96% Would Recommend
100% Business Response
Latest Review about 12 hours ago
JAMES T. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall maintenance."
Great job.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/18/2017 02:38 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/18/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Russell S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"comfortable wait area, available rest room, free coffee"
good experience, reasonable pricing, nice people
Vehicle: 2015 Hyundai Genesis Co
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:45 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/18/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
John L. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best dealership "
outstanding service, staff and value.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 03:32 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/18/2017

Thank you for your 5 STAR review of our service department and Thank you for you kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Joseph D. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The staff are always willing to answer any questions I have about the vehicle issues. I do not think that they recommend something get done just to make a few extra dollars."
The building is getting some age and wear and tear that need to be addressed. This last visit the waiting room was full and there was no place for several customers to sit and wait .
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 12:36 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/17/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Carmine B. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Expedient, professional, courteous service every time!!!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 10:43 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/17/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Zenaida F. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Great
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 07:01 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/12/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Bobby M. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt, efficient, courteous service"
The dealership treats you as family.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 01:09 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/11/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Great service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 11:33 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/11/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Annette A. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great sales people (especially) Jimmy and the service people are goood to work with."
We always come back here. My husband was the one who took the car in.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/11/2017 10:16 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/11/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Leonard L. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service people are great"
very satisfied
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 03:31 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/11/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Matthew S. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick Service"
It was great to get the car back sooner that quoted and have everything covered by recalll/extended warranty.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 11:30 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/10/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Edward B. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service "
Prompt service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 10:51 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/10/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Peter K. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient, Honest & Dependable"
Convenient, Honest & Dependable
Vehicle: 2009 Hyundai Veracruz
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/09/2017 08:24 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/10/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great people, great service"
I've been taking my cars there for the last 5 years. Excellent.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 12:38 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/09/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Chris B. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chris Barta"
Great place to have your car serviced. Pleasant, car gets done quickly, and never an issue when I leave.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/08/2017 06:07 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/09/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Kevin H. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Doing their best."
They seem to really care about doing a good job and providing good customer service.
Vehicle: 2006 Hyundai Tucson
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/05/2017 03:31 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/07/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Amanda W. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" They treat you like family. "
I love this place!
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/04/2017 04:34 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/07/2017

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
ROBERT M. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New Bern Hyundai Service Department"
I have purchased 5 cars from this dealership/ I always have them serviced there. I have never had a bad experience. Chuck, the Srevice Manager, is honest and and explains things very well. Try it. You'll like it!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 04:40 PM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/03/2017

Thank you for your 5 STAR review of our service department and Thank you for your business and kind words.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
Verified Customer on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast & friendly service"
The staff was friendly & helpful. I don't know much about cars but they didn't treat me like I was dumb very helpful & answered all my questions.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/29/2017
Service Type: Repair
Review Created: 08/01/2017 11:24 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/01/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
William A. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Staff is great!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/01/2017 09:51 AM
Chuck M., FIXED OPERATIONS DIR at Hyundai of New Bern responded on 08/01/2017

Thank you for your 5 STAR review of our service department and Thank you for your business.

Chuck Matlock
Fixed Operations Dir.
Hyundai Of New Bern
252-637-0007
cmatlock@hyundaiofnewbern.com
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