ReScore Reviews™ (25)

ReScore
Overall Rating 3.1599984/5Overall Rating 3.1599984/5Overall Rating 3.1599984/5rating 3.1599984rating 3.1599984
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
89% Would Recommend
100% Business Response
Latest Review about 12 hours ago
Verified Customer on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
Went in for an oil change. Found a mfg recall, notified me and took care of it.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/25/2017 06:19 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/26/2017

Sounds Great !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Ronald K. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love the service"
Excellent
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/24/2017 04:17 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/25/2017

Excellent News ! We LOVE to hear this !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Robert P. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"car wash with maintenance service. New manufacturer parts"
Oil changes are approximately $10. higher than local providers.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/22/2017 10:38 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/25/2017

Thank You for your feedback, Gurnee  Hyundai takes pride in researching the prices of fellow Hyundai stores and providing fair and competitive pricing for work and services performed here.

Thank you for your feedback.

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Very helpful
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 04:07 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/21/2017

Sounds Great ! Thank You Again

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Deborah S. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficiency and time management."
Good review.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 04:05 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/21/2017

Thank You so much for your feedback, It's important

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Routine Service"
Service is always good. Just inform your customers if what is going on if waiting longer than 1 hour. It makes a big difference.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:25 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/19/2017

Thank You for your feedback it is so important to us

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gurnee Hyndai Service"
The service writer was very good and listened to what we had to say when we brought in our Tuscon from another dealer. I just think 1 hr 10 minutes is a long time to take for an oil change.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:24 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/19/2017

Thank You for the feedback, along with your oil change, we provide a free multi point inspection as well as a free hand car wash and vacuum (mini-detail) if we were to do only the oil change if requested we can get that done under 1/2 hour

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
JAYDEN M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, able to add additional work"
They were great and able to add some additional work with minimal wait time!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:06 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/19/2017

Sounds Great, See you next visit

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
No hassle or upsell on unneeded work.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:02 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/19/2017

Sounds Great

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Ankit A. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service department is very good, Jeff in particular... They take good care of their customers.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/19/2017 05:43 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/19/2017

On Behalf of "JEFF" and our WHOLE service team THANK YOU for noticing and letting us know it's very important to us all !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Randall C. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and a nice attitude."
Good service and a nice attitude.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:18 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/19/2017

Good News ! Thank You for noticing !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Destiny R. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They are very nice."
Good job overall
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/18/2017 06:28 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/18/2017

Glad to here you we provided good service, re-calls are proised from 1 to 4 hours depending on which recalls you have we also provide a free car wash and vac with all services this may help explain the 2 hour repair time,  Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Brenda K. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Understanding"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/16/2017 06:54 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/16/2017

Excellent Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Frankye B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timelines, friendly staff "
Great service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:31 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/16/2017

Great News ! Thank You so much

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service of car"
good
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/15/2017 02:50 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/16/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Julie D. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service writer"
Jeff is always on top of what needs to done on the vehicle. Great follow through
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/15/2017 02:06 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/16/2017

Great News , Thank You so much

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Antonio M. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Car was clean and work was completed in a timely manner
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 08:46 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/14/2017

Sounds Great we love to hear this

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Stephanie R. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Location and staff "
Tks
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 10:03 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/13/2017

Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Margo H. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly customer service!"
Quality work done quickly!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/12/2017 06:26 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/12/2017

Sounds Excellent Thanks Again !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Azera"
Very professional experience. Appreciated my salesperson Wilfredo for remembering my needs for my service appointment. Adrian was awesome as well
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 06:15 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/09/2017

We Love Awesome, we look forward to seeing you next visit !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
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