Imperial Auto And Truck Centers


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

495 Reviews

98% Would Recommend
Latest Review about 16 hours ago
GEORGE S. on 09/25/2017
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"No pressure, feel that not trying to sell you something you don't need"
recommended to spouse, and it is very likely she will start having her car serviced with Imperial also.
Vehicle: Kia Spectra
Service Date: 09/22/2017
Review Created: 09/25/2017 05:37 AM
Pat S. at Imperial Auto And Truck Centers responded on 09/25/2017

Thanks George!

Pat Sullivan
Office Manager
702-568-4053
Keith T. on 09/20/2017
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Keith said his overall experience was good. His vehicle was delayed by 1 hour because this facility was busy.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 09/15/2017
Review Created: 09/20/2017
This review was collected via phone interview by Customer Research Inc.
Larry W. on 09/19/2017
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Spoke with Phyllis. She said the employees took care of her vehicle. She has never had a problem with the service.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/17/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Anne B. on 09/18/2017
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Anne said she went to the business for a lube and oil change and to get her tires rotated. She was there for 3 hours and normally it does not take that long. She has been going there for a couple years and everybody is very pleasant.
Vehicle: Kia Spectra
Category: Service
Service Date: 09/13/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
LAWRENCE C. on 09/15/2017
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"Fast efficent cost effective"
As usual got car in found trouble and had me out in a few hours .
Vehicle: Chevrolet Malibu
Service Date: 09/14/2017
Review Created: 09/15/2017 12:06 PM
Pat S. at Imperial Auto And Truck Centers responded on 09/18/2017

Thank you! We appreciate your business!

Pat Sullivan
Office Manager
702-568-4053
Mary R. on 09/15/2017
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Mary said the staff are fabulous and kind. They give her good customer service and they provide great results.
Vehicle: Toyota FJ Cruiser
Category: Service
Service Date: 09/09/2017
Review Created: 09/15/2017
This review was collected via phone interview by Customer Research Inc.
Diane Z. on 09/14/2017
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Diane said she always takes her vehicle to this business, and they do a great job. She appreciates that they are always kind and they are extremely helpful, especially in her time of need.
Vehicle: Mazda CX-7
Category: Service
Service Date: 09/09/2017
Review Created: 09/14/2017
This review was collected via phone interview by Customer Research Inc.
YVONNE K. on 09/12/2017
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"Friendly and my car always runs fabulous!"
I always recommend this business!
Vehicle: Honda Civic Si
Service Date: 09/09/2017
Review Created: 09/12/2017 11:28 PM
Pat S. at Imperial Auto And Truck Centers responded on 09/18/2017

We appeciate you Yvonne!

Pat Sullivan
Office Manager
702-568-4053
Johnston R. on 09/12/2017
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Johnston said the service was awesome.
Vehicle: HUMMER H2
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
RON G. on 09/11/2017
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"Give me a break!"
New breaks were installed and have performed to the highest standard. The only thing that fails to stop now is customer satisfaction.
Vehicle: Volvo 960
Service Date: 08/16/2017
Review Created: 09/11/2017 08:17 AM
Pat S. at Imperial Auto And Truck Centers responded on 09/11/2017

You are so funny!  Thanks Ron!!

Pat Sullivan
Office Manager
702-568-4053
LARRY M. on 08/31/2017
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"My 1988 Caddy"
I had my 1988 Cadillac Eldorado power steering rack & pinion repaired, also the power steering hose had broken, fast repair and back cruising! IMPERIAL Auto is the best.
Vehicle: Cadillac Eldorado
Service Date: 08/29/2017
Review Created: 08/31/2017 02:50 AM
Pat S. at Imperial Auto And Truck Centers responded on 09/01/2017

Thank you Larry!  We need to keep you cruising!

Pat Sullivan
Office Manager
702-568-4053
RAYMOND B. on 08/30/2017
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"The service "
Usually great. This time seemed a little slower. Must have been a new employee.
Vehicle: Audi A3
Service Date: 08/28/2017
Review Created: 08/30/2017 08:26 PM
Pat S. at Imperial Auto And Truck Centers responded on 09/01/2017

Sorry Raymond.  It has been a little hectic around here.  Hopefully your next visit will be faster.

Pat Sullivan
Office Manager
702-568-4053
Adan D. on 08/29/2017
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Adan said he has worked with this business for 15 years. They have always been good.
Vehicle: Honda Pilot
Category: Service
Service Date: 08/25/2017
Review Created: 08/29/2017
This review was collected via phone interview by Customer Research Inc.
BOB A. on 08/25/2017
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"GOOD PEOPLE"
ONLY PLACE I WILL TAKE MY CARS
Vehicle: Pontiac Torrent
Service Date: 08/25/2017
Review Created: 08/25/2017 10:28 PM
Pat S. at Imperial Auto And Truck Centers responded on 08/28/2017

Thanks Bob!  We appreciate you!

Pat Sullivan
Office Manager
702-568-4053
STEVE D. on 08/24/2017
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"Honesty integrity quality"
Been going to see Loren for almost 5 years himself and staff are fantastic highly recommend if you need anything done to your car call imperial
Vehicle: Honda Civic
Service Date: 08/24/2017
Review Created: 08/24/2017 09:49 PM
Pat S. at Imperial Auto And Truck Centers responded on 08/25/2017

Thanks Steve!  We appreciate you.

Pat Sullivan
Office Manager
702-568-4053
EVAN B. on 08/21/2017
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"Best price and service for Oil Change"
Imperial is my Go to place for mechanics. they are honest, and resolve my concerns quickly. they give an honest review, and present options. They are the best priced Oil change in the Valley, and they are great with service. I tell all my friends about their excellent prices and service.
Vehicle: Chrysler Town & Country
Service Date: 08/21/2017
Review Created: 08/21/2017 11:05 PM
Pat S. at Imperial Auto And Truck Centers responded on 08/25/2017

Thank you Evan!  It's folks like you that make us who we are today!

Pat Sullivan
Office Manager
702-568-4053
MARTY C. on 08/21/2017
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"Excellent customer service, excellent maintenance personnel!"
I had something broken in my drivers door handle. They fixed it in minimum time. Excellent job!
Vehicle: Ford Ranger
Service Date: 08/19/2017
Review Created: 08/21/2017 06:01 AM
Pat S. at Imperial Auto And Truck Centers responded on 08/21/2017

Thanks Marty.  We appreciate you!

Pat Sullivan
Office Manager
702-568-4053
KARL R. on 08/19/2017
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"YOU KNOW ME AND MEET MY EXPECTATIONS."
SUPERIOR
Vehicle: Hyundai Sonata
Service Date: 08/18/2017
Review Created: 08/19/2017 08:17 AM
Pat S. at Imperial Auto And Truck Centers responded on 08/21/2017

Thanks Karl, and we will continue to do so.

Pat Sullivan
Office Manager
702-568-4053
Bruce H. on 08/17/2017
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Bruce said the staff's pretty good and honest. They tell him what's happening and they get it done pretty quickly.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/15/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
PATTY P. on 08/13/2017
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"Honest business!"
They only do work that's necessary.
Vehicle: Toyota 4Runner
Service Date: 08/12/2017
Review Created: 08/13/2017 09:09 AM
Pat S. at Imperial Auto And Truck Centers responded on 08/14/2017

Thanks Patty.  We appreciate you!

Pat Sullivan
Office Manager
702-568-4053
Displaying Review 1 - 20 of 495 in total