Hancock's Automotive


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

722 Reviews

98% Would Recommend
Latest Review 7 days ago
Alisha J. on 09/18/2017
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Alisha said while she was at this business there was a communication problem with the price of the oil. The gentleman she was dealing with worked with her in resolving the issue.
Vehicle: Honda Civic Coupe
Category: Service
Service Date: 08/25/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Charlotte C. on 09/15/2017
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Charlotte said they are the best.
Vehicle: Honda Civic
Category: Service
Service Date: 09/05/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Ken N. on 09/15/2017
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Ken said this business has good prices and the mechanics seem trustworthy.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 09/11/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
James B. on 09/12/2017
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James said this business worked with his schedule.
Vehicle: BMW 5 Series
Category: Service
Service Date: 09/09/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Urick C. on 09/12/2017
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Urick said the business was nice and very quick.
Vehicle: Mercury Mountaineer
Category: Service
Service Date: 09/08/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Tyler F. on 09/11/2017
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Tyler said he was told there could be a need for a front alignment but was not given confirmation if the alignment was actually needed or not. The service was good and the staff called to check with him on the repair needs for the vehicle. The service was quick.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 09/05/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
MARILU K. on 09/07/2017
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"VEHICLE CHECK UP"
Very pleased with Hancock's Automotive. I brought my vehicle to their shop before I took a road trip for them to inspected and make sure it was road safe. They did a through inspection but also offer to clean up the headlights that were in need of maintenance. I am happy to report that my vehicle performed perfectly during and after.. Thank you very much to everyone at Hancock's Automotive for seeing that I would have peace of mind during my trip.
Vehicle: Chrysler Town & Country
Service Date: 08/25/2017
Review Created: 09/07/2017 03:45 AM
Shelby C., Customer Service Rep at Hancock's Automotive responded on 09/08/2017

Thank you Ms. Kruger. We greatly appreciate that, we are glad you had a safe trip. We look forward to seeing you again soon.

Shelby C.
Customer Service Representative/Service Writer
(804) 271-5615
Lauren S. on 09/06/2017
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Lauren said this business is convenient and she would recommend them.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 08/31/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
Barbara E. on 08/28/2017
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Barbara said this business went out of their way to help her. They reminded her that she still had a warranty on her vehicle. Everything fell into place. They were there taking care of her almost immediately and it was a good experience.
Vehicle: Hyundai Accent
Category: Service
Service Date: 08/24/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Janet C. on 08/23/2017
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Janet said she loves this business and they do good work.
Vehicle: Ford Mustang
Category: Service
Service Date: 08/17/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Tim M. on 08/23/2017
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Tim said they are a good business that does good quality work. Everything went great and they did a good timely job.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 08/16/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Carolyn E. on 08/18/2017
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Carolyn said they are convenient and she likes the customer service. She would recommend them to everyone including her worst enemy.
Vehicle: Dodge Charger
Category: Service
Service Date: 08/15/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Betty H. on 08/18/2017
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Betty said the staff did the service and got the job done.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 08/03/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Katherine T. on 08/17/2017
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Katherine said she liked them. They did good work and they didn't overcharge her.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Jorge O. on 08/16/2017
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Jorge said the service turned out great and everyone was polite.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 08/08/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
MARILU K. on 08/05/2017
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"Oil change/ state inspection/ check engine light "
Very courteous staff and excellent work, technician explained work needed and made recommendations, listened to my suggestions.
Vehicle: Chrysler Town & Country
Service Date: 07/29/2017
Review Created: 08/05/2017 06:42 AM
Mike D. on 08/04/2017
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Mike said the business provided great customer service.
Vehicle: BMW 5 Series
Category: Service
Service Date: 07/31/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Robert/jay S. on 07/20/2017
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Robert said his experience was good, as usual.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 07/18/2017
Review Created: 07/20/2017
This review was collected via phone interview by Customer Research Inc.
Paulette J. on 07/19/2017
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Paulette said this business went above and beyond for her and she appreciates them.
Vehicle: Honda Civic Si
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Aaron D. on 07/17/2017
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Spoke with Nancy. She said they have always done work for her for several years and has always been satisfied with the work. They are so nice and she likes them and feels comfortable.
Vehicle: Pontiac Bonneville
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
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