Japanese Connection Inc
Japanese Connection Inc
Hours of Operation
| Mon | 7:30 AM - 5:30 PM |
|---|---|
| Tue | 7:30 AM - 5:30 PM |
| Wed | 7:30 AM - 5:30 PM |
| Thu | 7:30 AM - 5:30 PM |
| Fri | 7:30 AM - 5:30 PM |
| Sat | closed |
| Sun | closed |
3519 E Boulder St
Colorado Springs, CO 80909-6607
Colorado Springs, CO 80909-6607
(719) 574-5415
Contact send a message
Website www.japaneseconnection.net
About We strive to get our customers important auto repairs done the same day, with our "express auto service". In most cases, we do. We want to help keep you on schedule
Our "Guaranteed Satisfaction Program" makes sure we stay your Colorado Springs, Top Local Auto Shop.
You receive regular service reminders and we keep track of your vehicle's scheduled maintenance needs, so you don't have to.
Our online database of your repairs through Mitchell 1 On Demand can provide detail service history for your auto repairs and scheduled maintenance. See the link on this page.
We maintain an in house, electronic pictorial history of service. With our "state of the art", photo filing service, we maintain a photo history of your vehicle for all repairs. We will show you your auto repair on our customer monitors, when you come in to pick up your auto or we can email photos to your home or work during the day for verification of needed service.
Service available for Japanese and Korean import and all American, domestic cars and light trucks.
We also offer a great selection of tires.
Colorado Springs "Best Auto Clinic", with the friendliest customer service department in the Springs.
Our "Guaranteed Satisfaction Program" makes sure we stay your Colorado Springs, Top Local Auto Shop.
You receive regular service reminders and we keep track of your vehicle's scheduled maintenance needs, so you don't have to.
Our online database of your repairs through Mitchell 1 On Demand can provide detail service history for your auto repairs and scheduled maintenance. See the link on this page.
We maintain an in house, electronic pictorial history of service. With our "state of the art", photo filing service, we maintain a photo history of your vehicle for all repairs. We will show you your auto repair on our customer monitors, when you come in to pick up your auto or we can email photos to your home or work during the day for verification of needed service.
Service available for Japanese and Korean import and all American, domestic cars and light trucks.
We also offer a great selection of tires.
Colorado Springs "Best Auto Clinic", with the friendliest customer service department in the Springs.
38.837009
-104.761261
Latest Reviews for Japanese Connection Inc
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Kathy S. on 03/12/2013
Kathy said the business always does what she asks of them.
Vehicle:
Jeep Liberty
Category:
Service
Service Date:
03/07/2013
Review Created:
03/12/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Paul M. on 03/12/2013
Paul said they were very good and professional.
Vehicle:
Toyota Land Cruiser
Category:
Service
Service Date:
03/08/2013
Review Created:
03/12/2013
This review was collected via phone interview by Customer Research Inc.
Kraig H. from Japanese Connection Inc responded on 03/26/2013
Thanks Paul for the comments. We appreciate your trust and loyalty to Japanese Connection. We always strive for long term relationships with our customers and expect your input and your questions. Thanks again.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Brooke M. in Colorado Springs, CO on 03/09/2013
Brooke said she likes the service and the business has good prices.
Vehicle:
Chevrolet Cruze
Category:
Service
Service Date:
02/15/2013
Review Created:
03/09/2013
This review was collected via phone interview by Customer Research Inc.
Kraig H. from Japanese Connection Inc responded on 03/26/2013
Thanks for the review and the great score. We hope to always take the absolute best care of you, possible. We appreciate that you work hard and your money and time are valuable. Thanks for trusting us to care for your auto. We look forward to being friends for a long time.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
DAVID W. in Colorado Springs, CO on 03/08/2013
Excellent customer service
Japanese Connection is a great place to take your vehicle if you need repairs. They provided excellent service and even threw in a free car wash. Great place that I will definitely take my car back to.
Vehicle:
Toyota Camry
Service Date:
03/06/2013
Review Created:
03/08/2013 11:28 AM
Kraig H. from Japanese Connection Inc responded on 03/26/2013
Thanks David! We love throwing in something extra. We work hard to take care of your repairs, but the car wash makes our customers feel good when they pick up their car. They not only get their car fixed right, at a great price, they have a clean car. It just seems to fit. We are so happy you were satisfied with our service for your auto. We look forward to taking care of you and your auto for a long time to come. Have a great week! Thanks again!
Would
Recommend?
Recommend?
No
Verified by SureCritic
JEFF M. in Elbert, CO on 03/07/2013
Disappointed
The problem was not fixed and the office personnel would not listen to what I was said. I told him what I thought the problem was and he elected not to listen. In addition, the car mat was full of grease; and no attempt to preserve the carpet. We just took it to Ford for repairs.
Vehicle:
Ford Taurus
Service Date:
02/14/2013
Review Created:
03/07/2013 08:24 PM
Kraig H. from Japanese Connection Inc responded on 03/12/2013
We have called Jeff and spoken with him several times since we received his concerns. We accept responsibility for the lack of communication with Jeff. As happens sometimes, we get busy and our listening skills are not as good as they are normally. We have apologized to Jeff and we have also explained our thinking about his charging issue. We always err on the side of caution when replacing parts. We never want to replace and charge a customer for things unneeded. Because we were unable to replicate the problem in the shop, we were reluctant to just replace the alternator. We have taken steps to make this process more efficient for both the customers and our shop staff.
We have also offered to replace or clean the car mat. We have always taken extra care to keep customer cars clean, however, this seems to have happened inadvertently. We have also offered a sincere apology to Jeff for this lack of detail in caring for his car.
We have expressed to Jeff that we always want to take great care of each and every customer. We have promised him, he will never again be ignored or his concerns left unchecked.
We hope to keep Jeff as one of our valuable customers in the future and will work hard to achieve that.
We have also offered to replace or clean the car mat. We have always taken extra care to keep customer cars clean, however, this seems to have happened inadvertently. We have also offered a sincere apology to Jeff for this lack of detail in caring for his car.
We have expressed to Jeff that we always want to take great care of each and every customer. We have promised him, he will never again be ignored or his concerns left unchecked.
We hope to keep Jeff as one of our valuable customers in the future and will work hard to achieve that.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
DEBRA B. on 03/07/2013
Auto repair
honest and friendly and complete repairs in a timely manner
Vehicle:
Nissan Rogue
Service Date:
02/28/2013
Review Created:
03/07/2013 10:34 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
JOHN R. on 03/07/2013
Thorough, Efficient, and Friendly
We always receive excellent service and repairs at Japanese Connection.
Vehicle:
Subaru Legacy
Service Date:
03/06/2013
Review Created:
03/07/2013 05:49 AM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
RAYMOND L. in Colorado Springs, CO on 03/05/2013
Want A Reputable Mechanic?
Friendly atmosphere, fair assesments of your vehicle and they will back up their service...guaranteed.
Vehicle:
Toyota Camry
Service Date:
03/05/2013
Review Created:
03/05/2013 07:35 PM
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Heather N. on 03/05/2013
Heather said she likes this business because they're flexible and they do the work quickly.
Vehicle:
Ford Mustang
Category:
Service
Service Date:
02/01/2013
Review Created:
03/05/2013
This review was collected via phone interview by Customer Research Inc.
Would
Recommend?
Recommend?
Yes
Verified by SureCritic
Duane T. on 03/05/2013
Duane said his service was good. He said he took it in and they got everything done as expected.
Vehicle:
Acura 3.5RL
Category:
Service
Service Date:
02/25/2013
Review Created:
03/05/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 51 - 60 of 309 in total
Reviews with the "Verified by SureCritic Logo" come with our assurance that the reviewer is the actual customer.