Hancock's Automotive


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

687 Reviews

98% Would Recommend
Latest Review 10 days ago
Mike E. on 05/20/2017
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Mike said this business provided excellent service.
Vehicle: GMC Yukon
Category: Service
Service Date: 05/18/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Brad D. on 05/18/2017
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Brad said he was happy with what they did, and they were very efficient. They got him in and out with his inspection, within 5 minutes.
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Alfred S. on 05/15/2017
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Alfred said they were fine.
Vehicle: Toyota RAV4
Category: Service
Service Date: 05/12/2017
Review Created: 05/15/2017
This review was collected via phone interview by Customer Research Inc.
PHILIP M. on 05/11/2017
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"State inspection"
All the work that I get done to my vehicles (unless I am still under warranty) is done by Hancocks. They do a great job but the reason for the three stars is that their inspector NEVER cleans the windshield when removing the old state inspection stickers. He smears the glue all over the windshield and does not bother to clean it up. I don't care if the car is dirty on the outside when I bring it in, that does not excuse the glue mess that is made.
Vehicle: Dodge Charger
Service Date: 05/09/2017
Review Created: 05/11/2017 03:27 AM
Gina M. on 05/10/2017
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Gina said the was happy with the service provided by this business.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 05/06/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
OLIVA M. on 05/09/2017
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"Good Service"
This was my second time at Hancock's Automotive and I was pleased. They did good work on my first vehicle(brakes, rotors, smoke test, O2 Sensors). I brought my new vehicle to them and they checked it over for me along with the oil change and changing out the cabin filter per my request. I like that they showed me what the cabin filter looked like once removed. I like to be involved when it comes to work being done on my vehicle/s so I appreciated that. I would definitely go back.
Vehicle: Nissan Rogue
Service Date: 05/08/2017
Review Created: 05/09/2017 10:04 AM
Shelby C., Customer Service Rep at Hancock's Automotive responded on 05/09/2017

Thank you Ms. Morgan,

We appreciate you're business! Thank you for joining our family.  We understand that you have many places to take your vehicle.  Thank you for choosing us, and we hope to see you again soon.

Shelby
Customer Service Representative/Service Writer
(804) 271-5615
Erica C. on 05/08/2017
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Erica said she did not have any problems.
Vehicle: Honda Pilot
Category: Service
Service Date: 04/29/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Alan K. on 05/08/2017
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Alan said they did good work for him.
Vehicle: Dodge Challenger
Category: Service
Service Date: 04/27/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Willie J. on 05/08/2017
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Willie said they always give good service.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Collin R. on 05/03/2017
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Collin said he would recommend this facility.
Vehicle: Honda Accord
Category: Service
Service Date: 04/14/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
Ashleigh B. on 05/02/2017
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Ashleigh said it was a really good experience.
Vehicle: Nissan Sentra
Category: Service
Service Date: 04/25/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
PATRICIA R. on 04/30/2017
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"Service "
Nice and friendly staff. I was in and out with in 30 minutes.
Vehicle: Ford Fusion
Service Date: 04/29/2017
Review Created: 04/30/2017 05:23 AM
Cathy W. on 04/26/2017
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Cathy said this business provided a pleasant experience. Everything was nice and clean.
Vehicle: Kia Optima
Category: Service
Service Date: 04/20/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Paul C. on 04/25/2017
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Paul said this business always gets the job done and the personnel are really friendly.
Vehicle: Ford Mustang
Category: Service
Service Date: 04/22/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Malanie S. on 04/24/2017
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Malanie said they do the vehicles for the company she works for and they have always been great.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 04/21/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Rashaad A. on 04/20/2017
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Rashaad said they took care of him and his vehicle.
Vehicle: Volkswagen Tiguan
Category: Service
Service Date: 03/22/2017
Review Created: 04/20/2017
This review was collected via phone interview by Customer Research Inc.
Brooks B. on 04/19/2017
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Spoke with Jonathan. He said this business has good service.
Vehicle: Chevrolet Traverse
Category: Service
Service Date: 04/17/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Brandon C. on 04/19/2017
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Brandon said they provided awesome customer service and it was done in an awesome time. He has already recommended them to others.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 04/15/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Luis M. on 04/18/2017
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Luis said they did a good job.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 03/07/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
PHYLLIS L. on 04/12/2017
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"Personal service"
I will always use Hancocks. Even when my repair is expensive I never feel taken. Good people to deal with!
Vehicle: Kia Sorento
Service Date: 04/10/2017
Review Created: 04/12/2017 06:22 AM
Displaying Review 1 - 20 of 687 in total