Import Car Doctors


Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

37 Reviews

95% Would Recommend
Latest Review about 1 year ago

Leanna T. on 07/06/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"BUYER BEWARE!!!"
BUYER BEWARE!!!!!!!!!!!!!!!!!

My husband and I brought our Mercedes in to be serviced when we moved here last year and had a pretty normal, good experience. We then brought our truck in to have the four-wheel drive fixed. After paying in cash and going to get into the truck we realized everything from the backup camera/radio, our child's DVD player, tow strap, and first aid kit all were stolen. After filing a police report and going to drive off, the 4-wheel drive in fact was NOT FIXED. The owner didn't even bother to come to the shop and wouldn't call us. I went in Monday after this happened on a Friday and the shop owner was VERY RUDE and pointed to the sign they aren't liable for any of it, even their make believe work on the truck. I was also told they can continue to do work on the truck, but it would still cost us. At 8 months pregnant this jerk was not worth my time. For any other hardworking family, DO NOT BRING YOUR VEHICLE HERE!!!
Service Date: 10/09/2015
Review Created: 07/06/2016 06:06 AM
Adrienne M. on 01/29/2014
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Too pricey"
I brought my car for a tune up expecting to pay $200 or less and left the shop with a bill for almost $500. I don't mind getting necessary repairs for my car, but I left the shop with a problem I didn't even have when I came. The staff was nice, but I also was greatly inconvenienced by the fact that they kept my car for two days.
Service Date: 01/28/2014
Review Created: 01/29/2014 09:30 PM
Dave C. on 01/29/2014
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Dave said this facility does a good job. He said he trusts them to provide fair service for a fair price.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 12/27/2013
Review Created: 01/29/2014
This review was collected via phone interview by Customer Research Inc.
Angela H. on 01/29/2014
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Angela said the experience was wonderful and everyone was very cordial.
Vehicle: Jaguar S-Type
Category: Service
Service Date: 01/24/2014
Review Created: 01/29/2014
This review was collected via phone interview by Customer Research Inc.
Roberto P. on 01/29/2014
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Roberto said the service was excellent.
Vehicle: Toyota Corolla
Category: Service
Service Date: 01/27/2014
Review Created: 01/29/2014
This review was collected via phone interview by Customer Research Inc.
Tom G. on 01/20/2014
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Tom said his experience turned out great.
Vehicle: Chevrolet S10 Pickup
Category: Service
Service Date: 01/11/2014
Review Created: 01/20/2014
This review was collected via phone interview by Customer Research Inc.
Kermit H. on 01/18/2014
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Kermit said he was completely satisfied with the work the business did for him.
Vehicle: Nissan Frontier
Category: Service
Service Date: 01/13/2014
Review Created: 01/18/2014
This review was collected via phone interview by Customer Research Inc.
William P. on 01/15/2014
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William said the staff did a great job.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/14/2014
Review Created: 01/15/2014
This review was collected via phone interview by Customer Research Inc.
Charles M. on 01/15/2014
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Charles said the customer service was good.
Vehicle: Mercedes-Benz ML55
Category: Service
Service Date: 01/13/2014
Review Created: 01/15/2014
This review was collected via phone interview by Customer Research Inc.
Zack U. on 01/13/2014
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"Great service!"
Import Car Doctors is the only place I will take my car for maintenance from now on. I just happened to notice them working in the shop on a Saturday afternoon, just after my car started acting crazy. When I drove up to see if they could help, I noticed that the sign on the door said "Saturday: appointments only." I started to walk back to my car when the manager stopped me and offered to take a look at my car. He was very friendly and helpful, diagnosed the problem right away, and had it fixed for me within an hour for just over $120 (not including the standard fee for use of the diagnostic machine, which he cut in HALF from $65 to $37.59). I will be recommending Import Car Doctors to friends and family without a doubt.
Vehicle: Dodge Caliber
Service Date: 01/11/2014
Review Created: 01/13/2014 07:53 PM
James S. on 01/10/2014
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James said they did a good job.
Vehicle: Chevrolet Cruze
Category: Service
Service Date: 01/08/2014
Review Created: 01/10/2014
This review was collected via phone interview by Customer Research Inc.
Bridget L. on 01/08/2014
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Bridget said she gets along with them well.
Vehicle: Scion tC
Category: Service
Service Date: 01/03/2014
Review Created: 01/08/2014
This review was collected via phone interview by Customer Research Inc.
Jeremy L. on 01/06/2014
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"Always done right and affordable!"
I have comfort in the fact that I know my car will be diagnosed and fixed properly each time I bring it in.
Vehicle: Honda Accord
Service Date: 01/03/2014
Review Created: 01/06/2014 08:50 AM
Jarad B. on 12/21/2013
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Jarad said everything was fine and great.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 11/20/2013
Review Created: 12/21/2013
This review was collected via phone interview by Customer Research Inc.
Anissa J. on 12/19/2013
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Anissa said the customer service, attention shown and explanation about the service was all very good.
Vehicle: BMW X5
Category: Service
Service Date: 11/21/2013
Review Created: 12/19/2013
This review was collected via phone interview by Customer Research Inc.
Dan C. on 12/17/2013
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Dan said they did exactly what they said they would do.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/11/2013
Review Created: 12/17/2013
This review was collected via phone interview by Customer Research Inc.
Diane H. on 12/14/2013
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Diane said they are really nice at this facility and they really understand their customers.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/12/2013
Review Created: 12/14/2013
This review was collected via phone interview by Customer Research Inc.
Freddie E. on 12/14/2013
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Freddie said they did a great job.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 12/03/2013
Review Created: 12/14/2013
This review was collected via phone interview by Customer Research Inc.
Sharndra T. on 12/13/2013
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Sharndra said the service was good.
Vehicle: Honda Accord
Category: Service
Service Date: 12/06/2013
Review Created: 12/13/2013
This review was collected via phone interview by Customer Research Inc.
Maggie S. on 12/12/2013
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Maggie said they are always kind and helpful. They do a wonderful job and she will always use them for service.
Vehicle: Volvo 240
Category: Service
Service Date: 12/05/2013
Review Created: 12/12/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 37 in total