ReScore Reviews™ (24)

ReScore
Overall Rating 3.083335/5Overall Rating 3.083335/5Overall Rating 3.083335/5rating 3.083335rating 3.083335
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
89% Would Recommend
100% Business Response
Latest Review about 10 hours ago
John W. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable good service"
Jeff, the service manager, handled everything very professionally from start to finish.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 07/19/2017 08:26 PM
Don B. on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Good service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/17/2017 10:30 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/17/2017

Sounds Excellent thank You so much for responding

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service Dept."
Took care of the problem in a timely manner.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/17/2017 09:20 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/17/2017

Sounds Perfect thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 07/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient to my home, shuttle availability is nice."
Yes
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 07/07/2017
Service Type: Maintenance
Review Created: 07/16/2017 09:51 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/17/2017

Sounds Excellent

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Mary J. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service, polite, good explanation of services provided, informative regarding future maintenance needed"
Yes I would recommend this business to a friend.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/13/2017 06:32 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/14/2017

Sounds Excellent !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer ReScore Review on 07/15/2017
ReScore
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"oil change"
not customer friendly
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 07/10/2017
Service Type: Maintenance
Review Created: 07/12/2017 02:26 PM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"oil change"
not customer friendly
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 07/10/2017
Service Type: Maintenance
Review Created: 07/12/2017 02:26 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/13/2017

We pride ourselves on customer satisfaction, we reached out to you via phone and left a message hope to speak to you soon, Thank You for your Feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Jose P. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Javier"
Yes
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/08/2017
Service Type: Repair
Review Created: 07/11/2017 02:40 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/11/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy service "
Yes
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/08/2017
Service Type: Maintenance
Review Created: 07/11/2017 11:20 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/11/2017

Thank You for for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Ronald R. on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Extra Mile!"
It was a nice visit, even better when you have good news!
Vehicle: 2006 Hyundai Santa Fe
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/10/2017 10:31 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/10/2017

Sounds Great !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 07/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Cleaned car
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 06/30/2017
Service Type: Repair
Review Created: 07/07/2017 05:16 PM
DAVID S. at Gurnee Hyundai responded on 07/08/2017

Sounds great! See you next time.

Deborah S. on 07/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenience and efficiency"
Great review
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/07/2017 01:37 PM
DAVID S. at Gurnee Hyundai responded on 07/08/2017

That means alot to us! See you next visit.

Efrem L. on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very clean "
Keep up the good work
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 07/01/2017
Service Type: Maintenance
Review Created: 07/04/2017 04:16 PM
DAVID S. at Gurnee Hyundai responded on 07/06/2017

Thank you for the kind words! We look forward to seeing you next visit!

Verified Customer on 07/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service "
Good
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 06/30/2017
Service Type: Repair
Review Created: 07/04/2017 03:11 PM
DAVID S. at Gurnee Hyundai responded on 07/06/2017

Thank you for the review. It means alot to us!

Verified Customer on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly efficient service"
I've always had confidence in your friendly staff.
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/04/2017 12:59 PM
DAVID S. at Gurnee Hyundai responded on 07/06/2017

We're glad your visit went well. See you next visit.

Kenneth S. on 07/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"On time."
All was great.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/03/2017 11:47 AM
DAVID S. at Gurnee Hyundai responded on 07/06/2017

Sounds good! See you next visit!

Antonio M. on 07/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Good fast service
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/22/2017
Service Type: Repair
Review Created: 07/02/2017 07:31 PM
DAVID S. at Gurnee Hyundai responded on 07/03/2017

Thank you for the kind words! See you next visit.

Orville P. on 07/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The mansger"
Good
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/23/2017
Service Type: Maintenance
Review Created: 07/02/2017 06:47 PM
DAVID S. at Gurnee Hyundai responded on 07/03/2017

Thank you for your feedback!

Verified Customer on 07/01/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Overpriced "
A lot of extras added just for and oil change and inspection
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 07/01/2017 07:25 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 07/11/2017

We always perform a free multi point inspection for free, this tells you what is good with your vehicle and what maintanance or repairs are needed, it's then the decision of the customer tho decide if they would like the recomended work done.

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Chuck E. on 07/01/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Nice staff, but it always takes 2 to 3 hrs for a oil change"
Friendly staff , but very slow. I got there at 9 am for oil change and it took 2 hrs. It happens all the time.
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 07/01/2017 04:01 PM
DAVID S. at Gurnee Hyundai responded on 07/03/2017

Thank you for the feedback. We try do accommodate all of our customers in a quick and timely manner. Please contact us before your next visit and will will ensure you will be in and out within an hour.

Verified Customer on 06/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Very helpful"
After making me wait numerous times for my service when it was finished it was done in a timely manner
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/24/2017
Service Type: Maintenance
Review Created: 06/30/2017 07:56 PM
DAVID S. at Gurnee Hyundai responded on 07/03/2017

See you next visit!

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