Johnson Hyundai of Cary


Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

1868 Reviews

ReScore Reviews™ (42)

ReScore
Overall Rating 3.4999995/5Overall Rating 3.4999995/5Overall Rating 3.4999995/5rating 3.4999995rating 3.4999995
Original
Overall Rating 2.2857112/5Overall Rating 2.2857112/5rating 2.2857112rating 2.2857112rating 2.2857112
88% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Herbert B. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"pleasant timely service."
excellent
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/24/2017 05:48 PM
Verified Customer on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"very friendly help"
yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 10:09 PM
James P. on 09/22/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"No completion time given for service"
No completion time given for service, very expensive air filter
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/22/2017 06:15 PM
Arleen H. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Could have been a five"
The mixup made me late for work, but kudos to Mark.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 10:55 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/22/2017

Thank you for your feedback regarding your most recent service appointment here at Johnson Hyundai of Cary. We value you as a customer and your feedback tremendously. We apologize for the less than satisfactory experience.  We strive for 100% customer satisfaction and in this case, we obviously missed the mark. We are working to insure that our service is second to none and always appreciate the opinions of our customers. 


Kevin Hand
General Manager
919-447-3992
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Reps"
Quick friendly service
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/22/2017 07:03 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/22/2017

We are so happy to hear about you wonderful experience here at Johnson Hyundai of Cary. Your feedback is valued tremendously.

Thank you!

Kevin Hand
General Manager
919-447-3992
Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionalism "
Great service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 11:56 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/21/2017

Thank you for your feedback regarding your most recent service appointment here at Johnson Hyundai of Cary. We value you as a customer and your feedback tremendously!

Kevin Hand
General Manager
919-447-3992
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Corey Radar was very professional , knowledgeable, and expidited my cars service needs in a very timely manner - thank you for hiring quality staff.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 07:10 PM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/22/2017

We are so happy to hear about you wonderful experience here at Johnson Hyundai of Cary. Your feedback is valued tremendously.

Thank you!

Kevin Hand
General Manager
919-447-3992
Gayle S. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Knowledgeable service advisor! "
Our service advisor, Frank, immediately found the problem with our steering in our Sonata. We have been experiencing this problem since the car was new in 2013. No one else was able to find out and fix the problem but Frank did. Thanks for the great service. The car drives and steers perfectly now.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 12:18 PM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/20/2017

Thank you for choosing Johnson Hyundai.  We look forward to meeting all of your service needs.

Kevin Hand
General Manager
919-447-3992
Carol S. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"SErvice 9-14-17"
Satisfied
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 05:53 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/20/2017

Thank you for choosing Johnson Hyundai.  We look forward to meeting all of your service needs.

Kevin Hand
General Manager
919-447-3992
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Customer Service works hard to please their customers.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 09:29 PM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/20/2017

Thank you for choosing Johnson Hyundai.  We look forward to meeting all of your service needs.

Kevin Hand
General Manager
919-447-3992
Russell F. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Awesome service, awesome customer service
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 06:39 PM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/20/2017

Thank you for choosing Johnson Hyundai.  We look forward to meeting all of your service needs.

Kevin Hand
General Manager
919-447-3992
Benal O. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
good review
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 03:55 PM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/20/2017

Thank you for choosing Johnson Hyundai.  We look forward to meeting all of your service needs.

Kevin Hand
General Manager
919-447-3992
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent brake service. "
Prompt service.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 01:29 PM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/20/2017

Thank you for choosing Johnson Hyundai.  We look forward to meeting all of your service needs.

Kevin Hand
General Manager
919-447-3992
Donna P. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and concerned staff."
Great SErvice!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/19/2017 11:30 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/19/2017

We are pleased to hear about your 5 star experience here at Johnson Hyundai of Cary! 

Kevin Hand
General Manager
919-447-3992
Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First Service"
First oil change. Everything went well.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/19/2017 10:47 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/19/2017

Thank you for taking the time to complete the survey during your service with us. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our operations.

Kevin Hand
General Manager
919-447-3992
Michael C. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good service in a timely manner"
Most recent visit was for a recall that was taken care of in record time!
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 08:12 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/19/2017

Thank you for your honest feedback from your most recent service appointment here at Johnson Hyundai of Cary. We appreciate it very much and it helps us to improve to make your next service appointment here a 5 star!

We value you as a customer tremendously!!!

Kevin Hand
General Manager
919-447-3992
Lois D. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service as Always!"
I really appreciate not only the quality of service that I always receive at Johnson Hyundai, but also that they offer early service appointments which allow for getting one's car serviced and making it into the office easily on time. Many thanks Johnson Hyundai!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:01 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/18/2017

Thank you for your feedback regarding your recent service appointment with us here at Johnson Hyundai of Cary. We appreciate it and value you as our customer tremendously!

Kevin Hand
General Manager
919-447-3992
Marcelo D R. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick job"
Nice job, on time and people were very nice and polite
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 11:00 AM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/18/2017

Thank you for your feedback regarding your recent service appointment with us here at Johnson Hyundai of Cary. We appreciate it and value you as our customer tremendously!

Kevin Hand
General Manager
919-447-3992
Esther O. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, all the way!!!"
Johnson Hyundai always does a superlative job. Service is great
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/16/2017 06:49 PM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/18/2017

Thank you for your feedback regarding your most recent service appointment here at Johnson Hyundai of Cary. We value you as a customer tremendously!! 

Kevin Hand
General Manager
919-447-3992
Paul W. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"T"
Good
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/16/2017 12:54 PM
Kevin H., General Manager at Johnson Hyundai of Cary responded on 09/18/2017

We are here to guarantee you an excellent service experience and we will go to great lengths to maintain the integrity of every aspect of your experience with us.  Our goal is to inspire the high feelings of confidence and trust you would like to have for your Hyundai dealer.  The “best or nothing”-that is our Hyundai code and I apologize we didn't hold up to our end of the deal.

Thank you for your honest feedback, we appreciate it tremendously. We value you as a customer and want you to know that we are working to resolve the current issues with timing with services.

We have a new service manager Jay Mayercsick who is working to get our service department running smoothly. Please let me know if there are any further questions or concerns you may have. 

Kevin Hand
General Manager
919-447-3992
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