Heritage Body and Frame Pond Springs


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1038 Reviews

95% Would Recommend
Latest Review 9 months ago
Samantha P. on 03/11/2016
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Samantha said she was really pleased with the repair and customer service. The vehicle was ready early. One of the staff members wasn't friendly over the phone. However, she was new and being trained.
Category: Collision
Service Date: 03/02/2016
Review Created: 03/11/2016
This review was collected via phone interview by Customer Research Inc.
Michael B. on 02/25/2016
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Michael said it took a lot longer than he anticipated. He was not given a specific time frame of when his vehicle would be ready. There was no communication from the business during the repair process. The price was higher than what he was quoted. They put in a used part and charged him for a new one. He asked them to do some work and they did not do the work. He spoke with the manager and he offered to do some work for him but he told him it would be inconvenient for him. He found out his vehicle was ready for pick up by his insurance company. The business did not call to let him know his vehicle was ready. The receptionist was nice.
Category: Collision
Service Date: 02/12/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.
Ernie B. on 02/24/2016
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Spoke with Sharon. She said she has done business with them in the past and she is extremely satisfied with their service.
Category: Collision
Service Date: 02/18/2016
Review Created: 02/24/2016
This review was collected via phone interview by Customer Research Inc.
Michael M. on 02/23/2016
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Michael said he was satisfied all the way around.
Category: Collision
Service Date: 02/19/2016
Review Created: 02/23/2016
This review was collected via phone interview by Customer Research Inc.
Elizabeth M. on 01/27/2016
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Spoke with Daniel. He said his experience was seamless but there is a little scratch that was missed and he has to take the vehicle back in. He mentioned the business was so accommodating with the scheduling and he did not have any problem with having to return. He is unsure if the ball got dropped by the business or the insurance company.
Category: Collision
Review Created: 01/27/2016
This review was collected via phone interview by Customer Research Inc.
Joe R. on 01/19/2016
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Joe said the vehicle was delayed because of the insurance company but he did not indicate how late the vehicle was.
Category: Collision
Service Date: 01/11/2016
Review Created: 01/19/2016
This review was collected via phone interview by Customer Research Inc.
Jay E. on 01/19/2016
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Jay said this business does good work, but they didn't deliver his vehicle on time. It ended up being 3 days longer and he doesn't remember the reason for the delay.
Category: Collision
Service Date: 01/07/2016
Review Created: 01/19/2016
This review was collected via phone interview by Customer Research Inc.
Dolitta C. on 01/14/2016
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Dolitta said she has used them before, they always provide good service, and she liked the text notifications they offered.
Category: Collision
Service Date: 01/12/2016
Review Created: 01/14/2016
This review was collected via phone interview by Customer Research Inc.
Luming C. on 01/11/2016
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Luming said the business was good, quick and smooth. He liked doing business with them.
Category: Collision
Service Date: 01/06/2016
Review Created: 01/11/2016
This review was collected via phone interview by Customer Research Inc.
Ashish D. on 01/11/2016
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Ashish said he was mostly happy with the service. The business did not provide an arrangement for the rental vehicle and they have them on site.
Category: Collision
Service Date: 01/07/2016
Review Created: 01/11/2016
This review was collected via phone interview by Customer Research Inc.
Dennis S. on 01/11/2016
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Dennis said everything went smoothly at the business. The timing was good and the employees were friendly with great customer service.
Category: Collision
Service Date: 01/04/2016
Review Created: 01/11/2016
This review was collected via phone interview by Customer Research Inc.
Jeff K. on 01/08/2016
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Jeff said this business did well, they kept him updated and had his vehicle done when they said they would. He stated overall it was a very pleasant experience.
Category: Collision
Service Date: 01/06/2016
Review Created: 01/08/2016
This review was collected via phone interview by Customer Research Inc.
Laura M. on 01/05/2016
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Laura said she was very pleased with everything and they did a great job.
Category: Collision
Service Date: 12/22/2015
Review Created: 01/05/2016
This review was collected via phone interview by Customer Research Inc.
Jalinda C. on 01/02/2016
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Jalinda said she did not have any problems with this business.
Category: Collision
Review Created: 01/02/2016
This review was collected via phone interview by Customer Research Inc.
Brian C. on 12/19/2015
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Brian said his overall experience was good and this is not the first time he has used this business. The first time he used them his overall experience was good too.
Category: Collision
Service Date: 12/08/2015
Review Created: 12/19/2015
This review was collected via phone interview by Customer Research Inc.
Brianna M. on 12/09/2015
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Brianna said this business provided fantastic service.
Category: Collision
Service Date: 12/01/2015
Review Created: 12/09/2015
This review was collected via phone interview by Customer Research Inc.
Ana S. on 12/09/2015
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Ana said they did a good job.
Category: Collision
Service Date: 12/07/2015
Review Created: 12/09/2015
This review was collected via phone interview by Customer Research Inc.
Neil M. on 11/02/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Beware! Worst ever. Steer way clear of this shoddy, dishonest, body shop."
Beware! Steer way clear of this shoddy, dishonest, and actually outright fraudulent body shop. This includes both of their locations on Pond Springs in Austin as well as in Cedar Park. Their supposed life of the vehicle warranty is not worth the paper it is written on. I very much wish that SureCritic reviews would provide the ability to give a ZERO or negative star rating so that I would not have to give this business even 1 star in order to publish this review. This shop and its staff recently provided my wife and I with the absolute worst auto body repair experience in our lifetime. Prior to being broadside hit in late July, our 2010 Toyota Prius was in immaculate condition. As things turned out, the even way worse nightmare began when my wife picked up the car from Heritage soon after Moriah telephoned claiming that it was fully repaired, checked, and ready to go. Upon arriving home, it became quickly clear to me that not only was the repair sloppy and careless, but in numerous major ways flat-out defective. The list of defective repair items totaled 20. After having returned the car to Heritage for them to fix these 20 defects, to this day two (2) of the more major ones still remain. When I pointed this out to Moriah in an email, her apparent reaction was to ignore by not replying. Later, I followed up with a second email, to which the supposed "Quality" guy Nathan replied stating his refusal to address any further defects associated with the repair work Heritage mis-performed on our car. And that's the way it is, Heritage's advertised life of the vehicle warranty is nothing more that a big fraud to get folk's business, and the finished repair work they deliver is almost the worst I could have imagined.
Service Date: 09/02/2015
Review Created: 11/02/2015 01:40 PM
Elena M. on 06/22/2015
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Elena said the staff is always really nice and helpful. They always have their customers vehicles done on time and it is always a good experience.
Category: Collision
Service Date: 06/19/2015
Review Created: 06/22/2015
This review was collected via phone interview by Customer Research Inc.
Jill R. on 04/16/2015
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Jill said it was a great experience and the staff was great.
Category: Collision
Service Date: 03/30/2015
Review Created: 04/16/2015
This review was collected via phone interview by Customer Research Inc.
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