Hancock's Automotive


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

697 Reviews

98% Would Recommend
Latest Review 25 days ago
David H. on 06/26/2017
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David said the business always did what he asked them to do and the prices were also fair.
Vehicle: Dodge Intrepid
Category: Service
Service Date: 06/24/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Mark A. on 06/23/2017
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Spoke with Susan. She said whenever there's a problem, they're wonderful and they fix everything. They were accommodating and the staff was wonderful. They help find the best price. She goes to this business to have things fixed correctly and they honor veterans.
Vehicle: Toyota Sienna
Category: Service
Service Date: 06/06/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Debbie H. on 06/17/2017
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Debbie said the business did good work.
Vehicle: Dodge Charger
Category: Service
Service Date: 06/15/2017
Review Created: 06/17/2017
This review was collected via phone interview by Customer Research Inc.
David W. on 06/14/2017
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David said the business is average.
Vehicle: Volvo XC70
Category: Service
Service Date: 06/06/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
CAROLYN F. on 06/11/2017
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"Service "
Good, Fast,and efficient
Vehicle: Kia Amanti
Service Date: 06/10/2017
Review Created: 06/11/2017 02:04 PM
Katherine T. on 06/06/2017
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Katherine said they are good people. She said she has two vehicles and she wouldn't go anywhere else.
Vehicle: Ford Fusion
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
Vernon C. on 06/06/2017
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Vernon said he was satisfied with the service.
Vehicle: Saturn Vue
Category: Service
Service Date: 06/02/2017
Review Created: 06/06/2017
This review was collected via phone interview by Customer Research Inc.
John C. on 06/05/2017
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John said he called this business last minute. They were able to give him a time frame on the service. The vehicle was ready before the time frame they gave him.
Vehicle: Pontiac Firebird
Category: Service
Service Date: 05/31/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Sarah D. on 06/02/2017
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Sarah said this business took good care of her and they finished in a timely manner.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 05/18/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Chris B. on 06/02/2017
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Chris said he would recommend the business for service.
Vehicle: Pontiac G8
Category: Service
Service Date: 05/17/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Mike E. on 05/20/2017
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Mike said this business provided excellent service.
Vehicle: GMC Yukon
Category: Service
Service Date: 05/18/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Brad D. on 05/18/2017
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Brad said he was happy with what they did, and they were very efficient. They got him in and out with his inspection, within 5 minutes.
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Alfred S. on 05/15/2017
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Alfred said they were fine.
Vehicle: Toyota RAV4
Category: Service
Service Date: 05/12/2017
Review Created: 05/15/2017
This review was collected via phone interview by Customer Research Inc.
PHILIP M. on 05/11/2017
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"State inspection"
All the work that I get done to my vehicles (unless I am still under warranty) is done by Hancocks. They do a great job but the reason for the three stars is that their inspector NEVER cleans the windshield when removing the old state inspection stickers. He smears the glue all over the windshield and does not bother to clean it up. I don't care if the car is dirty on the outside when I bring it in, that does not excuse the glue mess that is made.
Vehicle: Dodge Charger
Service Date: 05/09/2017
Review Created: 05/11/2017 03:27 AM
Gina M. on 05/10/2017
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Gina said the was happy with the service provided by this business.
Vehicle: Buick LaCrosse
Category: Service
Service Date: 05/06/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
OLIVA M. on 05/09/2017
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"Good Service"
This was my second time at Hancock's Automotive and I was pleased. They did good work on my first vehicle(brakes, rotors, smoke test, O2 Sensors). I brought my new vehicle to them and they checked it over for me along with the oil change and changing out the cabin filter per my request. I like that they showed me what the cabin filter looked like once removed. I like to be involved when it comes to work being done on my vehicle/s so I appreciated that. I would definitely go back.
Vehicle: Nissan Rogue
Service Date: 05/08/2017
Review Created: 05/09/2017 10:04 AM
Shelby C., Customer Service Rep at Hancock's Automotive responded on 05/09/2017

Thank you Ms. Morgan,

We appreciate you're business! Thank you for joining our family.  We understand that you have many places to take your vehicle.  Thank you for choosing us, and we hope to see you again soon.

Shelby
Customer Service Representative/Service Writer
(804) 271-5615
Erica C. on 05/08/2017
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Erica said she did not have any problems.
Vehicle: Honda Pilot
Category: Service
Service Date: 04/29/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Alan K. on 05/08/2017
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Alan said they did good work for him.
Vehicle: Dodge Challenger
Category: Service
Service Date: 04/27/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Willie J. on 05/08/2017
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Willie said they always give good service.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/05/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Collin R. on 05/03/2017
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Collin said he would recommend this facility.
Vehicle: Honda Accord
Category: Service
Service Date: 04/14/2017
Review Created: 05/03/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 697 in total