Keffer Hyundai is located near Charlotte, NC in Matthews, NC. A well-maintained vehicle is more efficient, safer, and simply more fun to own and drive. Call us today to schedule your next service visit! We are here to help. Keffer Hyundai is located near Charlotte, NC in Matthews, NC. A well-maintained vehicle is more efficient, safer, and simply more fun to own and drive. Call us today to schedule your next service visit! We are here to help.
Fast forward to today. Over the last couple of weeks, three symbols in the instrument panel of the car would come on intermittently. The one was ABS which I understand, the other two I had to look at the owner’s manual to understand what they represented. For the purpose of this review, it is immaterial what they represented. The manual recommended to take the car to the dealer to have it diagnosed. This made sense to me. Remembering my earlier positive experience with Keffer, I went on their website and made an appointment. I ordered an oil change and asked them to check my instrument cluster because of the three symbols. By the way, there are two other Hyundai dealers closer to me than Keffer, which depending on traffic, is 35 to 45 minutes from my home.
I pulled into the service area and was greeted by a very nice young man. He said to wait for another person to come and pick up where he left off. A young woman, with ZERO personality came out and said oil change today? I said yes but I had written on my on-line service appointment about the instrument cluster. She told me all of the diagnostics mechanics were not available, that they are booked way into the future. I explained to her that I drove 40 minutes to Keffer to have the work done. She told me I signed up for Express service. Being a new customer, I told her I didn’t even know what that meant. I asked to speak to a manager. She said they all were off today. REALLY??? I told her I can go anywhere for an oil change. She told me I could do that. She never apologized nor was empathetic with me. I drove away in frustration.
Before I began writing this review, I read over some of the more recent reviews. I was surprised about how many really bad reviews had been written.
I will never return to this dealer, never!