K And B Transmission Inc


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

306 Reviews

99% Would Recommend
Latest Review 2 days ago
Pat P. on 09/22/2017
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Pat said they are very good to work with.
Vehicle: Chevrolet Avalanche
Category: Service
Service Date: 09/15/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
James W. on 09/18/2017
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James said this business provided good service.
Vehicle: Acura MDX
Category: Service
Service Date: 09/12/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
Paul L. on 09/12/2017
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Paul said the service was good. It was done in a timely manner and he didn't have any problems.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 08/29/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Steve Z. on 09/11/2017
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Steve said this business does a great job.
Vehicle: GMC Pickup
Category: Service
Service Date: 08/16/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
MARYANN D. on 09/05/2017
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"Quality service "
They discovered something that Toyota had missed for two oil changes...awesome tech Dominic
Vehicle: Toyota RAV4
Service Date: 08/21/2017
Review Created: 09/05/2017 11:49 AM
BRET S. on 09/03/2017
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"Service and value"
Ken is very professional and courteous. It's nice to deal with someone that is honest and trustworthy. Quality workmanship at a very fair price.
Vehicle: Pontiac Grand Prix
Service Date: 08/07/2017
Review Created: 09/03/2017 06:45 PM
Alycia T. on 08/03/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Horrible service does not live up to promises "
Let me start by saying I like to give people the benefit of the doubt and have had multiple jobs done at this shop. Since none of my experiences have been great I think 1 star is being more than generous. The reason behind my bad review is that you are given nothing in writing so it's all verbal, and then they don't have to honor anything they say. About 4 1/2 years ago I had them put a transmission in my car and was promised a 5 year warranty. I then went on to have a transmission flush the next year and a radiator replaced here the following year. Well, my transmission has gone in the car again and when we called for an appointment my husband was told there was no record of them having put the transmission in. I then had to look up my account with them and find a copy of the work they did (which shows they put in a transmission with no additional information). After showing them this work order they charged me $65 to diagnose the car as having a "dead transmission". As a person who has gone through these classes at NEIT I can tell you that a "dead transmission" is not a true diagnosis. My husband was told they no longer purchase transmissions and would not be able to help him anymore before telling him they were open until 7:30 and he needed to get the car before then. Since I get home around 6 he wanted to wait for me to bring him to get the car. The shop then calls my husband at 5:30 and says he needs to come get it now as they are closing early for the day and he would be charged storage fees if it wasn't gone. My husband walked over (less than 5 minutes from where we live on Lincoln St) to find him backing out of the lot in his car to leave for the day. So he had no intention of letting my husband actually get there, but rather thought it would be better to charge us storage fees. My husband then tries to ask him questions regarding the issues with the car only to be rushed out and told our only option was to buy a transmission and bring it to him to be put in, but no real answers as to what was wrong. I feel completely cheated and can't believe he would charge to tell us he wouldn't actually do anything to the transmission at a transmission shop.
Review Created: 08/03/2017 04:42 PM
Michael G. on 06/29/2017
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Michael said he's honest and he does good work.
Vehicle: Lincoln Continental
Category: Service
Service Date: 06/27/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
Jason C. on 06/27/2017
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Jason said this business was very good and they got back to him on everything. They were up front and talked to him before proceeding to do anything to his vehicle.
Vehicle: Toyota Sienna
Category: Service
Service Date: 06/23/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Henry B. on 06/21/2017
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Spoke with Monique. She said she and her husband have done business at this facility before. The technicians are very courteous and up front with the prices. The repairs are done in a timely manner.
Vehicle: Cadillac SRX
Category: Service
Service Date: 06/15/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Timothy S. on 06/13/2017
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Timothy said they are honest and they have a good mechanic. They are timely.
Vehicle: Toyota Camry
Category: Service
Service Date: 06/02/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Mike L. on 06/13/2017
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Mike said this business always takes care of him.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/12/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
ROLAND L. on 06/02/2017
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"honda crv"
always love to bring our vehicles to k and b transmission. they do a top notch job.
Vehicle: Honda CR-V
Service Date: 05/31/2017
Review Created: 06/02/2017 03:59 PM
Steve C. on 05/30/2017
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Steve said this business was able to pinpoint the problem with his vehicle. He did not have to go to other places.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 05/26/2017
Review Created: 05/30/2017
This review was collected via phone interview by Customer Research Inc.
Becky B. on 05/26/2017
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Spoke with Orlando. He said they are the best and his father has known them for a long time.
Vehicle: Ford Explorer
Category: Service
Service Date: 05/25/2017
Review Created: 05/26/2017
This review was collected via phone interview by Customer Research Inc.
Andrew D. on 05/24/2017
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Andrew said they are good and he has no problems.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/22/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Roland H. on 05/24/2017
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Roland said everything went well, and they did a professional job. The mechanic is trustworthy.
Vehicle: Cadillac DTS
Category: Service
Service Date: 05/22/2017
Review Created: 05/24/2017
This review was collected via phone interview by Customer Research Inc.
Frank M. on 05/22/2017
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Frank said they did a quick and good job. He was happy that they could take care of him so quickly.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 05/16/2017
Review Created: 05/22/2017
This review was collected via phone interview by Customer Research Inc.
Brad S. on 05/19/2017
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Brad said the service was very professional.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 05/16/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
James L. on 05/06/2017
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James said the business was honest. They provided fast and excellent service.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 05/04/2017
Review Created: 05/06/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 306 in total