Harold's Used Auto Parts


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

212 Reviews

98% Would Recommend
Latest Review 3 days ago
TYRONE S. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast professional service"
I need my truck for work and business, down crime us kept to a minimum to keep me going
Vehicle: Ford F-150
Service Date: 09/19/2017
Review Created: 09/22/2017 07:40 PM
THOMAS S. on 09/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good knowledgeable people."
Great place for repairs. I will visit again when the need arises.
Vehicle: Buick LeSabre
Service Date: 09/13/2017
Review Created: 09/17/2017 04:40 AM
James L. on 08/29/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
James said the communication was bad. They never discussed with him if he wanted them to fix his vehicle and they had his vehicle from Sunday to Wednesday which he thought was too long. They didn't replace the fuse panels and left them under the hood which was dangerous. He would not recommend for reasons stated.
Vehicle: Ford F-150
Category: Service
Service Date: 08/22/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
Lisa I. at Harold's Used Auto Parts responded on 09/01/2017

Hi James-
First I would like to apologize if our service was not satisfactory. We are not open on Sunday, so we only had your vehicle in our posession from Mon-Wed. I did call you to let you know that it was an electrical issue involving the starting system and that we would have to find the short in the system. It was my understanding that you wanted the vehicle fixed because you had one of our mechanics look at your vehicle prior to it coming to the shop. The fuse panel cover may not have been properly re-attached, which should have been intact when you left. We would never allow a vehicle to leave in a dangerous condition. I will also follow this response up with a phone call.

CALVIN T. on 08/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Excellent
Vehicle: Toyota Camry
Service Date: 08/01/2017
Review Created: 08/23/2017 08:23 PM
Teresa J. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Teresa said this business provided good service.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 07/28/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Darell L. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Darell said the business did a great job.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 08/10/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
STEVEN K. on 07/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest people, making a honest living."
Had my truck inspected, new clutch, and slave cylinder put in. The value for the work is incredible. Thanks
Vehicle: Ford Ranger
Service Date: 07/21/2017
Review Created: 07/29/2017 07:00 AM
Paul W. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Paul said he is a repeat customer of this business, he has never had any problems and they stand by their work.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 07/21/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Richard C. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said he has known the business for years and they always look out for him.
Vehicle: GMC Yukon
Category: Service
Service Date: 07/12/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Siree F. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Siree said this business is a good place to go to.
Vehicle: Volvo S80
Category: Service
Service Date: 07/20/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Stacey G. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stacey said this business is kind with quick and great service.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/29/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Annie J. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Annie said she's very satisfied with the service.
Vehicle: Kia Optima
Category: Service
Service Date: 07/07/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Earl T. on 07/21/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Earl said the business took a long time to get the vehicle back to him.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/06/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
LAINA J. on 07/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Satisfied customer "
Great job reparing my car .love coming here you all are always welcoming !!☺☺
Vehicle: Mazda 5
Service Date: 07/14/2017
Review Created: 07/18/2017 03:44 AM
David J. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
David said he has been a customer for a long time and they do very good work.
Vehicle: Cadillac DTS
Category: Service
Service Date: 07/07/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Wilma/kim A. on 07/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kim said the staff is fast.
Vehicle: Ford Explorer
Category: Service
Service Date: 06/06/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Troy M. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Troy said he has been going to this business for about 20 years and they are always personable. They provide great service.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 06/29/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Phyllis D. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Phyllis said the employees at this business provided her with good service. She is a repeat customer and hasn't had any issues with them.
Vehicle: Plymouth Grand Voyager
Category: Service
Service Date: 06/24/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Hazel J. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hazel said she would recommend this facility.
Vehicle: Infiniti I30
Category: Service
Service Date: 06/22/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Shakyra E. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shakyra said this business was wonderful and made her feel comfortable.
Vehicle: Buick Rendezvous
Category: Service
Service Date: 06/09/2017
Review Created: 06/19/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 212 in total