Heritage Hyundai Towson


Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

1484 Reviews

ReScore Reviews™ (30)

ReScore
Overall Rating 4.233334/5Overall Rating 4.233334/5Overall Rating 4.233334/5Overall Rating 4.233334/5rating 4.233334
Original
Overall Rating 2.13333/5Overall Rating 2.13333/5rating 2.13333rating 2.13333rating 2.13333
92% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Lola G. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Peggy is amazing "
Everyone is nice. Peggy is always there to help everyone. I have seen her in action taken care of upset people she is a true asset to your company. She always says hi and ask how you are doing to everyone. Even when she is walking thru the waiting room. She takes the time to say hi and smiles at all the people waiting. That is what keeps me coming back that little bit of appreciation and respect for all of your customers.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/19/2017 08:51 AM
Cheryl B. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Job well done every time.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/19/2017 04:07 AM
Cheryl C. on 08/18/2017
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"Pleasant service staff"
Pleasant service staff, very helpful and my scheduled appointment was on time and quick.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/18/2017 09:27 PM
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Improved service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/18/2017 05:05 PM
Cynthia M. on 08/17/2017
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"Exceptional service "
Advisor John Davis is very knowledgeable and a customer service gem. He kept me informed at every step of the repair with accuracy.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 07:07 PM
Laura D. at Heritage Hyundai Towson responded on 08/18/2017

Hello Cynthia - Heritage Hyundai Towson would like to sincerely thank you for taking your time to give us a complimentary review.  We strive to provide excellent service to all of our customers and we love to know when we’ve succeeded.  We will be sure to share your feedback with John Davis and the team!  Thank you again for your review.

Stefanie J. on 08/16/2017
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"Tory At Heritage is the best!"
Thanks so much to Tory my sevice advisor for making sure my seat got fixed correctly. The service is superb. See you guys at 22,500
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/16/2017 02:55 PM
Laura D. at Heritage Hyundai Towson responded on 08/18/2017

Thanks for the positive feedback Stefanie! We are glad to hear that you were happy with Tory's service - that kind of feedback can go a long way. We would like to genuinely thank you for taking your time to share your experiences with us.  Happy driving!

Kevin B. ReScore Review on 08/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"General manager"
After my review the GM of this dealership called me. We will work this out. Everyone including myself has a bad day. All I wanted was communication. GM of the dealership I think understood my concerns, and very helpful
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 09:04 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"The pits "
Over charged to a seasoned service advisor. Scraped paint when I picked car up. Unresponsive service manager and advisor. They tried to jack a seasoned advisor! Nope! Can only imagine what this hole is doing to unsuspecting customers. Run from this joint! I will have a sit down with general manager when I get home. Not returning to this place. Caught red handed over charging. Recommend not to buy or service here. They proposed a jacked estimate to a service advisor that had ability to check them! Still waiting for director to respond. They scratched my paint too while they were "trying" to over charge on top of it.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 09:04 PM
Laura D. at Heritage Hyundai Towson responded on 08/17/2017

Kevin,

Thank you very much for taking the time to review our service at Heritage Hyundai Towson. Your input, and the feedback from all of our customers, is important to us and we always want to meet and exceed your expectations. We sincerely apologize for your negative experience. Our Service Manager, Matt Grubb, will contact you regarding the details of your experience.

We hope to see you again in the future and you can reach out to Matt directly at 443-846-0815 for any assistance.

Thank you.

Robert B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 05:03 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Thank you so much for these kind words Robert! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at Heritage Hyundai, and we will make sure to share these kind words with our team! Let us know if you need anything in the future, and thanks again!

Patricia C. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied"
Awesome
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 02:13 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Good afternoon Patricia.  In response to your review, I want to take the time to thank you for praising Heritage Hyundai Towson.  We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction.  We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs.  Thank you again Patricia and be sure to stop by soon!

Alexis K. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always accommodating"
Always a great experience
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 02:03 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Thank you Alexis for taking the time to review us!  Heritage Hyundai Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one.  Your response is exemplary of why good customer service is an integral part of a company’s success.  Thank you again for the wonderful feedback Alexis.

Ellis B. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service"
Service was done in a timely manner
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:52 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Ellis, thank you for your complimentary feedback of Heritage Hyundai Towson.  We genuinely appreciate your business and thorough review.  Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit.  Thanks again for taking the time to review us!

Cheryl B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Fast service and attention to detail
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 12:34 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Good afternoon Cheryl! Heritage Hyundai would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials.  Thank you Cheryl, and be sure to visit us soon!

Howard G. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Great job!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/14/2017 11:30 AM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Thank you Howard for taking the time to review us! Heritage Hyundai Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one.  Your response is exemplary of why good customer service is an integral part of a company’s success.  Thank you again for the wonderful feedback Howard.

Brad M. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Thanks
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 05:07 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Thank you Brad for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Hyundai Towson and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.

Ray W. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job "
Very quick and great job as usual, will never go anyplace else for service on my vehicle
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 04:13 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Thank you so much for these kind words Ray! We appreciate all of the feedback that is left for us but kind reviews like these really make our day! We are so pleased to hear that you had an excellent experience at Heritage Hyundai Towson, and we will make sure to share these kind words with our team! Let us know if you need anything in the future, and thanks again!

Terry Y. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service advisors"
Great
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/13/2017 09:25 AM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Good afternoon.  In response to your review, I want to take the time to thank you for praising Heritage Hyundai Towson.  We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction.  We encourage you to ‘Like’ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs.  Thank you again and be sure to stop by soon!

RACHEL F. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Had a great first oil change experience after purchasing my vehicle.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/12/2017 04:45 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Thank you Rachel for taking the time to review us!  Heritage Hyundai Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one.  Your response is exemplary of why good customer service is an integral part of a company’s success.  Thank you again for the wonderful feedback Rachel. 

Jane C. on 08/12/2017
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"Friendly "
Great
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/12/2017 03:25 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Jane, thank you for your complimentary feedback of Heritage Hyundai Towson. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

Stephanie H. on 08/12/2017
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"Convenient"
Always helpful
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/12/2017 12:50 PM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Good afternoon! Heritage Hyundai Towson would like to personally thank you for taking the time to write this extremely positive review.  We encourage you to ‘Like’ us on Facebook so you may catch our in-store specials.  Thank you Stephanie, and be sure to visit us soon!

Lisa J. on 08/12/2017
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"Great Expereince"
They are respectful and able to clearly explain what will be done and how I will be contacted.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/12/2017 06:30 AM
Laura D. at Heritage Hyundai Towson responded on 08/16/2017

Good afternoon Lisa.  In response to your review, I want to take the time to thank you for praising our dealership.  Heritage Hyundai Towson works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback.  Please don’t hesitate to call or stop in anytime should you need any further services.  Thank you again Lisa and have a great day!

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