Japanese Auto Repair


Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

287 Reviews

99% Would Recommend
Latest Review about 19 hours ago
CAMERON N. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Fast and friendly service
Vehicle: Toyota Corolla
Service Date: 09/20/2017
Review Created: 09/21/2017 09:09 PM
VICTOR F. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and responsive service"
Very satisfied with the service I received at this garage. Staff (Francis) greeted me and gave me his name which started my feeling of comfort with the garage. John did the work and provided me with an assessment of the future work that needs to be done to increase the useful "life" of my Subaru.. I feel very comfortable with the service I got and will likely return and have other work done at this garage. It is very good to find a reputable business located in the inner east side of Portland.
Vehicle: Subaru Forester
Service Date: 09/20/2017
Review Created: 09/21/2017 02:50 PM
Marc R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marc said he got what he expected from this business and paid what he expected to pay.
Vehicle: Honda Odyssey
Category: Service
Service Date: 09/14/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Sam W. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sam said everyone was nice to work with. They were fast.
Vehicle: Toyota Pickup
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
JENNY T. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
Friendly service, honest, and they know what they are doing!
Vehicle: Lexus RX 400h
Service Date: 09/07/2017
Review Created: 09/07/2017 09:25 PM
DEBBIE D. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They saved us a lot of future trouble!"
They took the time to check for any additional problems and saved us a lot of future trouble! The work is excellent and done very timely. I wouldn't take my car and truck to any other shop. Thank you for your care of our vehicles.
Vehicle: Chevrolet TrailBlazer
Service Date: 08/30/2017
Review Created: 09/01/2017 03:59 PM
DONNA A. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always good service with John"
I have been using Japanese Auto Repair (John Grasser) 5+ years and have absolutely no complaints. I find him to be kind, patient, but most of all honest. Thanks, John, for helping me keep my old subarus running!
Vehicle: Subaru Outback
Service Date: 08/30/2017
Review Created: 08/31/2017 09:13 AM
Rodger H. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rodger said the prices are good and the staff is friendly.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/17/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Denae S. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Denae said he has been working on her vehicle for 10 years. She doesn't have to wait in line. The technician knows what he is doing. She highly recommends this business.
Vehicle: Scion xB
Category: Service
Service Date: 08/24/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
DAN D. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Dependable and knowlegable service"
Honest , friendly and efficient service at a reasonable price.
Vehicle: Honda Element
Service Date: 08/21/2017
Review Created: 08/22/2017 09:03 PM
JOSH O. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, excellent service "
John was incredibly helpful, knowledgeable, and expedient in my repair.
Vehicle: Scion xD
Service Date: 08/18/2017
Review Created: 08/21/2017 08:05 PM
JOHN M. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Mechanics!"
JAR has done a great job on all three of the cars I've brought to them. Friendly, professional, and reasonably priced.
Vehicle: Toyota RAV4
Service Date: 08/08/2017
Review Created: 08/10/2017 10:54 AM
TOM H. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Responsive, Reliable Service"
Excellent communication and service for my 15 year old Acura MDX. Always trust John and his superior work...
Vehicle: Acura MDX
Service Date: 08/08/2017
Review Created: 08/09/2017 09:45 AM
James W. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said the business has great, fast service, and this is the best experience he has ever had. He called to make an appointment on a Monday but they were booked until Thursday. His vehicle was running so badly and the problem he was having was getting worse. He literally just walked in and asked them if he could leave it with them over night. He was told he could and the staff member he spoke with told him he would get back to him in an hour and let him know what was wrong with it. The staff really helped him out and they didn't have to. He really appreciates it.
Vehicle: Honda Accord
Category: Service
Service Date: 08/03/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
RITA L. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt, Courteous, Dependable"
Prompt, Courteous, Dependable service. Longtime, regular customer.
Vehicle: Kia Rio
Service Date: 08/03/2017
Review Created: 08/05/2017 09:15 PM
Jesus G. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jesus said they fixed his vehicle and they were very good.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/02/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Daria O. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Daria said she was very satisfied with the service.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 07/24/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Jerry Q. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jerry said this business did a good job. They were fast and the price was fair.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/28/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Mathew F. on 07/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mathew said they were constant with the timing and the cost and they were also very efficient. It was nice how they communicated with him as well.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/10/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Hyunjee K. on 07/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Hyunjee said this business provided her with prompt service and explained everything really well. The personnel were courteous.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/03/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 287 in total