ReScore Reviews™ (25)

ReScore
Overall Rating 3.1599984/5Overall Rating 3.1599984/5Overall Rating 3.1599984/5rating 3.1599984rating 3.1599984
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
89% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gurnee Hyndai Service"
The service writer was very good and listened to what we had to say when we brought in our Tuscon from another dealer. I just think 1 hr 10 minutes is a long time to take for an oil change.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:24 AM
JAYDEN M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, able to add additional work"
They were great and able to add some additional work with minimal wait time!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:06 AM
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
No hassle or upsell on unneeded work.
Vehicle: 2010 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 11:02 AM
Ankit A. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service department is very good, Jeff in particular... They take good care of their customers.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/19/2017 05:43 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/19/2017

On Behalf of "JEFF" and our WHOLE service team THANK YOU for noticing and letting us know it's very important to us all !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Randall C. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service and a nice attitude."
Good service and a nice attitude.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:18 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/19/2017

Good News ! Thank You for noticing !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Destiny R. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They are very nice."
Good job overall
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/18/2017 06:28 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/18/2017

Glad to here you we provided good service, re-calls are proised from 1 to 4 hours depending on which recalls you have we also provide a free car wash and vac with all services this may help explain the 2 hour repair time,  Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Brenda K. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Understanding"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/16/2017 06:54 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/16/2017

Excellent Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Frankye B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timelines, friendly staff "
Great service
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:31 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/16/2017

Great News ! Thank You so much

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service of car"
good
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/15/2017 02:50 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/16/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Julie D. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service writer"
Jeff is always on top of what needs to done on the vehicle. Great follow through
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/15/2017 02:06 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/16/2017

Great News , Thank You so much

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Antonio M. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Car was clean and work was completed in a timely manner
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/13/2017 08:46 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/14/2017

Sounds Great we love to hear this

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Stephanie R. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Location and staff "
Tks
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 10:03 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/13/2017

Thank You

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Margo H. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly customer service!"
Quality work done quickly!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/12/2017 06:26 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/12/2017

Sounds Excellent Thanks Again !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Azera"
Very professional experience. Appreciated my salesperson Wilfredo for remembering my needs for my service appointment. Adrian was awesome as well
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 06:15 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/09/2017

We Love Awesome, we look forward to seeing you next visit !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Thomas B. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"honest dealings!"
Excellent!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/08/2017 05:31 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/09/2017

We Love Excellent and Honest !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Nicolas M. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 11:09 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/08/2017

Sounds Great

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Johnny S. on 09/08/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sales practices unsatisfied"
Service dept. Ok
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 10:39 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/08/2017

Thank You for your feedback

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Frances T. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Car comes back nice and clean and smelling great.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 01:41 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/08/2017

Excellent news !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Linda R. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant staff"
The staff is always very accommodating and pleasant when working with me. I appreciate that !!!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/28/2017
Service Type: Repair
Review Created: 09/07/2017 01:04 PM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/08/2017

we appreciate you letting us know Thank You so much

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
Lynn F. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
I feel so comfortable having my car serviced here - my car is well taken care of. Jeff treats my car as tho it was his - very honest. I will continue to have my car serviced here.
Vehicle: 2005 Hyundai Xg350
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/07/2017 10:09 AM
Mark S., Parts And Service Director. at Gurnee Hyundai responded on 09/07/2017

We love to here this, it's so important to us !

Mark Strege
Service Manager
Gurnee Hyundai
847-249-1300
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