Jim Click Hyundai Eastside


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

961 Reviews

ReScore Reviews™ (26)

ReScore
Overall Rating 4.0384615/5Overall Rating 4.0384615/5Overall Rating 4.0384615/5Overall Rating 4.0384615/5rating 4.0384615
Original
Overall Rating 2.11538/5Overall Rating 2.11538/5rating 2.11538rating 2.11538rating 2.11538
92% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Parts and collision"
Excellent customer service in the parts and collision department.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/26/2017
Service Type: Maintenance
Review Created: 07/21/2017 05:28 PM
Oscar T. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
I would like to thank Doug for taking care of my Equss
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 07/17/2017
Service Type: Maintenance
Review Created: 07/20/2017 11:29 AM
Shane C. at Jim Click Hyundai Eastside responded on 07/20/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Wendy P. ReScore Review on 07/19/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
I've bought my last 5 cars from Jim Click east side. Maintenance for life is great! My last visit wasn't as good as past visits. I got a call from the team and they did everything to make my experience better. Thank you Shane for caring and I will continue to be a loyal customer and plan to purchase all of my future vehicles with you guys. I appreciate you taking the time to read my review and actually caring about what I said. Thank you!!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/18/2017 08:17 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Tires and a battery, what an expensive headache and a waste of a day"
Had my car 6 hours just to remove a nail from a tire that I told them was losing air when I had it serviced last month. Also the front tire was ripping apart so I had to sit at another business for 2 more hours to get a new one and I bought this car only about 6 months ago. To top everything off I decided to get a new battery for the keychain and I was charged for it but told when I picked it up it wasn't working. Told it would take an hour and $95 to synchronize it to the car. What? Ridiculous!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/18/2017 08:17 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/19/2017

Thank you for taking the time to fill out the review and provide your feedback, we are sorry to hear that this visit was not 5 star and appreciate your time to resolve your concerns. We look forward to your next visit and the opportunity to earn a 5 star review.

Teresia S. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Excellent
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/14/2017
Service Type: Maintenance
Review Created: 07/18/2017 08:03 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/19/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Verified Customer on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"-----"
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Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/18/2017 04:57 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/18/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Dagmar S. on 07/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice people and prompt work."
I took my wife's Sante Fe in for oil change etc. I was greeted promptly and the service rep even said he would get the car washed, could not have a dirty Hyundai out there. The service was timely and they did a software update that I thought was for the navigation system but was not. Unfortunately, they did not was the car as promised.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/18/2017 11:44 AM
Shane C. at Jim Click Hyundai Eastside responded on 07/18/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit. We apologize for missing the complimentary car was and would love for your to bring your vehicle by at your convenience next time it needs washed and we will gladly take care of that for you.

Geoffrey W. ReScore Review on 07/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jim Click Service manager called and followed up to make sure I'm understood the service performed"
On my last service, the service adviser pushed to have the injector cleaning service performed and when I picked up my car I asked the cashier how the service was performed. She explained that a cleaner is sprayed but I wanted to know if the only thing done is adding an additive, which is something I can do. I left the dealership feeling like the service performed was minimal, so I left a bad review. Shane, the service manager contacted me right away to make sure I understood that the fuel line is pulled and that the engine is injected with a cleaner while running to make sure any gummy deposit is burned. He wanted to make sure I am a satisfied customer and that the service department performs in depth services. I appreciated the feedback and I feel confident taking my car for maintenance.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/14/2017 03:53 PM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Service advisor pushed for injector cleaning, when not even recommended by manufacturer"
Service advisor told me I was overdue for injector cleaning, so I said to go ahead and add it. Little did I know the manufacturer does not recommend it.
I feel like I was pressured into adding this service, that can be done by adding an additive to the fuel tank, which is basically the service they performed with 100% markup. I no longer trust Jim Click Service with my car.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/06/2017
Service Type: Repair
Review Created: 07/14/2017 03:53 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/14/2017

Thank you for taking the time to fill out the review and provide your feedback, we are very sorry to see that we did not earn a 5 star review on this visit and thank you for your time to resolve your concerns. We look forward to the opportunity to earn a 5 star review on your next service visit.

Verified Customer on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
great
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/14/2017 10:38 AM
Shane C. at Jim Click Hyundai Eastside responded on 07/14/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Jose L. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/14/2017 07:10 AM
Shane C. at Jim Click Hyundai Eastside responded on 07/14/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Verified Customer on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service "
Fast service. The other dealership didn't schedule my appointment and put the blame on me saying I called the wrong place. This being the other place I called them to make sure and they confirmed I did not call them the only difference is this dealership was willing to work me in that day. I appreciate them wanting my business unlike the other dealership who made it seem like my business wasn't important to them.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/13/2017 08:45 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/14/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

James H. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Friendly
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 06/26/2017
Service Type: Repair
Review Created: 07/12/2017 06:48 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/12/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Verified Customer on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfort. Friendly."
Yes. Reliable work.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 07/08/2017
Service Type: Repair
Review Created: 07/11/2017 09:21 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/12/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Verified Customer on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service performed."
Vehicle in - vehicle out! All in timely fashion.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/07/2017
Service Type: Repair
Review Created: 07/11/2017 05:39 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/11/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Jason A. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and super fast "
I got my car in and out with great service and they were super quick.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/06/2017
Service Type: Maintenance
Review Created: 07/11/2017 12:21 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/11/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

David A. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Continued Contact and Care"
The service doesn't end when you purchase a vehicle. I have received several emails just making sure that everything is going well. I have used the associated Collision Center for all my repairs and I have been extremely satisfied every time.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/23/2017
Service Type: Maintenance
Review Created: 07/11/2017 08:18 AM
Shane C. at Jim Click Hyundai Eastside responded on 07/11/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Jody W. on 07/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Sticky"
Beats a jab in the eye with a sharp stick.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 07/08/2017 11:53 AM
Shane C. at Jim Click Hyundai Eastside responded on 07/08/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Debbie M. on 07/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
still waiting for my car key.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/01/2017
Service Type: Maintenance
Review Created: 07/08/2017 05:57 AM
Shane C. at Jim Click Hyundai Eastside responded on 07/08/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Patraporn P. on 07/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Ty"
Ty
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/30/2017
Service Type: Maintenance
Review Created: 07/07/2017 09:33 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/08/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Farin H. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service is excellent"
Overall is great. But would be helpful if the service can give me options from cheaper type of oil change to what is better type of oil change for my car.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/28/2017
Service Type: Maintenance
Review Created: 07/06/2017 10:32 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/07/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

Tracy W. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service"
Overall Good
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/27/2017
Service Type: Repair
Review Created: 07/06/2017 08:52 PM
Shane C. at Jim Click Hyundai Eastside responded on 07/07/2017

Thank you for taking the time to fill out the review. We look forward to your next service visit.

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