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Hanlees Fremont Hyundai

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(719 Reviews)
81
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5Overall Rating 3.6/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
23
Total ReScores
3.6
ReScore Average
81
Net Promoter Score ®

Business Details

About

Hanlees Fremont Hyundai is conveniently located in Fremont, CA . Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Fremont Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment Hanlees Fremont Hyundai is conveniently located in Fremont, CA . Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Hanlees Fremont Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(510) 789-0800

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
43690 Auto Mall Circle Fremont, CA 94538
Service Department's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(719 Reviews)

WG
gravatar
William G.
Weston, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/12/2021
0
Category: Service
The opposite of customer-centric : avoid or be VERY careful
Don't expect quality customer service from Hanlees. My experience was the opposite. They follow the old-world approach of put the dealership first and the customer last. Be careful of quirky policies which are in their favor and against yours, and costly over-priced add-ones which are compulsory (who needs a $400 “door protector” as an add-on which appears as a surprise in the final invoice?). It's places with business practices like Hanlees that perpetuate the unscrupulous reputation of car dealers.
MARIANA F., Customer Relationship Manager from Hanlees Fremont Hyundai responded on 08/13/2021 10:07 PM

Thank you William for taking the time to write us a review, just know we appreciate your business and I am very sorry to hear your visit didnt go as well. Please give me the oppurtunity to turn this experience around, thanks to your review we are able to improve as a business. Please email me directly. 

Hope to hear from you soon.

Mariana Flores 
Customer Relationship Manager 
mariana.flores@hanlees.net 

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