Hertrich Hyundai of New Castle


Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5Overall Rating 4.32/5rating 4.32

718 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.399998/5Overall Rating 4.399998/5Overall Rating 4.399998/5Overall Rating 4.399998/5rating 4.399998
Original
Overall Rating 2.04/5Overall Rating 2.04/5rating 2.04rating 2.04rating 2.04
89% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Priscilla P. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very efficient. "
Good place to get your car serviced.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 10:55 AM
Patricia D. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliability "
I can always rely on quality service
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:10 AM
Stephanie D. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Painless "
Very quick and easy process. Pleasant waiting area. Guys were very friendly and helpful. They told me exactly what to expect and how long everything should take. I appreciate professional service and they delivered that.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 09:53 AM
Stephen D. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Lots of room now to park our car when we bring in for service for Hyundai "
Yes
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/17/2017 06:18 AM
George M. on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"THE SERVICE&PEOPLE WERE GREAT!!!"
NO PROBLEM WITH THE SERVICE.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 05:39 AM
James M. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service experience"
The service advisor was very courteous and professional and the recall work was done in a timely manner.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 05:35 AM
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Excellent
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 02:00 PM
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Rob S. at Hertrich Hyundai of New Castle responded on 08/17/2017

Richard,

Thank you for being a valued Hertrich Customer and for taking your time to complete our survey. If I can be of any assistance in the future don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@hertrichs.com

Cynthia G. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service done in a timely manner. Explanation of service done. Clean waiting area. Car washed."
Friendly and expert service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 01:39 PM
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Rob S. at Hertrich Hyundai of New Castle responded on 08/17/2017

Cynthia,

Thank you for being a valued Hertrich Customer and for taking your time to complete our survey. Thank you also for your feedback.  If I can be of any assistance in the future don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@hertrichs.com

Clyde H. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service that makes you want to Return"
Always made to feel Welcome. Love the Shuttle Service. By the time I have breakfast at I hop get picked up my Car is Serviced.
Complimentary Wash is the Cherry on top of the Cake. As soon as I hit the accelerator I can tell the difference!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 11:25 AM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/17/2017

Clyde,

Thank you for being a valued Hertrich Customer and for taking your time to complete our survey.  That's Awesome feedback on our shuttle service thank you for that!!  If I can be of any assistance in the future don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@hertrichs.com

Cornelius M. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great I came in without an appointment but I did not have to wait that long "
Wait time was not long
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:21 AM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/17/2017

Cornelius,

Thank you for being a valued Hertrich Customer and for taking your time to complete our survey. If I can be of any assistance in the future don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@hertrichs.com

George T. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"convenient location/very satisfied with service"
yes.
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:06 AM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/17/2017

George,

Thank you or being a valued Hertrich Customer and for taking your time to complete our survey.  Thanks for the feedback and your welcome for the wash! If I can be of any assistance in the future don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@hertrichs.com

Christina G. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"had an app was out of there within 2 hours had 2 recalls"
will be back there when i have a PROBME
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/15/2017 10:49 AM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/17/2017

Christina,

Thank you or being a valued Hertrich Customer and for taking your time to complete our survey.  If I can be of any assistance in the future don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@hertrichs.com

Mark M. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"conscientious determination"
I was appreciative of how determined your group was to reach me regarding the recall items on my vehicle and resolve the issue.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 02:17 AM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/09/2017

Mark,

Thank you for being a valued customer and taking your time to complete our survey. Thank you for your feedback. If you ever need assistance with anything don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@me.com

Donald D. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The knowledgeable and friendly staff"
Staff works hard to make customers happy!
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 08/08/2017 07:47 AM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/09/2017

Donald,

Thank you for being a valued customer and taking your time to complete our survey. Thank you for the recognition you gave our staff they do work hard and it's appreciated when it's noticed.  If you ever need assistance with anything don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@me.com

Wayne H. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is good"
Yes I would recommend this to another person
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/07/2017 08:15 PM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/09/2017

Wayne,

Thank you for being a valued customer and taking your time to complete our survey.  Thank you also for anyone you've recommended to us.  If you ever need assistance with anything don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-1100
rsyva@me.com

ALBERT D. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the people"
excellant
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/07/2017 01:04 PM
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Rob S. at Hertrich Hyundai of New Castle responded on 08/07/2017

Albert,

Thank you for being a valued Hertrich customer and taking the time to complete our survey. We applicate all the feedback customers give us. If you ever need assistance don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-11001
rsyva@hertrichs.com

K. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and courtesy service writers."
30,000 mi service. elapsed time was the same as promised time, all was done properly. Routine - no issues (which is what I wanted).
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/07/2017 10:30 AM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/07/2017

Thank you for being a valued Hertrich customer and taking the time to complete our survey. I'm glad to hear we delivered as promised and your visit was 5 stars. If you ever need assistance don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-11001
rsyva@hertrichs.com

Verified Customer on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hassel-Free Service Experience!"
I went in .... had a cup of coffee from the refreshments bar... checked out the prospectus on the new 2017-2018 models.... and the car was done( 45-50mins for my oil change and transmission fluid exchange).
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/07/2017 06:13 AM
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Rob S. at Hertrich Hyundai of New Castle responded on 08/07/2017

Alay,

Thank you for being a valued Hertrich customer and taking the time to complete our survey. We applicate all the feedback customers give us I hope the coffee was good. If you ever need assistance don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-11001
rsyva@hertrichs.com

Mary B. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They always try to meet your needs, when it come to the vehicle. Everyone is very nice. "
great to deal with
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/25/2017
Service Type: Repair
Review Created: 08/06/2017 02:07 PM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/07/2017

Mary,

Thank you for being a valued Hertrich customer and taking the time to complete our survey. We applicate all the feedback customer give us. If you ever need assistance don't hesitate to reach out to me.

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-11001
rsyva@hertrichs.com

Henry C. on 08/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service reps "
Service reps
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/05/2017 03:50 PM
4a1fc5ef02ce9901091538995fc7255b?s=28
Rob S. at Hertrich Hyundai of New Castle responded on 08/07/2017

Henry,

Thank you for being a valued Hertrich customer and taking the time to complete our survey. I you would like to reach out to me to discuss how we can improve our level of service to reach 5 stars I would applicate the feedback. 

Sincerely,

Rob Syva
General Manager
Hertrich Hyundai Mitsubishi
302-323-11001
rsyva@hertrichs.com

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