Japanese Connection Inc


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

972 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 1 day ago
JANELLE L. on 01/18/2017
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"Chris"
I would like to recognize Chris for his exceptional customer service. His skill set would be an asset to any company that deals in customer service. He is courteous, knowledgeable in this field, and has the patients to deal with customers like me , whom are ignorant in the field of automotive. I am sure some of the questions he receives daily would wear on an individual. He approaches all of your customers with dignity and respect.
Vehicle: Chrysler Town & Country
Service Date: 01/11/2017
Review Created: 01/18/2017 07:08 AM
Joy S. on 01/18/2017
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Joy said her husband has been using the business for years and he recommended them to her. They did a great job.
Vehicle: Honda Civic
Category: Service
Service Date: 01/16/2017
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
Nathan H. on 01/18/2017
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Nathan said the person he spoke with over the telephone and in person was very polite. It was easy to get along with the employees and the business is honest. They offered him a complimentary shuttle service. He said he likes this business and he will be coming back.
Vehicle: Ford Escape
Category: Service
Service Date: 12/23/2016
Review Created: 01/18/2017
This review was collected via phone interview by Customer Research Inc.
Fran T. on 01/17/2017
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Fran said this business provides very good service. They are good mechanics.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/23/2016
Review Created: 01/17/2017
This review was collected via phone interview by Customer Research Inc.
KIM P. on 01/14/2017
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"Lifetime Customer of JC Repair (aka Japanese Connection)"
The service is AMAZING, the staff, managers, and OWNER are extremely knowledgeable, professional, helpful, and friendly, and THEY KNOW how to keep your vehicles running smoothly! THEY ARE TERRIFIC!
Vehicle: Chevrolet Cavalier
Service Date: 01/12/2017
Review Created: 01/14/2017 03:42 AM
Barbara K. on 01/04/2017
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Barbara said the business is trustworthy. They always go above and beyond. She would not take her vehicle anywhere else.
Vehicle: Subaru Forester
Category: Service
Service Date: 12/06/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Mitchell W. on 01/03/2017
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Mitchell said this business was very reliable. They repaired his vehicle quickly.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/30/2016
Review Created: 01/03/2017
This review was collected via phone interview by Customer Research Inc.
ANDRE G. on 12/29/2016
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"Great work!"
I've been going to them for at least 12 years or so and every time they have provided excellent, professional, and cost effective service to all of my vehicles. The are not only have great service for Japanese made vehicles but domestic also. The staff has been nothing but courteous, professional and knowledgeable. Will continue to go to them for all my car repairs. Keep up the great work!
Vehicle: Ford Crown Victoria
Service Date: 12/28/2016
Review Created: 12/29/2016 10:22 PM
KENDRA K. on 12/29/2016
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"Amazing Customer Service"
Absolutely love the mechanics at JC. They are honest and reasonable. I would recommend them to anyone who wants a trust worthy mechanic!
Vehicle: Acura TSX
Service Date: 12/28/2016
Review Created: 12/29/2016 09:35 PM
toran w. on 12/28/2016
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"worst experience ever"
They deleted my post because they truly lied about my service and my rodeo was never fixed
Service Date: 03/07/2016
Review Created: 12/28/2016 03:59 PM
Kraig H. at Japanese Connection Inc responded on 12/29/2016

Hello Toran, We are unable to add or delete reviews. you brought your Rodeo in May of 2012. As I look back at your service record, I find that you had an EGR problem and we serviced that issue that made your vehicle run better. you also had other issues with your car that you did not address. Thanks if we can be of further assistance let us know. We do aim to please!!

Ken A. on 12/26/2016
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Spoke with Barbara. She said this business has always been very good and forthright about what needs to be done and how much it is going to cost, and they stand behind their work.
Vehicle: Subaru Outback
Category: Service
Service Date: 12/16/2016
Review Created: 12/26/2016
This review was collected via phone interview by Customer Research Inc.
Richie G. on 12/26/2016
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Richie said they were pretty good. He got his vehicle back within a day and they called him a couple times with updates on his vehicle.
Vehicle: Honda Accord
Category: Service
Service Date: 12/20/2016
Review Created: 12/26/2016
This review was collected via phone interview by Customer Research Inc.
Elizabeth B. on 12/21/2016
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Elizabeth said this business has taken good care of her for years. She said they do good work and she is happy that she finally found a place she can take her vehicle to.
Vehicle: Subaru Outback
Category: Service
Service Date: 12/14/2016
Review Created: 12/21/2016
This review was collected via phone interview by Customer Research Inc.
Donald Y. on 12/20/2016
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Donald said the business always does good work.
Vehicle: Subaru Forester
Category: Service
Service Date: 11/30/2016
Review Created: 12/20/2016
This review was collected via phone interview by Customer Research Inc.
Jennifer S. on 12/20/2016
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Jennifer said she received basic service at this business and she would recommend them.
Vehicle: Subaru Outback
Category: Service
Service Date: 12/12/2016
Review Created: 12/20/2016
This review was collected via phone interview by Customer Research Inc.
Jess B. on 12/17/2016
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Jess said this business did a good job.
Vehicle: Toyota Tundra
Category: Service
Service Date: 12/09/2016
Review Created: 12/17/2016
This review was collected via phone interview by Customer Research Inc.
DONNA B. on 12/07/2016
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"I love it that you guys take the time to really check out a problem and get the right thing fixed!"
JC Repair ALWAYS does a great job trouble shooting and fixing any problem I have with either of our 3 vehicles! You're the BEST!
Vehicle: Toyota Camry
Service Date: 12/05/2016
Review Created: 12/07/2016 09:01 AM
Valerie R. on 12/02/2016
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Valerie said she has been going to this business for 8 years and they are awesome. She stated she does not feel like she is being overcharged or ripped off. She would recommend them to others.
Vehicle: Toyota RAV4
Category: Service
Service Date: 11/29/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
CAROL S. on 12/01/2016
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"They did a lot of research. I felt a little guilty since I couldn't afford to proceed with the repairs."
They do extra things and don't charge.
Vehicle: Acura Integra
Service Date: 11/29/2016
Review Created: 12/01/2016 12:20 PM
Jessie J. on 11/30/2016
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Jessie said this business was really awesome. They were friendly, easy to talk to, they had good prices and they offered him a ride home.
Vehicle: Mitsubishi Galant
Category: Service
Service Date: 10/31/2016
Review Created: 11/30/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 972 in total