ReScore Reviews™ (31)

ReScore
Overall Rating 4.54839/5Overall Rating 4.54839/5Overall Rating 4.54839/5Overall Rating 4.54839/5rating 4.54839
Original
Overall Rating 1.93333/5rating 1.93333rating 1.93333rating 1.93333rating 1.93333
90% Would Recommend
100% Business Response
Latest Review 3 days ago
Verified Customer on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great customer service"
excellent customer service and reasonable cost for work completed in a timely manner
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/20/2017 07:34 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/21/2017

Thank you for choosing Ken Garff Hyundai Downtown.

Verified Customer on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and experience!"
My car had been having unique issues that no other mechanic had been able to address. Ken Garff Hyundai was able to address the issues immediately at a reasonable cost.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/20/2017 08:20 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/20/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Lesa B. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient "
Dilligant at finding the problems. Great work!
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 07/13/2017
Service Type: Repair
Review Created: 07/18/2017 09:29 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/20/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Joseph W. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and done in a timely manner"
Excellent service and done in a timely manner
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 06:05 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/18/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Gerard P. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Service manager took time to explain why my driver's side seatbelt didn't really need to be repaired. But told me to keep an eye out for it and to let them know. Would love if they offered special deals (discounts) on their Advantage Plan.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/14/2017
Service Type: Repair
Review Created: 07/18/2017 12:58 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/18/2017

Thank you for choosing ken Garff Hyundai Downtown.

Karen M. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service review"
fast, complete, did everything as promised
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 07/11/2017
Service Type: Maintenance
Review Created: 07/18/2017 11:47 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/18/2017

Thank you for choosing Ken Garff Hyundai Downtown.

Verified Customer on 07/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everybody I worked with was great. "
Service was quick, efficient, and everybody was great to work with.
Vehicle: 2015 Hyundai Veloster
Category: Service
Service Date: 07/12/2017
Service Type: Maintenance
Review Created: 07/17/2017 10:58 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/17/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Verified Customer on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Fast and timely
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 07/08/2017
Service Type: Maintenance
Review Created: 07/14/2017 08:06 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/15/2017

Thank you so much for choosing Ken Garff Hyundai Downtown.

Andreas P. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Experienced personnel are great!"
I can't remember the technicians' name but she is very sharp, knowledgeable and a good communicator.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 07/10/2017
Service Type: Repair
Review Created: 07/14/2017 01:56 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/14/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Verified Customer on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Yes"
Tyler Barrow was my care rep. He was incredible. Supple with information, patient not just with me but also other customers. it is because of representatives like him that I keep coming back.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 07/05/2017
Service Type: Repair
Review Created: 07/14/2017 11:55 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/14/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Farham A. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very nice service"
Very friendly
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/12/2017 03:25 PM
Newuser@surecritic
Robert S. at Ken Garff Hyundai responded on 07/12/2017

Thank you for the great survey Mr. Arman!! See you next time.

Verified Customer on 07/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" Service"
Service department was courteous and service was completed promptly.
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 07/07/2017
Service Type: Repair
Review Created: 07/11/2017 06:04 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/12/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Jami L. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional friendly effective "
I really appreciate the quality & care Casey, Kyle & Tyler offered.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/07/2017
Service Type: Repair
Review Created: 07/11/2017 03:11 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/11/2017

Thank you for choosing Ken Garff Hyundai Downtown.

Thomas R. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Customer"
Brought my car in for an oil change and tire rotation. They found that I had a slow leak on one of my tires and saved me from having to fix it on the freeway, probably in the rain. So, thanks guys!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/03/2017
Service Type: Repair
Review Created: 07/11/2017 12:50 PM
Newuser@surecritic
Robert S. at Ken Garff Hyundai responded on 07/12/2017

Thank you Thomas for the kind words and beng such a loyal customer. Looking forward to your next visit!

Julie S. on 07/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast"
Good service today. They explained everything to me and made sure I understood. It was also done very quickly.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 07/05/2017
Service Type: Maintenance
Review Created: 07/10/2017 11:42 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/11/2017

Thank you for choosing Ken Garff Hyundai Downtown.

Sabrina H. ReScore Review on 07/08/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great manager!"
I spoke with Bob about the issues I was having and he was fantastic on making sure everything was resolved and that I was satisfied. It renewed my trust in going back here and I will continue to go back because he did such a fantastic job.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/08/2017 01:59 AM

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"poor customer service"
If you ask for a call back don't hold your breath
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 06/29/2017
Service Type: Maintenance
Review Created: 07/08/2017 01:59 AM
Bob S. at Ken Garff Hyundai responded on 07/08/2017

Hello Sabrina,

I am so sorry we did not get back to you in a timely fashion. I will be back in the office Monday morning and promise to call you then to answer any questions you have. Once again I apologize for the delay in a call back.

Sincerely,
Bob Stover
Service Manager
bobs@kengarff.com
801-257-3231

Verified Customer on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Love bringing my cars in for service. The service advisors are always friendly and the work is always done quickly
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 07/03/2017
Service Type: Repair
Review Created: 07/06/2017 08:43 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/07/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Verified Customer on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall work"
Ken Garff did the work in a timely manner. Didn't try to upsell me, which I expected.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 07/03/2017
Service Type: Repair
Review Created: 07/06/2017 06:29 PM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/07/2017

Thank you for choosing Ken Garff Hyundai Downtown. 

Jaehan P. on 07/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional "
Staff was really kind and professional.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 06/28/2017
Service Type: Maintenance
Review Created: 07/05/2017 11:01 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/05/2017

Thank you for choosing Ken Garff Hyundai Downtown.

Deborah M. on 07/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bob and Nyrah!"
Excellent!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/29/2017
Service Type: Repair
Review Created: 07/05/2017 07:56 AM
464882efad46ec1de8a6bf4ed29738ac?s=28
Courtnie B. at Ken Garff Hyundai responded on 07/05/2017

Thank yous for chossing Ken Garff Hyundai Downtown. 

Displaying Review 1 - 20 of 759 in total