This is my 3rd time working with this business. Their prices are competitive to others in the area; however, many other places offer additional services with an oil change for free that Hilliard Tire Center doesn't. Many people would say that this business gives personalized service and more one-on-one attention because they are more local; however, that has not been my experience. The service here is just as good, and sometimes not as good, as any other auto service shop. One thing in particular bothers me here: I used a coupon from their website for my oil change, but this was not reflected on my receipt. As someone who budgets and keeps detailed track of vehicle maintenance, this is not acceptable, and makes me wonder what other corners are cut. On my last visit, it was frigid outside; the waiting area was full and everyone still had their coats on as the door doesn't close properly and has a huge gap near the bottom. I had to keep getting up from my seat nearest to the door and latch the door to keep it somewhat warm every time someone went in or out. On this trip, there was coffee made (a change from the other 2 times I was there); another customer tried to get some coffee, but couldn't find any cups and since nobody was at the service desk gave up. Another note: for both oil changes I have gotten here, the sticker that was placed in my car to tell me when to get my next change was written on with ink that beaded up, making the numbers illegible. Not only did they not find a better writing utensil to make a new one and just stuck the unreadable one to my windshield again, this time they also left the paper backing for the sticker in the car. I just don't see the attention and care that are exhibited at other auto service centers to customers, nor do I see the services offered together that others do. Paired with my first experience here, where I was quoted one price on the phone but charged much more when in the shop and was only saved by the person I spoke with on the phone walking in at the right moment, I will be going somewhere else for my next car care experience. I definitely think that Hilliard Tire Center has the potential to be a great local business but needs some work.
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