Hertrich Hyundai of New Castle


Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

814 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 4.2962944/5Overall Rating 4.2962944/5Overall Rating 4.2962944/5Overall Rating 4.2962944/5rating 4.2962944
Original
Overall Rating 2.037037/5Overall Rating 2.037037/5rating 2.037037rating 2.037037rating 2.037037
90% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Norma S. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Very friendly people greet me and I I get great service.You are the only people I have work on my car.
Vehicle: 2006 Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 05:18 PM
Mark M. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
The customer service was excellent. He kept me well informed of the progress of the repair. He was pleasant and most helpful with y questions.
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 10:05 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/25/2017

Thank you, for the great review!!!  If there is anything else I can do for you, please, let me know!

I look forward to seeing you at your next service visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Jeff M. on 09/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"efficient"
efficient but too long to finish
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/25/2017 09:43 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/25/2017

thank you, for the survey.  Iam sorry that it took longer than expected.  We do try to keep to the timeline.

We look forward to seeing you on your next service visit

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Stephanie Y. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly service. Excellent communication. Service technicians are not pushy. "
Fast and friendly service. Excellent communication. Service technicians are not pushy.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/24/2017 10:18 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/25/2017

thank you, for the great review!  Jeff, and all of us here at the Hertrich family strive for 5star service.  If there is anything else we can do, please, let us know!

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff, service and a comfortable waiting area makes this a great place"
Great service and staff
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/24/2017 09:16 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/25/2017

Thank you, for the great review.  I always try to go the extra mile, so it is great to get these reviews.  

I look forward to seeing you at your next service visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SM"
Work gets done timely
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/24/2017 04:01 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/25/2017

Thank you, for the 5 star review.  Eric does a great job and goes the extra distance for the customers.  

We look forward to seeing you on your next visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
Friendly and knowledgeable staff, car done in a timely manner.
Vehicle: 2009 Hyundai Azera
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/23/2017 04:31 PM
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David W. at Hertrich Hyundai of New Castle responded on 09/25/2017

thank you, very much, for the great review.  Eric, and all of us here at the Hertrich Family strive to give "world class" service.  It is great to see that reflected in our surveys.

We look forward to seeing you at your next service visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Engine light problems"
Thank goodness it was under warranty
Vehicle: 2011 Hyundai Azera
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/22/2017 08:31 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/22/2017

thank you, very much for the great survey.  Jeff tries very hard with each and every customer to give world class service.  

We look forward to seeing you at your next service visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Everything was completed, and no sales push was given
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/22/2017 08:16 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/22/2017

thank you, for the great survey!  If there is anything else we can do for you, please, let us know!

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Kenyatta H. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Service was done faster than expected
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 12:57 PM
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David W. at Hertrich Hyundai of New Castle responded on 09/20/2017

thank you, for the great 5 star review!  Jeff tries very hard to give every customer the attention they deserve so it is always great to see these reviews. 

We look forward to seeing you on your next visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff, available drinks and a nice waiting area"
Yes, the service was quick and making appt was also quick.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/20/2017 10:47 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/20/2017

thank you, for the great survey!  I do appreciate that!  If there is anything else I can do for you, Please let me know!

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Donald P. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"DSP"
All the folks I came in contact with were super.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 09:53 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/20/2017

Thank you, so very much for the 5 star review.  I look forward to being your service center of choice for even your routine maintenance.  If there is anything else I can do for you, please, let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
DEBORAH A. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied "
I'm always satisfied as usual just missed the serviceman Sean that usually takes care of me when I come in
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:22 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/20/2017

Thank you, for the great review.  Even though Sean is no longer here, we have a great staff in place to help you through any of your repair needs.

We look forward to seeing you on your next service visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Avery L. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, nice, respectful "
Definitely recommend. Timely manner and so nice. Also very professional.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:20 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/20/2017

thank you, for the great review!  If there is anything else we can do please let me know.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Maryann T. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly "
Friendly
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 08:19 PM
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David W. at Hertrich Hyundai of New Castle responded on 09/20/2017

thank you, for the great survey!  Jeff, goes above and beyond with every customer!  It shows in these great reviews.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Job well done "
Very helpful and quick to service my vehicle.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:40 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/18/2017

thank you, so much for the great review.  If there is anything else we can do for you, please, let us know!

We look forward to your next service visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Anna D. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and Knowledgeable Service Advisor"
Anna Maria D
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 11:19 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/18/2017

thank you, for the great review of Jeff.  He tries very hard to give the great service that rates 5 stars.  If there is anything else that Jeff or any of us, at the Hertrich Family, can do, please, let us know.  

We look forward to seeing you at your next service visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Maintenance as well as sales both took the time to explain processes.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/16/2017 10:39 PM
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David W. at Hertrich Hyundai of New Castle responded on 09/18/2017

Thank you, very much for the great review and personalizing it!  If there is anthing else I can do for you, Please, dont hesitate to contact me.

I look forward to seeing you on your next service visit.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Time slots available"
Yes,, I would recommend, but it is very expensive.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/16/2017 11:56 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/18/2017

Thank you for the great review.  Rob, and all of us here at the Hertrich Family strive to go above and beyond the norm and render "world class" service.  It is nice to see that reflected in a survey!

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
Carole M. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely"
good service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/16/2017 05:04 AM
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David W. at Hertrich Hyundai of New Castle responded on 09/18/2017

Thank you, for the great survey!  Jeff always gives great service and it is nice seeing that reflected in his surveys.

David Walters
Hertrich Hyundai of New Castle
(302)323-1100
dwalters@hertrichs.com
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