business image

Hughes Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,444 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
4.0
ReScore Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(770) 382-8818

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
131 E Felton Rd Cartersville, GA 30120

Affiliations

ASE
Hughes Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,444 Reviews)

TH
Tiffany H.
Adairsville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
Category: Service
Tiffany said that she always gets in and out. They are always friendly and she has never had any problems.
Recommended

DR
gravatar
DEBRA R.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Timely, Courteous, & Valued
Desk personnel are courteous and respectful. Work is done in a timely manner. I'm a long term customer, and have recommended Hughes to family and friends. I'll continue to do so.
Steve H. from Hughes Automotive responded on 07/08/2025 08:41 AM

We appreciate your long-term loyalty and are glad to hear that our desk personnel made a positive impression on you. Courteous and respectful service is what we aim for, and it’s fantastic to know that you find our work timely. We’re always happy to welcome your family and friends into the Hughes Automotive family. Here’s to many more years of keeping your car running smoothly!


KF
gravatar
KIMBERY F.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
excellent service!
Wesley is great and very helpful. Will be bringing my car to them from now on.
Steve H. from Hughes Automotive responded on 07/08/2025 08:39 AM

It sounds like Wesley has made quite an impression! We're glad to hear you found him so helpful. While we're not quite ready to hand out "Best Employee Ever" trophies just yet, it's clear he deserves a little recognition. We appreciate your decision to trust us with your car and look forward to keeping it in tip-top shape for you!


AC
Autumm C.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
Category: Service
Autumm said her vehicle is running now.
Recommended
Steve H. from Hughes Automotive responded on 07/08/2025 08:48 AM

It's fantastic to hear that your vehicle is running like a well-oiled machine again! We're always happy to provide that spark of life to your car. If it ever needs another tune-up, you know where to find us. Safe travels on the road ahead!


Verified Customer
White, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2025
verified customerVerified Customer
10
Oil change
In early out fast thanks again.

CO
gravatar
CYNTHIA O.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
GREAT SERVICE
I love these people. They are honest and do great work. I have used them for my 1999 Rav 4 for many years and have been completely happy. I would rather deal with local businesses than large dealerships. Keep the money in Cartersville
Steve H. from Hughes Automotive responded on 07/08/2025 08:48 AM

It's fantastic to hear that you've been happy with our service over the years! We like to think of ourselves as the little engine that could—servicing vehicles while keeping things honest and personal. Plus, supporting local businesses is like putting fuel in the tank of the community we all love. Here’s to many more years together keeping your 1999 Rav 4 running like a champ!


MC
gravatar
MARY C.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/30/2025
verified customerVerified Customer
10
1999 Lincoln
They have taken car of my car for over 5 years. Always advise me if I need any service. My car runs great and it is 26 years old.
Steve H. from Hughes Automotive responded on 05/30/2025 06:17 AM

It's wonderful to hear that your car has been getting the royal treatment for over five years! At 26 years old, your car is like a fine wine—only getting better with age. We're glad to know that our team is keeping it running great and giving you the heads-up on any necessary services. Here’s to many more miles and memories ahead!


EC
Ernesto C.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/16/2025
verified customerVerified Customer
Category: Service
Ernesto said the service was good but the price was a little high.
Recommended
Steve H. from Hughes Automotive responded on 05/20/2025 10:05 AM

We appreciate your feedback on our service! We understand that price can sometimes feel like a punchline waiting to happen, but we strive to provide quality that matches our rates. If you have any further thoughts or suggestions, we're all ears. Your input helps us keep our services top-notch!


WJ
William J.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2025
verified customerVerified Customer
Category: Service
William said they got him in and out quick, and seemed to have done good work.
Recommended
Steve H. from Hughes Automotive responded on 05/20/2025 10:05 AM

We're glad to hear that your experience was speedy and that we hit the mark with our work! It’s always our goal to make your visit as efficient as a well-oiled machine. If you ever find yourself in need of our services again, we’ll be ready to assist—quickly and efficiently, of course!


DM
gravatar
DON M.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
10
Visit
With this kind of service, why would I want to go anywhere else? What a great group of people ! Keep it up !
Steve H. from Hughes Automotive responded on 05/05/2025 08:48 AM

It's fantastic to hear that you had such a positive experience with us! Our team always strives to keep the service level high, and it sounds like we've hit the mark with you. We're glad you enjoyed our company—who wouldn’t want to hang out with great people, right? Your support means the world to us, and we’ll keep doing what we do best!


SB
Shkeba B.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2025
verified customerVerified Customer
Category: Service
Shkeba said the customer service was great.
Recommended
Steve H. from Hughes Automotive responded on 05/20/2025 10:05 AM

It's fantastic to hear that you had a great experience with our customer service! Our team always strives to provide top-notch support, and we're happy to know they delivered. If your vehicle ever needs a little extra love or attention, we're just a call away, ready to serve you like a pit crew at a race. Your feedback truly drives us!


CE
gravatar
CHARLENE E.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2025
verified customerVerified Customer
10
Excellent service, as always!
Hughes Automotive is my go to place for my car service needs! The staff is super friendly and very knowledgeable and their customer service is excellent! ❤️🙏🏻❤️
Steve H. from Hughes Automotive responded on 05/05/2025 08:48 AM

We’re delighted to be your go-to spot for car service needs! It sounds like our friendly and knowledgeable staff have made a great impression. We always aim to provide top-notch customer service, so it's reassuring to know that we're hitting the mark. Here’s to keeping your ride in top shape—no car drama allowed!


MS
Maddie S.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
Category: Service
Maddie said it was really easy, she called before she went in and asked them a couple of questions. She was able to show up and she was in and out within one hour. The guy up front was extraordinary with customer service and she was not bored while waiting for her vehicle.
Recommended
Steve H. from Hughes Automotive responded on 04/25/2025 08:53 AM

We’re glad to hear you had such a smooth experience! It sounds like our team really knocked it out of the park when it comes to making your visit enjoyable and efficient. We believe waiting for your vehicle shouldn't feel like watching paint dry, so we're delighted that you didn't find yourself counting the ceiling tiles. If you have any further questions or need assistance in the future, just give us a call!


MF
gravatar
MARK F.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Needed a new starter.
Everyone was friendly and professional. Cost was very reasonable and the work was completed quickly. Definitely will use their services again and recommend th e m.
Steve H. from Hughes Automotive responded on 04/25/2025 08:52 AM

We're glad to hear you had a positive experience with our team. It sounds like we hit all the right notes—friendly service, reasonable cost, and speedy work. We'll make sure to keep the good vibes going for your next visit. We appreciate your recommendations; they're like music to our ears!


BH
Bruce H.
Cartersville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
Category: Service
Bruce said they do what he needs done every time.
Recommended
Steve H. from Hughes Automotive responded on 04/25/2025 08:51 AM

We appreciate you taking the time to share your experience with us. It's fantastic to hear that we're hitting the mark every time you come in. Our goal is to keep you cruising smoothly, so we'll keep on doing what we do best. Here’s to more successful visits ahead!

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.