First of all I doubt that anyone reads these. I was very diisappointied in the service dept on my last visit. I inquired about the fact .that my two front tires were so different from the two rear as far as tire wear. My mechanic up hear said that the tires had never been rotated yet they were rotated back around the 8000 mile mark by your service dept. I then asked if anything could be dome about the loud road noise and was told they could do that so I returned to Keffer and they fixed the road noise. Apparently rotating the tires back the way they were originally. I have discussed this with several tire dealers in the Mooresville area and they say the only way that road noise could be eliminated is to rotate the tires back to the original location on the car. I therefore believe that the tires were never rotated until they were rotated with 13000 miles on the car. I am now faced with the task of buying new tires befor I even have 20M miles on the car. Your service representative told me that that type of wear is normal. I do no t believe it is so

Not Recommended

Shawn H., Fixed Operations Director from Keffer Hyundai responded on 04/16/2014 06:14 PM

Mr. Bigler,
Thanks for bringing your issue to my attention. I hope that we have worked out your issue to your 100% satisfaction. Thanks for working with me to resolve your issue and we thank you for your business.

Shawn Howard
Fixed Operations Director

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