleasant to work with.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 11:23 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/15/2017

Thank You so much, this means the world to us

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Robert T. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice Service people."
Nice people, on time and competent.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 08:56 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/15/2017

Thank You for letting us know !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good place "
Everyone is so nice
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 04:36 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/15/2017

We Love "Nice" Here at Gurnee Hyundai !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
KATHRYN D. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Dealer & Service"
We've purchased & serviced 3 Hyundai there.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/14/2017 08:11 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/14/2017

Love to hear it ! See yo next visit

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hybrid TSB installation"
They performed the updates to the TSBs to get the car running smoothly again without any alarms or warning lights.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 10:41 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/11/2017

Sounds Great Thank you

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Kenneth R. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Finished recall work in a timely manner"
Finished recall work in a timely manner
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 10:11 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/11/2017

Glad To hear this went so well

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Ruben G. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"close by"
yes
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/11/2017 09:02 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/11/2017

Thank you for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Richard M. on 08/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient location"
Convenient location vs where I purchased the car
Vehicle: 2010 Hyundai Elantra To
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/11/2017 07:54 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/11/2017

Glad to hear this see you next time

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Perla C. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Everything was great.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/10/2017 01:38 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/10/2017

Sounds Great Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Villarreal M. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable & professional "
Hats off to Jeff in the Service Department- knew exactly what was needed...recall part corrected with no long wait.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 10:31 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/10/2017

Sounds Excellent Thank You for the Feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 08/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"maintence"
the overall care given to my vehicle
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 11:53 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/08/2017

Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 08/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service"
Took care of three recalls
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/08/2017 07:01 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/08/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Henry J. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Seal replaced "
.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/07/2017 03:59 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/08/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
April E. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
They were timely and explained everything.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/07/2017 03:58 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/08/2017

Excellent news !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Jeffrey M. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Oil change service was quick and the price was right!
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/05/2017 07:21 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/07/2017

Thank You for your feedback !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Nancy E. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Appreciation always"
Always helpful and courteous in explanations and finishing work in timely fashion. Always appreciate the clean car!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/05/2017 05:54 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/07/2017

Excellent news, Glad to hear it !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Jerome K. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Loyal Customer "
Service is outstanding and priced well
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/03/2017 04:38 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/04/2017

Sounds Excellent !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Fred G. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall work"
Handled quickly & easily. Great service & staff.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/02/2017 02:34 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 08/03/2017

Sound Excellent !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
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