ReScore Reviews™ (7)

ReScore
Overall Rating 4.4285729/5Overall Rating 4.4285729/5Overall Rating 4.4285729/5Overall Rating 4.4285729/5rating 4.4285729
Original
Overall Rating 2.5714286/5Overall Rating 2.5714286/5rating 2.5714286rating 2.5714286rating 2.5714286
94% Would Recommend
100% Business Response
Latest Review about 18 hours ago
George W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent customer service!"
timely and super knowledgeable. well appreciated.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 01:11 PM
Charles C H. at Hyundai of Longview responded on 09/21/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Julie S. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Hyundai of Longview always provides excellent service. Ashley and Kevin the Service Advisors, are very helpful and knowledgeable. They always keep me informed of the status of repair work and any issue I might need to take care of now or in the future.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 12:49 PM
Charles C H. at Hyundai of Longview responded on 09/21/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Shelley C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another pleasant experience at Hyundai of Longview"
I love that I can call the service department and let me know what needs to be done, and they are prepared and ready to handle my needs.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 11:20 AM
Charles C H. at Hyundai of Longview responded on 09/20/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Edwin C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Extremely Satisfied"
Everyone in the service department, especially Ashleigh Duncan, was extremely friendly and helpful.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 07:15 PM
Charles C H. at Hyundai of Longview responded on 09/20/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

CANDACE M. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Always prompt and friendly!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 12:05 PM
Charles C H. at Hyundai of Longview responded on 09/19/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer ReScore Review on 09/19/2017
ReScore
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Unconcerned?"
After serious concerns all I got was a "thank you for your business". Not taken seriously at all.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:57 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Theft and slow"
One of their employees stole my necklace from my car me it took them over an hr to chance mynoil. Not even a cup of water available in the waiting room.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:57 AM
Charles C H. at Hyundai of Longview responded on 09/19/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Shelesa A. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People very helpful"
Yes , Very knowledgable
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/16/2017 07:03 PM
Charles C H. at Hyundai of Longview responded on 09/18/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Judy R. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Helpful and friendly service attendant. "
Price for alignment was equitable to other garages in the area...and the car wash and cookies make it a sweet deal!😉
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/16/2017 05:00 PM
Charles C H. at Hyundai of Longview responded on 09/18/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

William T. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"courtesy and experienced of staff"
What more can I say. I was quite pleased with service and staff.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/16/2017 08:56 AM
Charles C H. at Hyundai of Longview responded on 09/18/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service"
Done quickly and efficiently
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/16/2017 05:50 AM
Charles C H. at Hyundai of Longview responded on 09/18/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people!"
Friendly, helpful and efficient!
Vehicle: 2011 Hyundai Accent
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/15/2017 11:56 AM
Charles C H. at Hyundai of Longview responded on 09/15/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Suzanne B. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and friendly"
Very satisfied
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 11:49 AM
Charles C H. at Hyundai of Longview responded on 09/15/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Rodney B. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Another positive experience at Hyundai of Longview"
There were many positives to this service appointment. Including being greeted by a happy and friendly service writer. The work done was completed without any delays in the time estimated. My car was returned much cleaner than when I dropped it off. I believe the service writer's name is Ashley. Due to the respectful and professional way that she treated me I will continue to recommend Hyundai of Longview to other people for service and sales.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 05:03 PM
Charles C H. at Hyundai of Longview responded on 09/15/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Rebecca K. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very clean and everyone is helpful and nice."
Very pleased and will return for my next oil change.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 12:22 PM
Charles C H. at Hyundai of Longview responded on 09/13/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Charles C H. at Hyundai of Longview responded on 09/13/2017

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

BETTYE P. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The manner in which Hyundai's employees take care of the customers. The knowledge of the employees"
Yes
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/13/2017 04:29 AM
Charles C H. at Hyundai of Longview responded on 09/13/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Welton L. on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Great
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/12/2017 04:32 PM
Charles C H. at Hyundai of Longview responded on 09/13/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Way to Go Hyundai Longview!"
My experience was very good from beginning until the time I drove off the lot..At a time when good customer service is lacking I have to say the young lady that wrote up the work order was very professional and had a great personality!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 12:11 PM
Charles C H. at Hyundai of Longview responded on 09/13/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Glenda H. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, helpful, knowledgeable staff"
Yes
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/09/2017 04:56 PM
Charles C H. at Hyundai of Longview responded on 09/11/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Everyone was friendly and my oil change was done quickly.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/07/2017 11:22 AM
Charles C H. at Hyundai of Longview responded on 09/08/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Roger J. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They do good work"
They do good work it's just sometimes they can mess up & if you don't catch the next person might be done the same way
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/06/2017 07:47 AM
Charles C H. at Hyundai of Longview responded on 09/07/2017

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

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